Experience

Law Centres Network

• United Kingdom
• Legal Services
• 1 - 100 Employee

• IT and Digital Officer

  • Dec 2020 - Present

  Having managed LCN's financial management for the last five years, I've now moved over into supporting Law Centres with IT and digital transformation. I lead LCN's ambitious National IT Upgrade scheme, which supports Law Centres to migrate their IT infrastructure to the cloud and encourages new ways of working and collaboration; both within individual Law Centres and across the Network as a whole. This became particularly prescient during the pandemic where old and antiquated onsite systems were prohibiting some Law Centres from working remotely, and with the flexibility required throughout the Pandemic. To date, we have migrated around 20 Law Centres into the Microsoft 365 infrastructure with over 1000 users. It has been a joy to oversee the latest phase of the project and help Law Centres better serve the needs of their clients.I also work within the digital transformation team and lead on two projects on Data and Back-Office development. The Back-Office Project is an exciting initiative to implement Salesforce for Law Centres to help manage back office functions such as HR, Grant and Volunteer Manager. I play the role of Business Analyst, Consultant and Salesforce Admin and have so far supported four Law Centres to implement Salesforce and manage their back-office operations more effectively and look forward to onboarding more Law Centres over the next few months. Show less

• Finance & IT Officer

  • May 2016 - Dec 2020

  The Law Centres Network (LCN) is the membership organisation for Law Centres throughout the UK. LCN provides support to Law Centres around the country to develop and deliver legal services to their clients and communities. Law Centres themselves provide free legal advice, casework and representation to disadvantaged individuals and groups, mainly on social welfare law. LCN and all Law Centres operate on a not-for-profit basis.My role is about strengthening the Law Centres Network's core capabilities so it can support and enhance Law Centres in their work for clients and communities. This includes overall responsibility for the day-to-day administration and management of LCN's finances and internal IT and data requirements. As LCN’s Salesforce Administrator, I also lead the ongoing development of our salesforce.com deployment and am responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform. Show less

• Finance Administrator

  • Aug 2013 - May 2016

• Admin Assistant

  • Aug 2010 - Aug 2013



Voluntary Action Camden

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• IT & Digital Manager

  • Jan 2019 - Present

  I lead on VAC's internal IT and digital requirements and advise Camden charities and community groups on digital issues. Having implemented our Salesforce database in 2017, a core part of my role involves the continual development and expansion of the system throughout the organisation and working closely with colleagues to ensure we get the most from our data. I'm also passionate about helping small groups build their own IT & Digital capacity and have recently launched a new programme of support and training to help the voluntary and community sector move forward on their digital journeys. Show less

• ICT Training and Communications Support Worker

  • Apr 2012 - Jan 2019

  VAC is an independent charitable organisation and our mission is to work with the people and community groups in Camden to support, develop and promote social action. There are over 1500 charities, social enterprises and other community organisations working specifically in Camden, all of which are helping to meet local needs and challenges in the borough by delivering essential services, activities and projects. VAC works with many of these groups and supports their growth and development.At VAC I am responsible for IT & Data management and oversee monitoring and evaluation of some of VAC’s core programmes. Most recently I have led the successful implementation of our Salesforce CRM which is transforming the way in which we work, improving our ability to evidence impact and opening up our data for the benefit of our service users. I lead on all things Salesforce within the organisation including day-to-day admin and working with the staff team to establish suitable processes to support administrative, development, and change management activities. I also manage our website and internal IT requirements. Show less

• Project Support Worker: Camden Community Empowerment Network

  • Apr 2010 - Apr 2012

  The Camden Community Empowerment Network (CCEN) was a network that brought together and supported the voluntary and community sector in planning and strategic decision-making within the borough of Camden.The purpose of this role was to implement and provide support for development of the CCEN, to develop and support the membership of the CCEN and to encourage and support community involvement in planning and decision making.Main responsibilities:• Provided general administrative support to the CCEN, including the Executive group and the Strategy and Policy Officer. • Organised, implemented and maintained the selection of CCEN board and Local Strategic Partnership members.• Planned, organised and supported meetings and events.• Raised the profile of the network by maintaining website, producing publicity and developing database of key contacts and case work. • Outreach work within communities to improve community engagement with policies that impacted on them e.g. neighbourhood planning. Show less