Experience

Murray River Council

• Australia
• Government Administration
• 1 - 100 Employee

• Manager - Technology and Digital Services

  • Oct 2019 - Present

  Mathoura, New South Wales, Australia



Powernet IT Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Consultant

  • Jun 2019 - Oct 2019

  Melbourne, Australia



Driveco

• Head of ICT

  • Feb 2018 - Apr 2019

  Frankston, Victoria, Australia



Comverge Networks

• Australia
• Telecommunications
• 1 - 100 Employee

• ICT Operations Manager

  • Aug 2014 - Feb 2018

  Melbourne, Australia

• Project Manager - Hayman Island

  • Oct 2013 - Aug 2014



Australian Grand Prix Corporation

• Australia
• Spectator Sports
• 100 - 200 Employee

• Manager - Information Technology

  • Jun 2008 - Jul 2013

  Melbourne, Australia Managing all aspects of IT operations for 3 Major events and the office. • Reporting to General Manager – Business Services. • Sole IT person for most of the year. • Desktop Support for 120 users in the office. • Day to day operations and maintenance of 14 virtualised servers and 6 Physical servers. • Day to day maintenance and support of Citrix XENserver & XENdesktop Servers. • Hardware procurement of all IT requirements. • Managing up to 15 staff and multiple… Show more Managing all aspects of IT operations for 3 Major events and the office. • Reporting to General Manager – Business Services. • Sole IT person for most of the year. • Desktop Support for 120 users in the office. • Day to day operations and maintenance of 14 virtualised servers and 6 Physical servers. • Day to day maintenance and support of Citrix XENserver & XENdesktop Servers. • Hardware procurement of all IT requirements. • Managing up to 15 staff and multiple contractors during events. • Complete redesign of temporary site builds for around 3000 seats at each event. • Complete redesign of media centres for all events. • Management of MPLS network links delivered by Telstra • Network design and build for events and office in difficult conditions. • Installation, configuration and testing of high speed wireless links for use at events. • Design and installation of fully redundant network links for ticket boxes. • Design, installation and ongoing support of Cisco Call Manager for office and events. • Design and installation of fully virtualised environment with offsite DR. • Design and installation of CCTV at events for crowd management. • Project management of refresh to CRM and Finance systems. • Project management of office relocation project. • Heavy plant equipment operations and checks. • Being on call 24/7. • Management of adherence to Government Compliance standards. • Management of security system and CCTV for the office. Show less



KBR, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Desktop Lead (VIC)

  • Jul 2007 - Jun 2008

  Performing IT support functions for the Melbourne offices. • Reporting to National Desktop Lead. • Having up to 2 staff working for myself. • All aspects Desktop support and new site setups. • Being on call during events such as the Melbourne F1 Grand Prix. • Server patching and Backups. • Network application installation and maintenance. • Support for the phone system and escalation of anything that could not be fixed by me. • Completed rollout of new Desktop… Show more Performing IT support functions for the Melbourne offices. • Reporting to National Desktop Lead. • Having up to 2 staff working for myself. • All aspects Desktop support and new site setups. • Being on call during events such as the Melbourne F1 Grand Prix. • Server patching and Backups. • Network application installation and maintenance. • Support for the phone system and escalation of anything that could not be fixed by me. • Completed rollout of new Desktop computers to staff in Melbourne offices. Show less



