Experience

Activate Learning

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• IT Service Desk Team Leader

  • Oct 2017 - Present

  • Day to day management of Service Desk and its staff• Ensure that the team are proactively monitoring SLA's in order to achieve targets. Create regularly reports to track Service Desk progress• Providing escalation support both internally and to the agreed contact points within the client, ensuring effective communication to internal and external customers• To provide excellent customer service, first line technical support and advice to staff and students on hardware and software issues• Project deployment for new IT tools and systems released within the company• Proactive change member of the Group IT Operations, working with the IT Service Team’s based at Oxford/Banbury/Reading/Bracknell.• Review gaps within company processes and create solutions• To provide training to staff and students on IT systems, equipment and software as required • Present IT development and changes to the staff within the company at each campus• To maintain and install IT equipment and consumables at any of the Group’s sites• To be a member of the IT Operations team, providing first and second line technical support working on Service Desk and supporting customers by face to face visits.• Develop a culture of continuous improvement within the Service Desk team. Show less

• IT Sevice Desk Analyst

  • Jan 2016 - Oct 2017

  • To provide excellent customer service, first line technical support and advice to staff and students on hardware and software issues• To provide training to staff and students on IT systems, equipment and software as required • To maintain and install IT equipment and consumables at any of the Group’s sites• To be a member of the IT Operations team, providing first and second line technical support working on Service/Help Desk and/or supporting customers by face to face visits.



Prada

• Bicester

• Stock Administration

  • Dec 2013 - Dec 2015

  Stock system maintenance. Delivery management Individual Department Stock overview. Cycle Counts. Pricing/PoS Label Creation Stock system maintenance. Delivery management Individual Department Stock overview. Cycle Counts. Pricing/PoS Label Creation



Tesco

• Banbury

• General Assistant Hardlines(Electrical) / Customer Delivery Assistant

  • 2006 - Nov 2013

  Improvement on customer services. Advertising and consulting of electrical equipment(laptops etc) to increase sales. Relating to customers inside their own home creating a personal bond between them and myself. Supervising/managing the department in manager absence. Arranging the shop floor into a clean manner allowing me to give the correct information onto the night team (delivery count and current back stock). Experience of working in various departments within the store. Improvement on customer services. Advertising and consulting of electrical equipment(laptops etc) to increase sales. Relating to customers inside their own home creating a personal bond between them and myself. Supervising/managing the department in manager absence. Arranging the shop floor into a clean manner allowing me to give the correct information onto the night team (delivery count and current back stock). Experience of working in various departments within the store.



Morrisons

• Banbury

• Deli General Assistant

  • Oct 2005 - Jun 2006

  Development of customer skills. Increased management skills ensuring lockdown + opening of department. Maintaining the correct stock levels. Development of customer skills. Increased management skills ensuring lockdown + opening of department. Maintaining the correct stock levels.



Maxell Rickmansworth

• Promotional Management Assistant

  • Jan 2005 - Feb 2005

  Locating the best clients suited for our stocks and arranging meetings to discuss promotional advertising features. Corresponding with companies to discuss requirements of resources Locating the best clients suited for our stocks and arranging meetings to discuss promotional advertising features. Corresponding with companies to discuss requirements of resources