Alex Chace, M.A.
Student Success Manager at Colorado State University Global- Claim this Profile
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Bio
Credentials
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Using Questions to Foster Critical Thinking and Curiosity
LinkedInNov, 2021- Nov, 2024
Experience
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Colorado State University Global
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United States
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Higher Education
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200 - 300 Employee
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Student Success Manager
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Aug 2021 - Present
Manage daily operations, leadership, and HR duties for a team of 13-15 advisors with approximately 13,000 total students served. Served on the department leadership team, coordinating with the department’s senior leadership to support and further student retention and degree completion. Manage daily operations, leadership, and HR duties for a team of 13-15 advisors with approximately 13,000 total students served. Served on the department leadership team, coordinating with the department’s senior leadership to support and further student retention and degree completion.
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Calhoun Community College
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Higher Education
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400 - 500 Employee
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Advising Center Supervisor
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Jun 2019 - Aug 2021
•Provide ongoing supervision and evaluation of Advising Center staff.•Assist in recruiting, hiring, training and onboarding for new staff.•Provide student and staff support.•Assist the Director in developing, reviewing, and implementing new policies and procedures. Maintain knowledge of STARS, Banner, DegreeWorks, FERPA.
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Academic Advisor
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Feb 2017 - Jun 2019
•Advise prospective students through personal meetings, telephone conversations, and emails.• Responsible for advising over 900 students. • Maintain knowledge of college policies, procedures, academic support services, and degree program requirements •Develop a rapport with students by asking thought-provoking questions, actively listening, and responding with encouraging guidance aimed at helping students achieve their goals • Assist students with registration, change of major, academic planning, and scholarship reports • Serve as an independent member of a cooperative team, remaining approachable and professional •Facilitate the admission and enrollment process by providing consistent internal customer service •Support student success by promoting integrity, accountability, diversity, and creativity
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Alabama A&M University
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Higher Education
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500 - 600 Employee
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Transfer Admissions Counselor/ Social Media Coordinator
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Mar 2015 - Feb 2017
Recruiter- Responsible for the recruitment and admission of transfer students to the university covering the entire state of Alabama. Receive and process applications for admission to the university. Evaluate transcripts from community colleges/other universities to determine students transfer eligibility. Attend college fairs on behalf of the university in an effort to attract more students. Responsible for arranging private visits to all the community colleges in Alabama in an attempt to foster stronger relationships with the counselors and their students. Social Media Coordinator- Responsible for managing and maintaining all of the Office of Admissions social media accounts including Facebook, Twitter, Instagram, and Snapchat. Coordinates social media campaigns to not only aid in recruitment but to grow our overall footprint online. Under the supervision of the Director of Admissions, I am also responsible for managing, editing, and producing new content for the Office of Admissions portion of the AAMU website. I am also responsible for managing and maintaining the Office of Admissions phone app. *A member of the recruitment team that broke the 140 year old enrollment record, enrolling 1500 undergraduates for the fall of 2015
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Go for the Greens Foundation Inc.
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Social Media Director
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Jun 2014 - Mar 2015
*Volunteer* *Responsible for managing and maintaining all social media website for Go for the Greens Foundation Inc. *Go for the Greens is a business development conference for women entrepreneurs. This boutique event offers exclusive access to companies, government agencies, nonprofits and professional associations that can help women-owned businesses secure their largest, most profitable contracts ever … in a fun, creative setting at Disney’s BoardWalk Resort, Orlando, Florida. *Volunteer* *Responsible for managing and maintaining all social media website for Go for the Greens Foundation Inc. *Go for the Greens is a business development conference for women entrepreneurs. This boutique event offers exclusive access to companies, government agencies, nonprofits and professional associations that can help women-owned businesses secure their largest, most profitable contracts ever … in a fun, creative setting at Disney’s BoardWalk Resort, Orlando, Florida.
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Windstream
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United States
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Telecommunications
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700 & Above Employee
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Account Manager
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Mar 2014 - Dec 2014
*Manage a customer base valued over $225,000 *Delivers sales management to existing customers by assessing past, present, and future customer needs; analyzing customers business model; and offering additional product lines to support further business. *Execute additional sales by understanding customer operations and analyzing customer buying patterns. *Respond to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes. *Maintains relationships with existing customers by following-up on a continuous basis. *Processes product renewals and retention of existing customers by building customer rapport and following customer industry trends for enhancements to existing product platforms.
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Mattress Firm
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United States
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Retail
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700 & Above Employee
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Store Manager
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Dec 2012 - Feb 2014
Manage the daily operations of retail locations. Meet and exceeded monthly sales goals through direct consumer sales. Responsible for store merchandising and marketing. Analyze inventory movement and trends. Perform daily inventory counts. Assist customers with any outstanding issues. Partner with vendors to meet customer needs. • Manager on Duty: December 2012-March 2013 • Assistant Store Manager Trussville: March-June (6th ranked store in market) • Assistant Store Manager Tuscaloosa: July to present.(1st ranked store in market) Store Manager Tuscaloosa: January 14' to present • Competition Analyst: (March-July) Responsible for keeping the team members informed of current competitions sales strategies by analyzing business trends. Developed sales strategies to overcome competitions sales techniques. Progressive Leader: (July to present) Selected as management leader to educate and train team members on the details of Progressive Financing options. Maintain Progressive database to track team member’s success in selling Progressive Financing. Collaborate with district and area manager to develop and initiate training strategies. Sales Coach Leader: Responsible for leading daily training sessions with current sales team. Collaborate with other market leaders to develop new and more effect sales techniques. One of three people in the Birmingham markets history to sell $100,000 worth of mattresses in a one month period. Finalized over $500,000 in total sales in the first fiscal year on the sales floor. Selected to participate in Leadership Training course- The Art of Negotiation: A Mutual Gains Approach provided by CorpU.org.
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Online Enrollment Counselor
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Jan 2012 - Dec 2012
Responsible for corresponding (answering phones, responding to emails) with enrolled and prospective online students. Assisting students with the online enrollment process, evaluation of transcripts, and answering any questions concerning the online degree program. Responsible for identifying and contacting potential students to encourage and increase enrollment. Maintaining and updating call logs. Training new employees. Graduate Advisor/ULM Hawkeye Student Paper, Sports Section: (8/12-12/12) Assisting undergraduate students with selection of story lines, outlining, proofreading and editing articles. Generate weekly article topics for students. Write feature articles, opinion columns, and athletic game recaps for the paper.
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Intern
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Jan 2011 - May 2011
Responsible for monitoring the online social network feeds on Facebook and Twitter. Assisted in the pre-planning process of “Fox and Company” daily regional sports talk radio show. Joined radio team for online discussions when needed. Responsible for monitoring the online social network feeds on Facebook and Twitter. Assisted in the pre-planning process of “Fox and Company” daily regional sports talk radio show. Joined radio team for online discussions when needed.
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Intern: Sports Information Department
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Aug 2010 - Dec 2010
Host of talk show “Inside the Huddle with Alex Chace” on www.ulmathletics.com. Conducted interviews with student athletes. Responsible for entering new statistical information into the archives on the website. Host of talk show “Inside the Huddle with Alex Chace” on www.ulmathletics.com. Conducted interviews with student athletes. Responsible for entering new statistical information into the archives on the website.
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Education
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2011 - 2012
University of Louisiana at Monroe
Master of Arts, Communication -
2007 - 2011
University of Louisiana at Monroe
Bachelor of Arts (B.A.), Mass Communications
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