Experience

Colourworks Australia

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Support Specialist

  • Aug 2022 - Present

  • Installed & configured tailored software systems & applications within the company as well as the end users.• Triggered automation of Purchase Pay services, could documentation, and e-forms. • Actively updated, maintained and monitored all aspects of systems and identified possible issues. • Attend in-person meetings to analyze, troubleshoot and diagnose problems related to operations, & workflow mapping• Assisted in creating training materials on underlying systems at use. Show less

• Terrirory Manager, Sales

  • Jun 2021 - Aug 2022

  • Planning & implementing an effective territory sales and marketing strategy.• Identifying effective sales methods based on the analysis of data.• Addressing customer concerns & providing solutions. Ensuring a positive & hassle-free customer experience.• Demonstrating products & services to prospective customers.• Conducting training in sales techniques & company products.• Analyzing sales performance based on key performance indicators.• Conducting a competitive analysis of the assigned region.• Meeting and exceeding forecasted goals and budgets set monthly, quarterly and annually by identifying and maximizing sales opportunities. Show less

• Sales Support & Project Management Specialist

  • Jul 2018 - Jun 2021

  • Compiled a daily list of sales leads, delegated leads to the sales department, and provided sales data and guides to the sales department.• Developed and monitored performance indicators for sales and staff members, managed sales tracking tools, and compiled reports.• Coordinated with service and software departments to direct and control large-scale roll-outs of software and hardware for high-profile customers.• Ensured effective communication between the sales team & the rest of the business, Provided Sales reps with the best tools & information. Show less

• Software Support Specialist

  • Jul 2016 - Jul 2018

  • Installed & configured tailored software systems & applications within the company as well as the end users.• Triggered automation of Purchase Pay services, could documentation, and e-forms. • Actively updated, maintained and monitored all aspects of systems and identified possible issues. • Attend in-person meetings to analyze, troubleshoot and diagnose problems related to operations, & workflow mapping• Assisted in creating training materials on underlying systems at use. Show less

• Installation Specialist

  • Jul 2014 - Jul 2016

  • Worked independently & managed day-to-day activities for all assigned projects, including on-site visits, • Inspected all delivered equipment and reported any damage according to company policy. • Set up, assembled, and installed photocopiers & printers as per the procedures.• Performed operational checks of equipment as required.• Arranged for packaging and transportation of damaged goods and goods to be returned before departure. • Coordinated installations with IT team while conducting walk thru & training. • Ensured that all post-installation documentation was completed and submitted as required. Show less