Experience

Old Wild West France

• France
• Food and Beverage Services
• 1 - 100 Employee

• Equipier polyvalent

  • Sep 2022 - May 2023

  Lyon, Auvergne-Rhône-Alpes, France Rassemble les ingredients nécessaires á la préparation des boisson. Nettoie les utensiles et les verres de travail. Réceptionner et controlerdes produits. Contact avec la clientéle. Travaille en équipe.



IL Logistics. Inc

• United States
• Truck Transportation
• 1 - 100 Employee

• Business Development Agent & Customer Solution Advisor

  • Jul 2022 - Dec 2022

  Washington, United States Focused on building relationships with clients to learn their business and offer the best solutions that fit their needs. Coordinate with the marketing team strategies to improve the sales department. • Working hand in hand with our company operations team to align solutions for our clients expedite needs. • Communicating with potential clients that are in need of any kind of shipments to ensure they can keep their commitments with their clients. • Special project management for… Show more Focused on building relationships with clients to learn their business and offer the best solutions that fit their needs. Coordinate with the marketing team strategies to improve the sales department. • Working hand in hand with our company operations team to align solutions for our clients expedite needs. • Communicating with potential clients that are in need of any kind of shipments to ensure they can keep their commitments with their clients. • Special project management for retail and medical related clients. • Identifying and educating clients on additional operational solutions to lift their businesses to excellence. Identify new opportunities for customer acquisition. Show less



Lean Solutions Group

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Development Agent

  • Dec 2020 - Mar 2022

  Coral Springs, Florida, United States



Candor Expedite

• United States
• Truck Transportation
• 1 - 100 Employee

• Business Development Representative

  • Dec 2020 - Feb 2022

  Illinois, United States



DHI International Medical Group Franchise

• Singapore
• Medical Practices
• 1 - 100 Employee

• Consulting Operations Manager

  • Nov 2019 - Aug 2021

  New Delhi, Delhi, India



Law Offices of Roy Petty

• Law Practice
• 1 - 100 Employee

• Customer Service Manager

  • May 2018 - Nov 2019

  Colombia -Manage customer services quality for an immigration law firm -Responsible for team performance manage client relations, improve customer service experience and increase customer referrals -Customer experience improvement, create monitoring programs and post-sales strategies, coach and motivate the team through coaching techniques -Developed a social media strategy to increase visits to the company facebook page



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • Oct 2016 - Dec 2017

  Medellín -Provides guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results. -Create strategies in order to achieve the campaing goals and development new metrics for the agents. - Follow quality purpose and create educational strategies to make agents understand their main objective.



DHI International Medical Group Franchise

• Singapore
• Medical Practices
• 1 - 100 Employee

• Business Development Analyst

  • Dec 2015 - Aug 2016

  Nueva Delhi y alrededores, India -Conduct primary and secondary market research to identify potential franchisees. -Identifying and establishing contact with potential franchisees and following up with them through visits and phone calls. -Teamwork with the medical director, other consulting physicians, and physician assistants. -Divide and follow up marketing plans for potential leads. Oversee lead management on conversions to consultations and procedures. -Generate new business.



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Auxiliar de comunicación interna

  • Jan 2014 - Jul 2014

  Editing and distribution of press releases on corporate issues and events of interest to the internal public. Development and execution of communication strategies for the dissemination of human resources policies and production of didactic material for internal staff training. Editing of photos and multimedia videos.