Experience

Broken Top Brands

• United States
• Consumer Goods
• 1 - 100 Employee

• Executive Assistant

  • Sep 2020 - Present



Silipint, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2017 - Mar 2020

  Maintained customer satisfaction by providing great customer service. Managed a large number of incoming calls/emails and chats. Kept a record of customer service interactions and actions taken to resolve the issue. Also implemented a customer service ticketing system that was not already in place. Maintained customer satisfaction by providing great customer service. Managed a large number of incoming calls/emails and chats. Kept a record of customer service interactions and actions taken to resolve the issue. Also implemented a customer service ticketing system that was not already in place.



Everki USA, INC

• Irvine,CA

• Office Manager/Customer Relations

  • Aug 2014 - Oct 2015

  Responsible for multiple tasks, including but not limited to; processing orders from our different retail vendors on a daily basis, product design and manufacturing, shipping logistics, customer service, processing returns weekly and data entry into Excel and other data bases. Responsible for multiple tasks, including but not limited to; processing orders from our different retail vendors on a daily basis, product design and manufacturing, shipping logistics, customer service, processing returns weekly and data entry into Excel and other data bases.



Barnes and Noble

• Newport Beach, California

• Digital Sales Lead

  • Oct 2013 - Aug 2014

  In charge of all digital sales at the Barnes and Noble located at the Fahsion Island Mall in Newport Beach. Also responsible for a team of 5 other employees that work in the Nook department. I have to conduct a weekly cycle count and make sure that all of the digital products are accounted for in the store. In charge of all digital sales at the Barnes and Noble located at the Fahsion Island Mall in Newport Beach. Also responsible for a team of 5 other employees that work in the Nook department. I have to conduct a weekly cycle count and make sure that all of the digital products are accounted for in the store.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Agent

  • Jul 2012 - Sep 2013

  Provide technical assistance via telephone and email to consumers that purchased Nike digital products. Responsible for recording customer contact information, filing incident reports, listened to customer concerns, and provided step by step feedback to fix problems. Provide technical assistance via telephone and email to consumers that purchased Nike digital products. Responsible for recording customer contact information, filing incident reports, listened to customer concerns, and provided step by step feedback to fix problems.



Wilsonville High School

• Wilsonville, Oregon

• Assistant Coach

  • Feb 2012 - May 2013

  Responsible for the organization of practices for the Boys JV and Varsity Lacrosse teams. Assisted the head coach in coordination of schedules and effective drills. Supervised the teams to ensure safety, time management, and provided constructive feedback to athletes when necessary. Provided emotional support and encouragement. Responsible for the organization of practices for the Boys JV and Varsity Lacrosse teams. Assisted the head coach in coordination of schedules and effective drills. Supervised the teams to ensure safety, time management, and provided constructive feedback to athletes when necessary. Provided emotional support and encouragement.



Nike

• United States
• Retail
• 700 & Above Employee

• Athlete

  • Jun 2011 - Jul 2012

  Responsible for assisting customers with product information, merchandising and arranging the apparel, and footwear departments. Train new employees and work as a team with other sales associates Responsible for assisting customers with product information, merchandising and arranging the apparel, and footwear departments. Train new employees and work as a team with other sales associates



Camp Starlight

• General Bunk Counselor

  • Jun 2010 - Sep 2010

  Supervised a group of 10 children 11 years of age. Ensured safety during sports, on task performance during crafts, punctuality when checking into the cafeteria, and that campers met cleanliness standards Supervised a group of 10 children 11 years of age. Ensured safety during sports, on task performance during crafts, punctuality when checking into the cafeteria, and that campers met cleanliness standards