Experience

Smart Rooms Company

• Spain
• Hospitality
• 1 - 100 Employee

• Building and Customer Service Manager

  • Jan 2020 - Present

  Uma Suites Atocha and Uma Suites O´Donnell, duties: - Front and back office service, control of daily reception operations (check in, check out, document flow, cleaning service planning, checklists, accounting reports, etc.). - Customer relationship management. - Permanent optimization of procedures, including new safety procedures due to COVID-19. - Monitoring of the positioning in the OTAs and social networks. - Control of maintenance and cleaning services. - Management of expenses and benefits related to the establishment. - Implementation of new technologies in the operation of the establishment. Show less



Aspasios Apartments

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Building Manager / Head of Reception

  • Jun 2015 - Mar 2019

  Aspasios Gran Vía Apartments, Aspasios Atocha Apartments, duties:- Providing the highest standards of customer service (supervision of reception, cleaning and maintenance teams, conflict resolution).- Monitoring of guest review score at Booking.com (average score 9.2), TripAdvisor.com (top 10 aparthotels in Madrid), etc. - HR Management (recruitment and training of staff; performance management).- Leading, monitoring, motivating and inspiring the team; providing guidance and support.- Permanent optimization of procedures. Show less

• Building Manager / Head of Reception

  • Mar 2013 - Jun 2015

  Aspasios Rambla Catalunya Apartments, duties:- Front office services for clients.- Control of daily reception operations (document flow, cleaning service planning, checklists, etc.).- Timesheets and wages revision.- Budget monitoring and weekly reports for directors.



ApartEasy

• Spain
• Travel Arrangements

• Booking operator

  • Nov 2011 - Dec 2012

  Duties: - Reservation management, check-in and check-out procedures. - Management of the guest's reviews. - Online marketing tasks for the Russian market. - Collaboration with major web services (Airbnb, Homelidays, Holiday-Rentals, Abritel, BarcelonaPoint and etc.). - Planning of the cleaning service and maintenance activities. Duties: - Reservation management, check-in and check-out procedures. - Management of the guest's reviews. - Online marketing tasks for the Russian market. - Collaboration with major web services (Airbnb, Homelidays, Holiday-Rentals, Abritel, BarcelonaPoint and etc.). - Planning of the cleaning service and maintenance activities.



Banque Societe Generale Vostok

• Russian Federation
• Banking
• 400 - 500 Employee

• Building and Project Manager

  • Sep 2008 - Oct 2011

  Duties: 1) carrying out projects for opening new branches in Planning stage (15 branches in Russia): - searching for premises of new branches of the bank in Moscow and the regions - preparation of architectural-design projects for two bank branches in Volgograd, Rostov on Don and Moscow (furniture plans, floor plans, plans of ceilings, plans of lighting system and others) - preparing space zoning plans for potential premises for new branches of the bank (4 projects: Moscow, Rostov on Don and Volgograd) - supervising architectural-design projects prepared by the architectural company (15 offices in Moscow and regions) - approval of rebuilt works with the landlords - carrying out contracts with different companies for general works, installation of access control systems, CCTV systems, fire safety systems, structured cable systems and etc. - organization of internal and external movements; - supervising construction works, renovations, works on conditioning and ventilation systems, utility networks and other works in head-office and back-offices of the bank. 2) renewal of permits for external signboards (more than 30 projects in Moscow and 10 projects in various other Russian regions): - developing contracts for placing external signboards with landlords. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Building Operations Manager

  • Oct 2004 - May 2008

  Duties: - searching of new office premises for clients; - commercial processing of rental agreements; - monthly review of financial indexes of work group; - technical support of projects, including technical description and implementation of drawings (AutoCAD); - annual BID for subcontractors for all works; - organization and control of reconstruction, air-conditioning, ventilation works; - organization of internal and external movements; - purchase of furniture; - legal control of reconstruction contracts (technical aspects). Show less