Alex Cason
Head of IT Service Management & ServiceNow Product Owner at Clarksons Platou- Claim this Profile
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Bio
Craig French
Alex has been looking over the IT within the DCT Fleet Street office for over a year now and he has been a great addition to the company. Not only is it great to have an IT Support Rep based in the same office but to have someone as professional and skilled as Alex is extremely useful. No job is too much or too hard for Alex and he is always willing to help even if it sometimes is out of his remit. I look forward to working with Alex for many more years to keep our systems running smoothly allowing a workforce to work at their full capacity.
Craig French
Alex has been looking over the IT within the DCT Fleet Street office for over a year now and he has been a great addition to the company. Not only is it great to have an IT Support Rep based in the same office but to have someone as professional and skilled as Alex is extremely useful. No job is too much or too hard for Alex and he is always willing to help even if it sometimes is out of his remit. I look forward to working with Alex for many more years to keep our systems running smoothly allowing a workforce to work at their full capacity.
Craig French
Alex has been looking over the IT within the DCT Fleet Street office for over a year now and he has been a great addition to the company. Not only is it great to have an IT Support Rep based in the same office but to have someone as professional and skilled as Alex is extremely useful. No job is too much or too hard for Alex and he is always willing to help even if it sometimes is out of his remit. I look forward to working with Alex for many more years to keep our systems running smoothly allowing a workforce to work at their full capacity.
Craig French
Alex has been looking over the IT within the DCT Fleet Street office for over a year now and he has been a great addition to the company. Not only is it great to have an IT Support Rep based in the same office but to have someone as professional and skilled as Alex is extremely useful. No job is too much or too hard for Alex and he is always willing to help even if it sometimes is out of his remit. I look forward to working with Alex for many more years to keep our systems running smoothly allowing a workforce to work at their full capacity.
Experience
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Clarksons
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United Kingdom
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Maritime Transportation
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700 & Above Employee
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Head of IT Service Management & ServiceNow Product Owner
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Nov 2018 - Present
Looking after the delivery of ServiceNow solutions from initiation, design and deployment throughout the business functions as well as looking after the ITSM function backed up by the ServiceNow platform.
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Interim IT Manager EMEA
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Dec 2021 - Jun 2022
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Senior IT Engineer
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Jun 2018 - Nov 2018
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IT Engineer
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Oct 2016 - Jun 2018
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DC Thomson
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United Kingdom
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Technology, Information and Media
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500 - 600 Employee
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IT Support Analyst
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Sep 2014 - Oct 2016
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ICT Support Technician
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Aug 2012 - Aug 2014
IT Support Engineer Providing technical support for customers and staff either by phone or emailing through with IT related problems of which is then logged onto our Spice works ICT Helpdesk System. Ability to analyse in a timely manner a problem that has occurred and then able to solve the problem that has risen Using remote support software to log on to users computers that are based at offices up and down the UK to resolve problems. Building and configuring computer hardware from scratch and uploading with necessary software. Including repairing IT equipment and replacing parts. Overlooking the entire IT Helpdesk to ensure that problems from 1st through to 3rd Line are being continually updated so that they can be efficiently resolved in suitable time. Escalating problems that cannot be solved from a first line point of view to either second or third line. In some cases this would need escalating to fourth line/ external support i.e. communication suppliers. Creating reports through the IT Helpdesk so that trends in certain areas can be looked into in more depth to see if there can be anything done to decrease the amount of problems arising in a particular area. These reports are created and passed onto the IT managers. Maintenance of printers, installing new toners and other problems that occur on a day-to-day basis. The ability to work within a team to solve problems together. Enthusiastically asking questions and listening to feedback from experienced users in the field of IT. Blackberry administration service (BES) knowledge and syncing blackberry with mail servers. Blackberry/iPhone/ Android Configurations Knowledge of Apple Macs Knowledge of using Citrix, Backup and handling backup tapes. Active Directory Windows Server 2003/2008 R2 Exchange 2010 Avaya VoIP Telephone knowledge physical and Avaya IP Office Manager MS Windows XP- Windows 7 knowledge. Cisco VPN configuration. Knowledge of TCP IP, LAN, WLAN, DNS & DHCP. Show less
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Education
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2003 - 2010
Sawyers Hall College
A Levels, Health and Physical Education/Fitness -
2003 - 2010
Sawyers Hall College
Advanced Level, Information Technology
Community
