Experience

Citybus Limited

• Hong Kong
• Truck Transportation
• 1 - 100 Employee

• Assistant Mobility Innovation Manager (Citybus & New World First Bus)

  • Aug 2019 - Present

  Title as Assistant Operations Support Manager before March 2021. Key Accountabilities: - Leading Mobility Team in the Technology Department (Operations Support Department before March 2021) of Citybus and New World First Bus - Assist to formulate smart mobility strategy for the company. - Identifying pain points and need from internal and external customers, workout innovative solutions and then transforming into project initiatives, comprehensive specifications and business proposal. - Oversee and leading the UI/UX design, workflow & business rules, development & installation, testing, commissioning, debug, rollout and ensure smooth operations of following mobility systems and on-bus digital products: --> Customer Mobile Apps and websites, including route search engine and open data to public via data.gov.hk --> Real-time fleet management system, including estimated time of arrival prediction, integration of bus & crew schedule and fully automate route and fare selection on buses. --> On-bus passenger info systems, including automatic bus stop announcement, destination signs, passenger counting & WiFi system --> Driving behaviour monitoring system, including datalogger (blackbox), automatic location based overspeed detection, driving safety concern events detection, enhancement in staff mobile app for bus captain overview their own driving performance. - Oversee content update of route information & fare database, deployment to buses and mobility systems. - Project management with internal and external vendors. - Explore new technology, new business models and opportunities in smart mobility and mobility-as-a-service. Show less



NWS Transport Services Limited

• Chief Operations Support Officer (Citybus & New World First Bus)

  • Oct 2015 - Aug 2019

  Key Accountabilities:- Leading Mobility Team in the Operations Support Department of Citybus and New World First Bus- Identifying pain points and need from internal and external customers, workout innovative solutions and then transforming into project initiatives and comprehensive specifications.- Carry out UI/UX design, workflow & business rules, development & installation, testing, commissioning, debug, rollout and ensure smooth operations of following mobility systems and on-bus digital products:--> Customer Mobile Apps and route search engine--> Real-time fleet management system and estimated time ofarrival prediction.--> On-bus passenger info systems, automatic bus stop announcement, destination signs & WiFi system--> Datalogger (blackbox) on buses and automatic location based overspeed detection.- Oversee content update of route information database, deployment to buses and mobility systems.- Project management with internal and external vendors. Show less

• Senior Operations Officer (Citybus & New World First Bus)

  • Apr 2009 - Oct 2015

  Key Accountabilities:- Prepare specifications of the mobility systems according to the pain points and need from internal and external customers.- Carry out UI/UX & workflow design, assist development &installation, testing, commissioning, debug and rollout of following mobility systems and on-bus digital products:--> Customer Mobile Apps and route search engine--> Automatic bus stop announcement and datalogger (blackbox) on buses--> Trial of the real-time fleet management system and estimated time of arrival prediction.--> Destination signs- Carry out content update of route information database, deployment to buses and mobility systems.- Assist Operation Support Manager to manage project with internal and external vendors. Show less

• Operations Officer (Citybus & New World First Bus)

  • Jun 2005 - Apr 2009

  Key Accountabilities:- Prepare specifications of the mobility systems according to the pain points and need from internal and external customers.- Carry out UI/UX & workflow design, assist development & installation, testing, commissioning, debug and rollout of following mobility systems and on-bus digital products:--> Customer Mobile Apps and route search engine--> Automatic bus stop announcement and datalogger (blackbox) on buses--> Trial of the real-time fleet management system and estimated time of arrival prediction.--> Destination signs- Carry out content update of route information database, deployment to buses and mobility systems.- Assist Operation Support Manager to manage project with internal and external vendors. Show less

• Assistant Operations Officer (Citybus & New World First Bus)

  • Apr 2004 - Jun 2005

  Key Accountabilities:- Obtain pain points and need from internal and external customers to prepare specification.- Assist UI/UX & workflow design, development & installation, testing, commissioning, debug and rollout of following mobility systems and on-bus digital products:--> Website and Route search engine--> Trial of Automatic bus stop announcement and datalogger (blackbox) on buses--> Destination signs- Carry out content update of route information database.- Assist Senior Operation Officer to manage project with internal and external vendors. Show less



CITYBUS LIMITED

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Assistant Marketing Officer

  • Jun 2001 - Mar 2004

  - Manage revamp project of Citybus website and route search engine in 2003 - Carry out content update of route information database in website. - Investigate and handle complaints related to Octopus. - Manage revamp project of Citybus website and route search engine in 2003 - Carry out content update of route information database in website. - Investigate and handle complaints related to Octopus.