Experience

Icon Solutions

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Release Manager

  • Sep 2022 - Present

• IPF Product Engineer

  • Aug 2021 - Sep 2022



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Full Stack Engineer

  • Feb 2020 - Aug 2021

  My role as an FSE sees me touch the whole lifecycle of the development process, using Agile methodologies. I am focused on developing new functionality within a payments platform for existing customers, and adding new customers to the platform. I am currently using PHP, SQL and AWS technologies, as well as bespoke languages for the platform. As well as development, I am involved in designing and implementing changes, Unit Testing, and QA of changes.



Cashflows

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Data Engineer

  • Mar 2019 - Feb 2020

  Cambridge, United Kingdom Working closely with a team of Data Scientists to help make their code production ready for use with the further organisation. I worked to migrate their current solution to an AWS cloud solution utilising Lambda, EC2 and Redshift to increase the speed and availability of the Machine learning product. I also implemented code version control using Git, as well as managing commits and merges into production environments. This role required a good understanding of coding in Python, as… Show more Working closely with a team of Data Scientists to help make their code production ready for use with the further organisation. I worked to migrate their current solution to an AWS cloud solution utilising Lambda, EC2 and Redshift to increase the speed and availability of the Machine learning product. I also implemented code version control using Git, as well as managing commits and merges into production environments. This role required a good understanding of coding in Python, as well as a working knowledge of specific modules like Pandas and NumPy. I was also required to manage the Python environments using Anaconda. Show less



Featurespace

• United Kingdom
• Software Development
• 200 - 300 Employee

• Technical Support Engineer

  • Apr 2018 - Mar 2019

  Cambridge, United Kingdom Providing multi-channel support to on-prem and cloud hosted clients for the ARIC risk hub. This role gave me an insight into the support needs for various different sized clients based across Europe, and the demanding needs for customers using such a specialised tool. Supporting the software package required a deep knowledge of supporting Kafka, Mongo DB as well as Linux administration of customer environments. This was a high pressured role which saw me providing out of hours support on… Show more Providing multi-channel support to on-prem and cloud hosted clients for the ARIC risk hub. This role gave me an insight into the support needs for various different sized clients based across Europe, and the demanding needs for customers using such a specialised tool. Supporting the software package required a deep knowledge of supporting Kafka, Mongo DB as well as Linux administration of customer environments. This was a high pressured role which saw me providing out of hours support on a rota, as well as the day to day work as part of a close team. Show less



ThoughtRiver

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support Engineer

  • Nov 2017 - Apr 2018

  Cambridge, United Kingdom



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Application Support Engineer

  • Jun 2016 - Nov 2017

  Cambridge, Cambridgeshire, United Kingdom This role saw me working as part of a team responsible for maintaining the up-time and service quality of a globally used, payment processing service. I achieved this by troubleshooting and investigating incidents, providing reliable and maintainable production fixes at an accepted level of quality and speed. Also I applied ITIL and CSI principles to proactively identify improvements to processes and systems. Other responsibilities included day to day maintenance of the application… Show more This role saw me working as part of a team responsible for maintaining the up-time and service quality of a globally used, payment processing service. I achieved this by troubleshooting and investigating incidents, providing reliable and maintainable production fixes at an accepted level of quality and speed. Also I applied ITIL and CSI principles to proactively identify improvements to processes and systems. Other responsibilities included day to day maintenance of the application environment, supporting business units in supporting customers, supporting BAU releases and support of Business Continuity events. I also spent time as the on-call engineer, being the point of escalation for emergencies and fixes. This has given me the experience of working under pressure and using my knowledge and skills to coordinate and liaise with teams across the globe to resolve any issues. This role has given me the opportunity to expand my technical knowledge in Linux and Java in an enterprise environment and I would very much like to keep developing my technical skills in these areas. Show less



Wincor Nixdorf

• Infrastructure Consultant

  • May 2015 - Jun 2016

  My day to day work involved the analysis of customer ATM networks to see where improvements could be made in processes or implementing automation to improve the service that is delivered and the costs associated with providing that service. Within this, I would liaise with all areas of the business such as customer managers and upper management to present and discuss the changes that I developed. I also needed to work closely with our technical departments such as the software development to… Show more My day to day work involved the analysis of customer ATM networks to see where improvements could be made in processes or implementing automation to improve the service that is delivered and the costs associated with providing that service. Within this, I would liaise with all areas of the business such as customer managers and upper management to present and discuss the changes that I developed. I also needed to work closely with our technical departments such as the software development to raise software defects and to discuss potential adverse effects that might affect a customer and plan how to mitigate those issues. I was involved in extra project work around my usual responsibilities which included the migration of servers and databases that were end of life and out of support. Also I worked in a small team that was responsible for moving the ruleset used for the processing of ATM events from an Excel based solution to a Perl based system. Show less



THE ST CHRISTOPHER SCHOOL ACADEMY TRUST

• Education Administration Programs
• 1 - 100 Employee

• ICT Technician

  • Sep 2014 - May 2015

  I was employed as an ICT technician where I had a variety of responsibilities involving the system administration as well as hardware maintenance. My main responsibility was reacting problems as they are reported involving both hardware and software but I also had the task of maintaining the system and performing upgrades around the network to ensure performance and uptime. This position has given me some good hands on experience with a production Windows Server and more recently the… Show more I was employed as an ICT technician where I had a variety of responsibilities involving the system administration as well as hardware maintenance. My main responsibility was reacting problems as they are reported involving both hardware and software but I also had the task of maintaining the system and performing upgrades around the network to ensure performance and uptime. This position has given me some good hands on experience with a production Windows Server and more recently the administration of iPads and apps used around the school. It has also given me the experience of working as part of a network support team while allowing me to develop my skills Show less



Glenwood Special school

• Learning Support Assistant

  • Oct 2011 - Nov 2013

  In this role, my primary responsibility was providing assistance in the delivery of planned lessons to special needs children. Within this role I was also required to utilise my technical and computing expertise by troubleshooting hardware problems and resolving network issues. In addition I provided technical support to partner schools, designing and building reports using SIMS and programme macros in Microsoft Excel.



GGP Systems Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Frontline Technical Support

  • Aug 2009 - Jul 2010

  Croydon, United Kingdom At GGP systems I was involved in a small team responsible for providing front line technical support on a piece of GIS (Geographic Information System) software. I would use my knowledge and expertise to try and resolve the issue for the client, liaising with developers and, if need be, escalating the issue within our company wide content management system. During my time at GGP I also worked with the system administrator, working on maintaining both hardware and virtual servers which ran a… Show more At GGP systems I was involved in a small team responsible for providing front line technical support on a piece of GIS (Geographic Information System) software. I would use my knowledge and expertise to try and resolve the issue for the client, liaising with developers and, if need be, escalating the issue within our company wide content management system. During my time at GGP I also worked with the system administrator, working on maintaining both hardware and virtual servers which ran a variety of database servers used for testing within the company. Show less



Blackrock Studios

• Focus Tester

  • Mar 2008 - Jun 2010

  Brighton, United Kingdom Took part in Focus Test groups during the alpha and beta stages of Pure and Split/Second. I had to report bugs in the game, and also report on the overall experience of the game in a monitored testing environment