Director of Guest Services

• May 2023 - Present

General Manager

• Dec 2020 - Apr 2023

Responsible for the overall operation of an award winning luxury glamping resort. Demonstrated ability to achieve property goals on a daily, weekly, monthly, and annual basis. Hotel, F&B, and Facility responsibilities entail but are not limited to property financials such as GOP & CPOR, annual property budget creation, P&L reviews, inventory/orders, SOPs, hiring & onboarding, training, F&B oversight, emergency response plans, capex projects, and more. Closely track guest experience (NPS) and employee experience (eNPS) to ensure we are constantly adapting and developing to achieve targeted goals. Create a positive environment focusing on team-oriented culture and mindset. Regularly host property town halls as well as property leadership meetings. Managed and secured company housing for team members. Show less

Assistant General Manager

• Jun 2018 - Dec 2020

Assist in the overall management responsibilities for the operation of a luxury glamping resort. Assisted multiple properties during openings to support successful launches. Demonstrated ability to hit individual and team goals on a daily, weekly, monthly and annual basis. Hotel, F&B, and Facility responsibilities entail but are not limited to forecasts, scheduling, departmental budgets, hotel ledger, groups/activities, inventory/orders, SOPs, hiring & training, F&B oversight, and more. Hosted daily departmental meetings to direct, motivate and communicate with staff. Coach, lead, and inspire my team to work as one and deliver consistent product quality, service, and guest satisfaction. Show less

Manager in Training

• Apr 2017 - May 2018

Extensive training in each department of hospitality operations; housekeeping, laundry, maintenance, night audit, front desk, retail, activity/experience coordinator, line cook, expo, server, manager on duty. Acted as the departmental supervisor of the given department for given time intervals.

Front Desk Agent

• May 2016 - Mar 2017