Experience

MakerBot

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Support Associate

  • Feb 2018 - Present

  Provided verbal and written technical support and training to existing customers, regarding usage of 3D printers and related software Assisted sales team in customer de-escalation, while providing solutions for long-term and short-term issues to customers and partners Worked cross-functionally to provide solutions for high-value customers and partners Member of specialized team that provided best practices for hardware and software usage for early-adopters of the Method platform while creating reports of new issues for product teams to analyze Responsible for quickly creating new customer-facing documentation regarding the Method platform Updated existing internal support documentation and created new documentation to better codify team processes Conducted “new-hire” trainings on call etiquette, RMA processes, and “Perfect Case” workflow Show less



Beacon Hill Staffing Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Administrative Assistant

  • Dec 2015 - Feb 2018

  - Companies employed with include: Tocqueville Asset Managment, Yext, Bane and Company, Le Pain Quotidien, Frog Design - Perform various projects involving data entry, phone correspondence, and customer service - Assisted in cost/benefit analysis of payroll models for employees - Processed payroll and HR requests for field managers - Data entry and auditing of weekly payroll processes - Companies employed with include: Tocqueville Asset Managment, Yext, Bane and Company, Le Pain Quotidien, Frog Design - Perform various projects involving data entry, phone correspondence, and customer service - Assisted in cost/benefit analysis of payroll models for employees - Processed payroll and HR requests for field managers - Data entry and auditing of weekly payroll processes



Atrium

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Temporary Administrative Assistant

  • Jun 2014 - Feb 2018

  - Companies employed with include: ACLU, Creative Artists Agency, Birchbox, Factory 360 - Coordination and delivery of confidential documents to clients - Provide sensitive written and verbal communication - Assist with projects such as mailroom organization, fundraising mailer preparation, categorization of company’s returned product - Companies employed with include: ACLU, Creative Artists Agency, Birchbox, Factory 360 - Coordination and delivery of confidential documents to clients - Provide sensitive written and verbal communication - Assist with projects such as mailroom organization, fundraising mailer preparation, categorization of company’s returned product



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Associate

  • Sep 2015 - Jan 2016

  - Provide daily customer service interaction - Schedule appointments and enter data through Millennium program - Maintain records of various clients - Achieve consistent clinic membership and product sales goals - Provide daily customer service interaction - Schedule appointments and enter data through Millennium program - Maintain records of various clients - Achieve consistent clinic membership and product sales goals