Assistant Project Manager

• Mar 2023 - Present

Airbnb Super Host

• Sep 2014 - Present

• Conduct screening & scheduling of reservations & correspondence with all guest inquiries • Arbitrate adjustments of rates & availabilities & issue special offers/refunds as necessary • Currently managing 3bd/1ba rental for professionals/vacationers • Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness & quality care with a smile • Conduct screening & scheduling of reservations & correspondence with all guest inquiries • Arbitrate adjustments of rates & availabilities & issue special offers/refunds as necessary • Currently managing 3bd/1ba rental for professionals/vacationers • Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness & quality care with a smile

Ramp Agent/Project Coordinator

• Nov 2009 - May 2022

• Understanding business objectives, aligning project resources, planning & executing strategic & tactical priorities but more specifically 2 key areas: Weight & Balance of outbound aircrafts & the training of new employees • Ability to track multiple projects (aircrafts) in various stages of offloading/onloading • Prioritized the movement of cargo in multiple compartments on different aircrafts • In-depth knowledge of dozens of intra-company systems & platforms used for data-entry including cargo movement, client packages, manager reports & quality assurance (FAA Regulations) Show less

Insurance verification and Billing

• Sep 2018 - Jan 2021

• Explaining overdue balances to clients and resolving misunderstandings about balances • Extensive data entry, including updating insurance plans in the practice software to ensure accurate and detailed benefits • Preparing and billing claims to Dental PPO and Union insurance Plans • Tackling the Insurance Aging Report to ensure the practices’ Accounts Receivable is kept within acceptable parameters • Explaining overdue balances to clients and resolving misunderstandings about balances • Extensive data entry, including updating insurance plans in the practice software to ensure accurate and detailed benefits • Preparing and billing claims to Dental PPO and Union insurance Plans • Tackling the Insurance Aging Report to ensure the practices’ Accounts Receivable is kept within acceptable parameters