Experience

Dimeo Cleaning Services

• Australia
• Facilities Services
• 100 - 200 Employee

• Area Manager

  • Jan 2023 - Present



Nespresso Boutique

• Germany
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Apr 2017 - Jan 2023

  Adhere to the business’s strategy to meet sales targets driven by KPi’s and support business growth · Deliver exceptional customer service to all customers and stakeholders, responding to and resolving all queries and complaints in a timely manner · Monitor and improve boutique service levels through continuous evaluation and feedback to the team · Manage a team of 10 plus, including new employee onboarding, development plan progression and monthly performance reviews Adhere to the business’s strategy to meet sales targets driven by KPi’s and support business growth · Deliver exceptional customer service to all customers and stakeholders, responding to and resolving all queries and complaints in a timely manner · Monitor and improve boutique service levels through continuous evaluation and feedback to the team · Manage a team of 10 plus, including new employee onboarding, development plan progression and monthly performance reviews