Experience

WorkForce Unlimited

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiting Advisor

  • Nov 2017 - Present

  The main roles for this position it is to recruit, screen, and place the best-qualified candidates in a timely manner for these companies clients on a contract and contract to hire basis, while handling complex issues with attendance, HR policies, payroll, dress code, safety guidelines/procedures, and selecting the best talent that will be a great fit for the clients workforce needs. The main roles for this position it is to recruit, screen, and place the best-qualified candidates in a timely manner for these companies clients on a contract and contract to hire basis, while handling complex issues with attendance, HR policies, payroll, dress code, safety guidelines/procedures, and selecting the best talent that will be a great fit for the clients workforce needs.



Allstate

• United States
• Insurance
• 700 & Above Employee

• Bilingual Unlicensed Customer Service Representative

  • Aug 2014 - Feb 2018

  As a Bilingual Unlicensed Customer Service Representative my duties included researching, analyzing, multi tasking, effectively communicating, and thoroughly exhausting all tools in breaking down payments, detailed billing or policy explanations, finding solutions to complex problems, while delivering the highest quality of customer service for owners of auto, renters, home, and roadside insurance. As a Bilingual Unlicensed Customer Service Representative my duties included researching, analyzing, multi tasking, effectively communicating, and thoroughly exhausting all tools in breaking down payments, detailed billing or policy explanations, finding solutions to complex problems, while delivering the highest quality of customer service for owners of auto, renters, home, and roadside insurance.



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Bilingual Customer Service Specialist

  • Jun 2012 - Jun 2014

  Providing the most accurate, detailed and in depth explanation of payments, policy changes, procedures, and upgrades. Also, finding the best products to up sell the customer into an array of products that include their tv, entertainment, internet and home phone experience, while allowing them to possibly save money or packaging all of their products into a convenient month to month one solution bundle price. Providing the most accurate, detailed and in depth explanation of payments, policy changes, procedures, and upgrades. Also, finding the best products to up sell the customer into an array of products that include their tv, entertainment, internet and home phone experience, while allowing them to possibly save money or packaging all of their products into a convenient month to month one solution bundle price.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Bilingual Customer Service & Problem Resolution Representative II

  • Aug 2011 - Apr 2012

  Responsibilities of the position include interfacing with OnStar customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services, in the areas of turn by turn (GPS or navigation), billing issues, offering additional services, roadside assistance, welfare checks, and 911 services for OnStar subscribers. Responsibilities of the position include interfacing with OnStar customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services, in the areas of turn by turn (GPS or navigation), billing issues, offering additional services, roadside assistance, welfare checks, and 911 services for OnStar subscribers.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative (Call Center)

  • Feb 2008 - Feb 2011

  Taking customer calls from new or existing customers to activate or update accountsAssisting with billing inquiries, and handle service or equipment issues. Providing customers with high quality customer service experiences. After resolving customer issue, transition call into sales by education and offering additional products/services that would be to the customer’s advantage. Taking customer calls from new or existing customers to activate or update accountsAssisting with billing inquiries, and handle service or equipment issues. Providing customers with high quality customer service experiences. After resolving customer issue, transition call into sales by education and offering additional products/services that would be to the customer’s advantage.



AT&T Mobile Tel

• United States
• Wireless Services
• 700 & Above Employee

• Bilingual Retail Sales Consultant

  • Sep 2006 - Jan 2008

  Assisting new and existing customers in the selection and purchase of products and services. Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.Make outbound calls for prospecting opportunities. Strong communication skills, aptitude to learn supervision, self-motivation to achieve targets needed to attain monthly, yearly and regional goals. Ability to interact positively with customers to offer sales solutions for communication needs.



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Sales Associate and Translator

  • Sep 2004 - May 2006

  Increase brand awareness and sales to consumer electronic products by educating the customer in the electronics/merchandising department on the features and benefits of home entertainment system products, television, satellite systems, cameras, camcorders, MP3, video game consoles. Responsible for taking ownership of the territory and provide in person support to any customers in the merchandising/electronic department. Developed presentation skills to speak effectively in front of small or large groups (5-25 people) for training sessions and special events as well as be able to engage people of varying organizational levels and technical levels in conversations about products.