Experience

CPM Ireland

• Ireland
• Retail
• 100 - 200 Employee

• Inside Sales Manager

  • Jan 2023 - Present

  Dublin, County Dublin, Ireland

• Inside Sales Team Leader

  • Jan 2020 - Jan 2023

  Dublin, County Dublin, Ireland Vodafone SME Business Sales



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Territory Account Manager

  • Oct 2019 - Jan 2020

  County Dublin, Ireland As part of the Business Client Experience - Sales & Support team, I represent the TELUS brand, values & promise which play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account. Conduct period performance checks to ensure partners are showing improvement. Continuously contact existing customers to evaluate partner… Show more As part of the Business Client Experience - Sales & Support team, I represent the TELUS brand, values & promise which play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account. Conduct period performance checks to ensure partners are showing improvement. Continuously contact existing customers to evaluate partner satisfaction. Help businesses achieve their goals, from growth to de-risking, using our services and technology solutions. Analyze customer information, provide recommendations on possible improvements to products and services and offer long-term solutions. Develop relationships with existing affiliate partners and build new relationships capable of building revenue. Engender a culture of collaboration and consultative enablement with our business customers Create periodical sales, revenue and financial report. Show less



Wraptite Packaging Ltd.

• Ireland
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• UK Sales Manager

  • Jan 2018 - Oct 2019

  County Dublin, Ireland In this role I managed all UK customer accounts. Create and follow leads to acquire new business and drive the cycle from prospecting to closing sales. I developed and maintained a pipeline of existing and potential customers, identified new UK business sales opportunities and followed up on repeat business from existing customers. Central to my role is the development and implementation of our sales and marketing business development strategy. In this role I overseen successful growth of… Show more In this role I managed all UK customer accounts. Create and follow leads to acquire new business and drive the cycle from prospecting to closing sales. I developed and maintained a pipeline of existing and potential customers, identified new UK business sales opportunities and followed up on repeat business from existing customers. Central to my role is the development and implementation of our sales and marketing business development strategy. In this role I overseen successful growth of the range of products exported to the UK market and improved profit margin by five to seven per cent on existing customer’s sales. I ensured all UK customer orders were successfully delivered from point of sale communicating any relevant information to both our transport and logistics teams to meet customer needs. I am a creative and efficient problem solver. Core Duties ● Development, and management of existing UK customers. ● To create new UK export business. ● Guide all customer orders through the business and manufacturing system to completion ● Respond to customer queries, issues or complaints. ● Forecast UK sales ● Set production schedules to accommodate all existing and projected customer orders. ● Provide sales & growth reports for the UK sales business. ● Set pricing based on current production, labour and transport costs. Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sales Retention Specialist

  • Jul 2014 - Jul 2017

  County Dublin, Ireland In this role I dealt directly with customers who wish to cancel their subscriptions with Sky for a wide variety of reasons. I was consistently highly successful in providing resolutions which satisfy both the company and the customer. As well as retaining the current business of the customer, I also excelled at up-selling a range of other products such as broadband or additional TV services. In this fast paced and target focused environment I consistently and significantly exceeded all KPI… Show more In this role I dealt directly with customers who wish to cancel their subscriptions with Sky for a wide variety of reasons. I was consistently highly successful in providing resolutions which satisfy both the company and the customer. As well as retaining the current business of the customer, I also excelled at up-selling a range of other products such as broadband or additional TV services. In this fast paced and target focused environment I consistently and significantly exceeded all KPI targets which had been set. In addition to my normal duties in this role I provided coaching and training to staff both on-site and to Sky’s outsourced operations at Abtran in Cork. Core duties Taking inbound calls from customers who are looking to cease their business with the company and retaining these customers. Up-selling a range of additional products and services such as phone, broadband and additional TV services. Sharing best practices with teammates to promote our teams overall performance and encourage greater team morale. As 'broadband champion' on our team, I was responsible for increasing team sales and promoting up-selling of this product. Show less



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Solutions Specialist

  • Sep 2010 - Jul 2014

  County Dublin, Ireland My primary responsibilities were to assist customers and help to resolve their inquiries in an effective and timely manner. To provide our customers with fast, helpful and accurate answers to their questions. As a frontline teammate, I was the primary point of contact for our customers – it was critical that I help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. In this role I exhibited… Show more My primary responsibilities were to assist customers and help to resolve their inquiries in an effective and timely manner. To provide our customers with fast, helpful and accurate answers to their questions. As a frontline teammate, I was the primary point of contact for our customers – it was critical that I help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. In this role I exhibited strong communication skills, excelled at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrived in quick paced and collaborative team environment. Core duties: Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately. Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities. Provide consistent feedback regarding overall customer satisfaction, tools and processes. I was assigned to the UK Limitations team which dealt with issues relating to fraud on customer’s accounts. I would assist customers with providing the required information to have restrictions lifted from their accounts and communicate any information from PayPal relating to their accounts during this process. Show less



Wraptite Packaging Ltd.

• Ireland
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Mar 2007 - Jun 2009

  County Dublin, Ireland Responsible for the achievement of my own monthly sales targets along with facilitating the sales team’s achievement of monthly targets. • Discovering new leads to be worked on in the most efficient manner possible with the aim of opening new customer accounts. • Tracking of all customers’ product and service requirements. • Maintenance and development of customer relationships. • Process all incoming orders and coordinate them through production to delivery. • After sales… Show more Responsible for the achievement of my own monthly sales targets along with facilitating the sales team’s achievement of monthly targets. • Discovering new leads to be worked on in the most efficient manner possible with the aim of opening new customer accounts. • Tracking of all customers’ product and service requirements. • Maintenance and development of customer relationships. • Process all incoming orders and coordinate them through production to delivery. • After sales service to ensure of customer satisfaction and help eliminate any problems or shortcomings. Show less



Domino's

• Restaurants
• 400 - 500 Employee

• Assistant Manager

  • Aug 2005 - Mar 2007

  County Dublin, Ireland As a shift manager I was responsible for the successful operation of Domino’s third busiest branch worldwide. • My duties included hiring and motivating staff. • Organization of staff duties. • Ensuring the shop is constantly up to health and safety requirements. • Prediction of requirements and ordering of supplies/ingredients. • Cash management (Sorting and balancing of several thousand Euros on any given night). • Customer satisfaction surveys. • Preparation of pizzas… Show more As a shift manager I was responsible for the successful operation of Domino’s third busiest branch worldwide. • My duties included hiring and motivating staff. • Organization of staff duties. • Ensuring the shop is constantly up to health and safety requirements. • Prediction of requirements and ordering of supplies/ingredients. • Cash management (Sorting and balancing of several thousand Euros on any given night). • Customer satisfaction surveys. • Preparation of pizzas and other food. • Ensuring the high standards of Domino’s is maintained throughout. This would include inspections of pizzas, uniforms and workstations. Show less