Alex Cartwright
Public Liaison Officer at Eurovia- Claim this Profile
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Bio
Credentials
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CSCS
PQMS Training LtdAug, 2017- Nov, 2024 -
NRSWA
Arco Professional Safety Services LtdSep, 2017- Nov, 2024
Experience
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Eurovia
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France
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Construction
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400 - 500 Employee
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Public Liaison Officer
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Feb 2020 - Present
Main Tasks include updating stakeholders with updates on progress of our work (public realm schemes/road re-design etc) arranging and attending community events, setting up links with local HA and shop owners. Creating communication and social action plans, attending regular update meetings with the Council. Producing monthly update letters, helping sites get the CCS approval. Main Tasks include updating stakeholders with updates on progress of our work (public realm schemes/road re-design etc) arranging and attending community events, setting up links with local HA and shop owners. Creating communication and social action plans, attending regular update meetings with the Council. Producing monthly update letters, helping sites get the CCS approval.
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Telent Technology Services Ltd
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United Kingdom
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Telecommunications
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700 & Above Employee
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Civils Supervisor
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Apr 2017 - Jan 2020
Travelling daily to Staffordshire my main duties were making sure that Civils gangs were working safely (correct streetworks), they had the right equipment to do the job, the equipment was within calibration date, they had a job pack and ID cards etc. I also helped with pre-sites, meetings with the local HA regarding defects etc, getting Wayleaves signed and meeting with Cadent (hot job monitor). I have a CSCS and NRSWA valid until August 2022. Travelling daily to Staffordshire my main duties were making sure that Civils gangs were working safely (correct streetworks), they had the right equipment to do the job, the equipment was within calibration date, they had a job pack and ID cards etc. I also helped with pre-sites, meetings with the local HA regarding defects etc, getting Wayleaves signed and meeting with Cadent (hot job monitor). I have a CSCS and NRSWA valid until August 2022.
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Carillion
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United Kingdom
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Facilities Services
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700 & Above Employee
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Newsites Co-ordinator
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Feb 2015 - Mar 2017
Working directly with Openreach this role was primarily to get customers in new build properties as quickly as possible. This included liaising with subcontractors in order to get the most urgent customers connected, problem solving, and then reporting daily progress of all priority jobs on a daily conference call of the top 100 jobs. The aim of the conference call was to update the client and also discuss any issues we where having in order to get the work completed, A55's, wayleaves, permits, planning issues etc.
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Directors Service Level Officer
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Apr 2013 - Jan 2015
Customer service officer, the basis of this job was to liaise directly with the client BT and Openreach to ensure that customer’s phone lines and broadband was connected within a strict deadline, during my work here I was responsible for high pressure situations in which customers who had been waiting months had complained to the CEO of Openreach and contacted their MP, newspaper or sometimes TV and my job was to chase up our contractors (who carried out the work on Carillion’s behalf). Many aspects of the job require getting results for some high profile cases, BT come to me with many problems that are ‘brand damaging’ to their business or are press complaints, I often have enquiries were the customer has escalated to the CEO of Openreach, has gone to the press or television to complain about their lack of service, my job is to then work together with our sub-contractors to help get a result that they are satisfied with as well as explaining in detail the reasons behind the delays in service.
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Amey
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United Kingdom
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Civil Engineering
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700 & Above Employee
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Scheduler
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Jun 2011 - Apr 2013
Based on Centurion Way, Leyland, this role was working on behalf of Enterprise for the Ministry of Defence, the main aim of the job was to ensure repairs for British army service families houses where maintained and attended, ensuring every engineer has a day planned that ensures he meets all his appointments. My main duties were to make sure my 10 engineers had enough work to complete all their jobs between 8-5.00pm as well as ensuring that their appointments for each job were on time to keep customers’ expectations maintained, this was done by doing a forward plan the night before and running through it with the engineer to iron out any potential problems, I needed to have good attention to detail as any jobs which needed a second visit needed to go back to the same engineer and it had to fit in with both the customer and the engineer’s plan of work for that day. Smaller duties included following up enquiries to find out information on any past jobs or see what jobs would require a second visit before it went out first time and knowing all the routes an engineer took in a day and knowing how far each place on his map was apart and were was the best place to start and finish.
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DIRECT VALIDATION SERVICES LIMITED
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United Kingdom
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1 - 100 Employee
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Insurance Agent
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Feb 2010 - Jun 2011
The role of this position was to settle home insurance claims on behalf of the public as well as liaising with major insurers such as NatWest, RBS, Churchill and Saga, the day to day of the job was to take inbound and make outbound calls to new and existing claims. In this role included- Taking payments over the phone via debit/credit cards, hitting targets: We were set weekly targets to complete as many claims as possible to the high standards set by the company, we also had to cash settle claims, this was required when there was nothing on the system to the value of the claim or if the customer wanted a cheque instead of one of our high street vouchers. One different aspect of the job was to look out for any fraudulent claims any that we found we reported to the relevant insurer.
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AKINIKA DEBT RECOVERY LIMITED
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United Kingdom
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1 - 100 Employee
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Customer Service Representative
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Apr 2006 - Aug 2009
This was a role as an inbound and outbound agent in a busy call centre taking up to 15,000 calls per day from some of its 1.2 million customers throughout the UK. It was setup initially for people on benefits and low incomes but is now open to all. This is where people pay on a top-up card towards their TV Licence either weekly or monthly over a six month period at their local Paypoint shop. The role included setting up new payment plans, taking debit/credit card payments, arranging TV licences for the over 75s, cancelling licences.
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Cunard
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United Kingdom
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Leisure, Travel & Tourism
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700 & Above Employee
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Waiter
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Apr 2004 - Dec 2004
Working on the QE2 cruise ship as part of a team of waiters in the Mauretania and Coronia restaurants duties included the handling of food and taking orders from customers before taking the orders to the galley (Kitchen) then serving customers at their tables (silver service), To be successful in this role you needed good organizational skill, as you needed to prepare yours and other's stations before guests arrive, i.e. correct amount of bread, water and the correct laying of tables. Another key to success was having good motivational skills as we were working seven days a week for 9 hours every whilst maintaining that each guest was served and out of the restaurant by closing time no matter what time they arrived.Extra tasks undertaken included embarkation duties of helping passengers with their baggage and showing them to their cabin. Whilst on the board the QE2 I gained a certificate in personal survival techniques.
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Education
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1994 - 1999
Moor Park High School
Grade C in English Lang and Literature, C in Maths, C in French
Community