Nike

• United States
• Retail
• 700 & Above Employee

• Pacific IT Network Analyst

  • Apr 2006 - Jun 2007

  Melbourne, Australia Performing all IT support functions for Australia and NZ office and retail environments. • Reporting to IT and Supply chain manager. • All aspects of LAN/WAN and Desktop support. • Being on call 2 weeks on 2 weeks off. • Server patching and Backups using Tivoli and Legato. • Planning and migration from Windows 2000 to 2003 Server and Decommissioning. • Network application installation and maintenance. • Creating SOE’s for both office and retail environments. • Design… Show more Performing all IT support functions for Australia and NZ office and retail environments. • Reporting to IT and Supply chain manager. • All aspects of LAN/WAN and Desktop support. • Being on call 2 weeks on 2 weeks off. • Server patching and Backups using Tivoli and Legato. • Planning and migration from Windows 2000 to 2003 Server and Decommissioning. • Network application installation and maintenance. • Creating SOE’s for both office and retail environments. • Design and Implementation of backup solutions for remote user’s laptops. • Supporting Nike events / Product launches with AV hook-ups or management of companies supplying AV services. • Support for the phone system and escalation of anything that could not be fixed by me. • Completed rollout of new Desktop computers to all staff in Australia and NZ. • Support of Athletes computers when required. • Setup of Apple iMac’s for retail product launches in stores and in cinema’s. Show less



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Desktop Support and Tier 2 Support

  • Sep 2005 - Apr 2006

  Melbourne, Australia Performing all IT support functions. • Reporting to Tier 2 and Desktop Support Team Leaders. • Completing desktop and Telephone support work in the following: • LAN/WAN support. • Printer installations. • Software / Hardware problems. • Software / Hardware installations / replacements. • Replacement and reconfiguration of Symbol Barcode Scanners. • Training users how to use new applications. • Assisting with the implementation of SAP GUI 6.20. • Supporting the… Show more Performing all IT support functions. • Reporting to Tier 2 and Desktop Support Team Leaders. • Completing desktop and Telephone support work in the following: • LAN/WAN support. • Printer installations. • Software / Hardware problems. • Software / Hardware installations / replacements. • Replacement and reconfiguration of Symbol Barcode Scanners. • Training users how to use new applications. • Assisting with the implementation of SAP GUI 6.20. • Supporting the Production Assurance and Testing Department for new applications. Show less



Inflatable Image Technologies

• Sales Consultant

  • Jul 2005 - Sep 2005

  Melbourne, Australia Providing sales of Inflatables and event management. • Reporting to Directors. • Sales of Inflatables and banners for events. • Providing event management.



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Field Support and Desktop Support

  • Nov 2004 - Jun 2005

  Melbourne, Australia Performing all field support functions. • Reporting to Field and Desktop Support Team Leaders. • Driving to all sites as required for desktop support jobs and working with the following: • LAN/WAN support. • Printer installations. • Software / Hardware problems. • Software / Hardware installations / replacements. • Replacement and reconfiguration of Symbol Barcode Scanners.



Phillip Morris

• 1st and 2nd level Helpdesk

  • Sep 2004 - Oct 2004

  Melbourne, Australia Performing all helpdesk functions. • Reporting to Helpdesk Manager. • Completing all helpdesk functions as required.



Pentair Australia and New Zealand

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• IT Manager

  • Mar 2003 - Sep 2004

  Melbourne, Australia Co-ordinating all IT functions for Onga Pty Ltd. • Reporting to Financial Controller. • Co-ordinating all IT functions including production systems and external support. • Full Design and implementation of WAN using Telstra Private IP Network and ADSL Technology for all 4 Remote sites around Australia. • Rollout of Laptops to all Sales staff in AUS/NZ and running training sessions in each Office. • Installation of Secure Wireless Technology in all sites AUS/NZ for laptop… Show more Co-ordinating all IT functions for Onga Pty Ltd. • Reporting to Financial Controller. • Co-ordinating all IT functions including production systems and external support. • Full Design and implementation of WAN using Telstra Private IP Network and ADSL Technology for all 4 Remote sites around Australia. • Rollout of Laptops to all Sales staff in AUS/NZ and running training sessions in each Office. • Installation of Secure Wireless Technology in all sites AUS/NZ for laptop users. • Rollout of Interactive freight system to all sites in Australia. • Rollout of around 100 PC’s to ensure all computers were capable of running SAP. • Design and Implementation of 2 x 2mb Internet Links 1 for General Internet and Email and the other dedicated to VPN Traffic. • Design and Implementation of VPN’s for connecting 2 New Zealand Sites and 2 USA Sites cost effectively and still at high speed. • Involved in implementation of SAP with only 3 months notice given to Onga by the USA parent company. Completed all printer setups, client installs and configuration, also liaising with the SAP team in the USA for setup of all users and printers etc. in SAP as well as programming Symbol barcode scanners and creating custom barcodes to do specific tasks. • Design and replacement of all Production servers (7) with IBM X Series Servers and EXP300’s • Management of FreeBSD Internet Gateway/Proxy Server and all routing for Aus/NZ and to the USA for SAP • Liaising with network support team in USA if there is a network issue or an SAP issue. • Management of PABX, Voicemail and Mobile Phones for all of Australia. • Supporting 130 Users over 7 Sites around Aus/NZ. Melbourne being Approx 70 Users and the others supported via Remote Control software. With site visits every 3 months. • Daily Admin tasks such as checking backups, Server Patch levels etc… • Responsible for ordering of computer hardware and software. • All Network LAN/WAN and Server Administration. Show less



