Experience

DAS Technology

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Director, Client Activations and Support

  • Nov 2022 - Present

  Scottsdale, Arizona, United States

• Director, Client Activations and Support

  • Feb 2022 - Nov 2022

  Scottsdale, Arizona, United States

• Senior Manager, Strategic Planning

  • Jul 2021 - Feb 2022

• Senior Manager, Client Success

  • Feb 2020 - Oct 2021

• Manager, Client Success

  • Aug 2017 - Feb 2020

  Scottsdale, Arizona Promoted to this position after 1 year of front line management experience. Oversee a dedicated team of Account Managers, in which currently 9 representatives report directly to me. Personally responsible for the success of each team member, measured against key performance indicators including client retention, book of business growth, and talk time. Performs routine 1 on 1 meetings with all team members, regular call monitoring and coaching, assisting with and taking control over escalated… Show more Promoted to this position after 1 year of front line management experience. Oversee a dedicated team of Account Managers, in which currently 9 representatives report directly to me. Personally responsible for the success of each team member, measured against key performance indicators including client retention, book of business growth, and talk time. Performs routine 1 on 1 meetings with all team members, regular call monitoring and coaching, assisting with and taking control over escalated client issues or situations, coordinating my own team’s efforts with that of the other Client Success teams as well as other departments within the organization, and assist in the development and implementation of all major department programs and initiatives.

• Client Success Team Lead/Trainer

  • Jul 2016 - Aug 2017

  Scottsdale, AZ Front line management position responsible for overseeing activities of a 20+ person team. Effectively planned and delivered training to all new hires in the Client Success department, ensuring their continual growth and development during a 90 day probationary period prior to joining an existing Client Success unit. During this time frame, I developed and implemented a comprehensive churn reduction training for the entire Client Success team, created a thorough call coaching and QA form… Show more Front line management position responsible for overseeing activities of a 20+ person team. Effectively planned and delivered training to all new hires in the Client Success department, ensuring their continual growth and development during a 90 day probationary period prior to joining an existing Client Success unit. During this time frame, I developed and implemented a comprehensive churn reduction training for the entire Client Success team, created a thorough call coaching and QA form which was used by all managers in the department to gauge rep’s proficiency on the phone, and worked on numerous other special projects and requests for the betterment of the department and company. Also maintained a small account load of exclusively high paying, unorthodox, or high-touch clientele.

• Account Manager

  • Aug 2013 - Jul 2016

  Scottsdale, Arizona Client-facing account management position having achieved one of the highest client retention rates of the 16 Account Managers. Successfully implement a consultative sales approach, building rapport to understand the clients’ values and needs and develop an appropriate sales proposition to build value for our clients and to grow revenue for Digital Air Strike. This position requires exceptional written and oral communications skills.

• Senior Support Specialist

  • Feb 2013 - Aug 2013

  Promoted after 9 months to oversee the activities of seven Digital Specialists. Provided quality assurance monitoring for professional and thorough content and handled special client requests.

• Digital Specialist

  • May 2012 - Feb 2013

  Scottsdale, AZ Managed social media and online reputation to expand the client base and drive new revenue for my assigned accounts. Created daily marketing related posts across relevant social media and reputation-related sites. Interacted with clients to tailor daily activities to their respective goals. Time management intensive.