Technical Support Specialist

• Sep 2020 - Present

Technical Support Specialist

• Apr 2019 - Jun 2020

My primary focus at Stronghold was remote customer service but I also provided on-site support, I troubleshot and resolved a large variety of issues ranging from printer issues to VPN connectivity problems on Windows and MacOS. I also worked with vendors to troubleshoot a variety of dental, orthodontics, and accounting software. Additionally, I modified Windows server elements such as, user objects or file shares. In addition, I have experience on the hardware team troubleshooting, repairing, building, and designing desktops, laptops, and servers.

IT Support Technician

• Jan 2019 - Apr 2019

Troubleshooting, repair and maintenance of an array of desktop computers, laptops, servers, printers, and a range of peripherals including keyboards, mice, scanners, LCD displays, printers, speakers and data storage devices. Troubleshooting and removal of malware, spyware, and viruses Building and configuring new hardware where needed (range from individual components to full system) Installing and updating software packages i.e. win XP, win 7, Linux. and data recovery software servers OS W2K3 and W2K3 Networking hardware, including routers, switches, and wireless networks Assisting senior IT in first year lab maintenance Remote Deployment Facility maintenance – billing, purchasing, and stock maintenance

Laborer

• May 2016 - Aug 2016

As a laborer my duty was to construct the wooden forms for forming parapet walls as well as moving copious amounts of material such as sheets of plywood, 16ft 2x4’s, and operating equipment. I collaborated with my co-workers ensuring all tasks were being done quickly and efficiently. As a laborer my duty was to construct the wooden forms for forming parapet walls as well as moving copious amounts of material such as sheets of plywood, 16ft 2x4’s, and operating equipment. I collaborated with my co-workers ensuring all tasks were being done quickly and efficiently.

Worker

• Jan 2015 - Aug 2015

I operated multiple types of machines, including drill presses, and grinders. I was in charge of quality control, ensuring industry standards were met and there was no delay on parts. As well as basic repairs on machines. I operated multiple types of machines, including drill presses, and grinders. I was in charge of quality control, ensuring industry standards were met and there was no delay on parts. As well as basic repairs on machines.