Project Manager

• Jan 2023 - Present

Project Manager

• Apr 2020 - Dec 2022

Software: JIRA, eMASS, Kanban Tool• Contracted with Department of Defense (DoD) employees to support modernized Software as a Service (SaaS) travel product using SAP Concur Travel & Concur Expense• Directly managed 5-7 person team using Kanban Tool task board to maintain accountability, promote cross-training, and visualize Work In Progress (WIP)• Developed and maintained artifacts to track program progress including a Risks & Issues Log, Project Schedule, Program and Product Roadmap, regular status reports, Key Performance Indicator (KPI) metrics, and financial transaction workflow diagrams• Created comprehensive PowerPoints with executive summaries and diagrams to report up to leadership, persuade leads of partnered systems, and maintain alignment within project team• Coordinated & supported FedRAMP+ and DoD Impact Level 4 (DoD IL4) cybersecurity compliance using eMASS to align artifacts with the proper Risk Management Framework (RMF) Show less

Project Manager

• Nov 2019 - Dec 2022

Software: BMC Remedy, BMC Smart Reporting, Visio• Working with Department of State (DOS) employees to enhance their IT Service Catalog• Following small-scale Waterfall SDLC to modernize and automate tasks through a web-based Kinetic Data platform to Remedy ITSM• Refining requirements, establishing workflows, and building out UAT scripts and Project Plans through meetings, Word, and Visio

Technical Writer / Project Specialist

• Dec 2017 - Nov 2019

Software: TrackVia, SharePoint, Confluence, JIRA • Acted as pseudo-Scrum Master for DHS Enterprise SOC (ESOC) Maturation Project, maintaining kanban board on Jira with team leads, security architects, and project managers • Prepared for audit by collecting artifacts, interviewing SMEs, and updating ESOC SOPs in Confluence • Applied Excel PowerQuery and basic scripts to workflows and save roughly ~15 hours/week of manual, repetitive tasks • Used Low Code/BPM tool (TrackVia) to process 1,000+ candidates of 25+ Subcontractors for Cybersecurity IDIQ • Attended 40-hour Intrusion Defense Chain (IDC) Training, which involved a crash course in Putty, Linux, Wireshark, and identifying APT TTPs • Prepared ad-hoc Excel reports and pivot tables quickly for VP and IDIQ PM • Trained new staff on TrackVia and multi-step approval processes • Wrote, edited, and formatted proposals for DHS and NSA Show less

Business Analyst

• Feb 2017 - Oct 2017

Software: JIRA, GrantSolutions, Salesforce, IBM Cognos Reporting, Excel, VBASkills: Business Analysis, Technical Writing, Technical Support, Agile SDLC, UX/UI Design, and Project Management• Worked directly with Housing and Urban Development (HUD) staff to develop workflows, training sessions, analyze fit/gap, and align business processes to GrantSolutions' Center of Excellence Grants Management system. (The GrantSolutions system manages over 1,500 grant programs, 25 agencies, and processes $78 billion in awards annually)• Coordinated with developers, testers, and requirements analysts to create new enhancements. Followed full SDLC from user stories to requirements gathering to deployment in production. • Conducted live training sessions for 100+ grantee and federal users, developed supplemental slides, quicksheets, and documentation• Provided support for hundreds of support tickets from federal and grantee staff.• Used Excel and VBA to help automate the creation of 1,000+ accounts, analysis of 16,000+ of user survey responses, and develop metrics for annual reports. Show less

Documentation Specialist

• Jun 2014 - Jan 2017

I developed and updated documentation for the FDA's Emergency Operations Network Incident Management System. FDA Public Clearance was required.Responsibilities included:• Writing and editing the User Manual, Release Notes, System Design Document (SDD), and What's New documents• Managing SharePoint folders and files• Tracking team progress on Atlassian JIRA• Managing SharePoint files• Taking thorough meeting minutes• Developing PowerPoint slides• Conducting User Acceptance Testing (UAT) Show less

Proposal Analyst

• Oct 2013 - Apr 2014

I assisted in developing professional proposals for various government agencies in response to RFIs and RFPs. Responsibilities included: • Formatting the style, layout, and writing of proposals • Copyediting deliverable and internal documentation • Ensuring compliance with strict government guidelines • Managing multiple SharePoint resources • Visual editing in PhotoShop and Illustrator I assisted in developing professional proposals for various government agencies in response to RFIs and RFPs. Responsibilities included: • Formatting the style, layout, and writing of proposals • Copyediting deliverable and internal documentation • Ensuring compliance with strict government guidelines • Managing multiple SharePoint resources • Visual editing in PhotoShop and Illustrator

Writing Center Tutor

• Sep 2012 - May 2013

Helped students in one-on-one sessions with various writing assignments: essays, personal statements, research papers, etc. Helped students in one-on-one sessions with various writing assignments: essays, personal statements, research papers, etc.

News Staff Writer

• Sep 2012 - Feb 2013

Wrote weekly articles for Virginia Tech's student-run newspaper. Wrote weekly articles for Virginia Tech's student-run newspaper.

Head Copyeditor

• 2011 - 2013

As one of only four team leads, I collaborated with writers, an editor-in-chief, and designers to produce a student-run science magazine. My primary responsibility was editing articles, but I also conferred with other team leads to ensure a unified voice for the magazine. Additionally, I assisted writers in making their pieces relevant and informative while keeping a strong narrative. As one of only four team leads, I collaborated with writers, an editor-in-chief, and designers to produce a student-run science magazine. My primary responsibility was editing articles, but I also conferred with other team leads to ensure a unified voice for the magazine. Additionally, I assisted writers in making their pieces relevant and informative while keeping a strong narrative.