Downer

• Australia
• Civil Engineering
• 700 & Above Employee

• 2nd level Helpdesk

  • Feb 2003 - Mar 2003

  Melbourne, Australia Performing all helpdesk functions • Reporting to Helpdesk Manager • Completing all helpdesk functions as required.



Swan Hill Abattoir

• IT Manager

  • Jul 2001 - Jun 2002

  Swan Hill, Victoria, Australia Managing all IT functions for the Abattoirs and Meat Wholesalers. • Reporting to Managing Director • Overseeing all IT functions including production systems, network installations and external support. • Design and Implementation of Production and Reporting Network with CISCO 2900 Fibre Optic Switches. • Design and Implementation of Server farm for production, reporting and internet networks. • Using Internet technology to connect Sydney users to the accounting system based… Show more Managing all IT functions for the Abattoirs and Meat Wholesalers. • Reporting to Managing Director • Overseeing all IT functions including production systems, network installations and external support. • Design and Implementation of Production and Reporting Network with CISCO 2900 Fibre Optic Switches. • Design and Implementation of Server farm for production, reporting and internet networks. • Using Internet technology to connect Sydney users to the accounting system based in Swan Hill and also for remote support. • Daily Support tasks such as checking backups and helping users out with queries and problems. • Report writing in Microsoft Access • Commissioning a new computer controlled weighbridge. Show less



Electronics Doctor

• Computer Technician

  • Jul 2000 - Jul 2001

  Swan Hill, Victoria, Australia Computer and Photocopier Sales and Service. • Onsite and in-house repairs to Computers/Printers/Photocopiers. • Sales of Computers, Photocopiers and accessories. • Repairs to other electrical equipment such as Pokies Machines, Grain testers, Pump controllers, ATM’s etc… • Calibration of AWB, Grain Testing Machines. • Installation of CISCO 5300 access server and authentication server.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Site Support Rep

  • Nov 1998 - Mar 2000

  Melbourne, Australia Onsite support for Toyota. • Supporting around 800 users between 4 engineers with any desktop related issues. • Setup and support of Windows 95, Windows NT, Japanese Windows 95, Microsoft Office and Lotus Notes. • PC Software/Hardware Troubleshooting and installation. • Working with and creating documentation for third party apps. • Changing backup tapes and changing CD’s in changers • Supporting Novell and NT servers and doing user administration, including logon scripts… Show more Onsite support for Toyota. • Supporting around 800 users between 4 engineers with any desktop related issues. • Setup and support of Windows 95, Windows NT, Japanese Windows 95, Microsoft Office and Lotus Notes. • PC Software/Hardware Troubleshooting and installation. • Working with and creating documentation for third party apps. • Changing backup tapes and changing CD’s in changers • Supporting Novell and NT servers and doing user administration, including logon scripts and permissions on files, folders and printers. • Patching network points, replacing hubs/switches and testing the WAN Show less



