Senior Customer Support Specialist

• Jun 2022 - Present

Sales & Service Representative

• Jul 2017 - Jun 2022

•Adapt to meet the needs of every customer that visits or calls in to each store location•Consistently meet or exceed monthly sales goals, including 9+ targeted KPIs•Operate with a serve-solve-connect mentality that puts the needs of the customer first, creating sales as win-win-win scenarios between the client, the company and myself•Manage a team of over 60 reps across 8 regions within our market focused on building up the online reputation of our 42 stores (primarily working with Google My Business and social media)•Navigate and troubleshoot multiple device operating systems, sales platforms and other software daily in order to solve problems and complete transactions in a timely and efficient manner (iOS, Android, RQ, Salesforce, and other in-house systems)•Engage in weekly lead follow-up to generate more sales opportunities and conversions for myself and the company

Communications Intern

• Jan 2017 - Sep 2020

•Worked directly with the Pastor of Discipleship and Communications to further the communications efforts and strategies of the church•Created unique graphics for print and web, along with videos and other media to promote ministries and key initiatives to those within the church and events to those outside of the church (utilizing Adobe Suite and other software)•Helped with digital marketing such as social media ad campaigns on FaceBook•Taught discipleship courses and small group class lessons•Gave announcements and did interviews with church members to a large congregation at Sunday morning, Sunday evening and Wednesday evening services

Inventory Specialist

• Oct 2015 - Jun 2017

•Processed, packaged and shipped orders each week, utilizing online merchant programs such as Shopify to complete job tasks•Used a working knowledge of Microsoft Office, Google Drive and other programs as needed•Answered calls/emails and acted as intermediary between customers and the company owner•Kept track of inventory of office supplies and ordered new items as needs would arise •Processed, packaged and shipped orders each week, utilizing online merchant programs such as Shopify to complete job tasks•Used a working knowledge of Microsoft Office, Google Drive and other programs as needed•Answered calls/emails and acted as intermediary between customers and the company owner•Kept track of inventory of office supplies and ordered new items as needs would arise

Church Staff Intern

• Jan 2013 - Jul 2015

•Met the various and weekly needs of the church during its infancy–everything from helping teach to planning the worship service to cleaning the facility (no job too big or small!)•Planned events/outreaches at the church building and around the city•Fulfilled all necessary administrative tasks (graphics, printing, videos, phone calls, messaging, meetings, etc.)•Led the church's collegiate ministry •Met the various and weekly needs of the church during its infancy–everything from helping teach to planning the worship service to cleaning the facility (no job too big or small!)•Planned events/outreaches at the church building and around the city•Fulfilled all necessary administrative tasks (graphics, printing, videos, phone calls, messaging, meetings, etc.)•Led the church's collegiate ministry

Campus Minister

• Aug 2012 - Jul 2015

•Worked with college students, counseling their personal lives on a daily and weekly basis•Labored as part of a staff team of 7+ people, attending weekly staff meetings, offering and receiving feedback/constructive criticism often•Engaged in initiative evangelism with students on the college campus on at least a monthly (if not weekly) basis•Coordinated weekly organization meetings/events/outreach/prayer meetings/etc.•Taught the Bible in one-on-one, small group and large meeting settings•Served on and staffed various mission trips both in the United States and abroad•Learned how to engage and interact with people from all walks of life

Church Planting Apprentice

• Jan 2013 - Dec 2013