Energy Information Solutions

• IT Support Analyst

  • Jul 1998 - Nov 1998

  Melbourne, Australia Onsite analyst for VENCorp • Supporting around 100 users by myself with any desktop related issues. • Setup and support of Windows 95, Windows NT4, Microsoft Office and Microsoft Exchange. • PC Software/Hardware Troubleshooting and installation. • Working through the VIC gas crisis fixing faxes and phone lines. • Helping media people with anything that needed to be done. (Being on call 24 hrs a day and working 15 – 19 hours a day). • Being able to use the telephone switch… Show more Onsite analyst for VENCorp • Supporting around 100 users by myself with any desktop related issues. • Setup and support of Windows 95, Windows NT4, Microsoft Office and Microsoft Exchange. • PC Software/Hardware Troubleshooting and installation. • Working through the VIC gas crisis fixing faxes and phone lines. • Helping media people with anything that needed to be done. (Being on call 24 hrs a day and working 15 – 19 hours a day). • Being able to use the telephone switch to answer calls and send them to the appropriate place. • Patching phone lines and Network points. Show less



Business Computers of Australia

• Tech Lead

  • Apr 1998 - Jun 1998

  Melbourne, Australia WinNT 4 Rollout for ORICA. • Overseeing a team of installers and helping them with any problems that arose. • Setup and support of Windows NT 4 and the Lotus suite of products. • Use of Ghost to image PC’s and Laptops with an operating system. • Connected all machines to the Novell and Windows NT 4 File Servers.



Westpac

• Australia
• Banking
• 700 & Above Employee

• PC Consultant

  • Apr 1998 - Apr 1998

  Melbourne, Australia PC Audit • Auditing all software and hardware on Westpac and Bank of Melbourne PC’s and recording it.



Australian Border Force

• Law Enforcement
• 300 - 400 Employee

• PC Consultant

  • Mar 1998 - Mar 1998

  Melbourne, Australia Windows 95 Rollout. • Setup and support of Windows 95 and Microsoft Office 97. • Use of Ghost to image PC’s and laptops with an operating system. • PC Software/Hardware Troubleshooting and installation. • Connected all machines to the Novell File servers & configured the Novell client32 software.



Ansett

• Airlines and Aviation
• 1 - 100 Employee

• PC Support Consultant

  • Mar 1998 - Mar 1998

  Melbourne, Australia Technical Support. • Setup and support of Windows 3.11, Windows NT 4 Workstation and Microsoft Office. • Use of Ghost to image PC’s and Laptops with an operating system. • PC Software/Hardware Troubleshooting and installation. • Setting up software including ABC Flowcharter & Extra Mainframe Client. • Support of the Ansett suite of software. • Supported/Installed Lotus Notes & cc:Mail



Ocean Internet Pty Ltd

• Technical Support / Secondary Network Administrator

  • Sep 1997 - Feb 1998

  Melbourne, Australia



AAPT

• Australia
• Telecommunications
• 200 - 300 Employee

• Customer Service Engineer

  • Feb 1997 - Aug 1997

  Melbourne, Australia Technical Support: • Provided telephone, FAX, email and other support services to help users of Internet packages to install, update, use and solve problems associated with their packages. • Performed Windows NT workstation setup tasks including software and hardware installation. • Setup and support of Windows 95 and Microsoft Office. • Exposure to Lotus Notes. • PC Software/Hardware troubleshooting and installation. User Admin: • Used in-house WWW pages to Add/Remove… Show more Technical Support: • Provided telephone, FAX, email and other support services to help users of Internet packages to install, update, use and solve problems associated with their packages. • Performed Windows NT workstation setup tasks including software and hardware installation. • Setup and support of Windows 95 and Microsoft Office. • Exposure to Lotus Notes. • PC Software/Hardware troubleshooting and installation. User Admin: • Used in-house WWW pages to Add/Remove users and change usage plans. Show less