Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Microsoft NPP Co-Pilot Engineer

  • Oct 2023 - Present

  As a Microsoft 365 Premier Support Engineer, I deliver technical support to M365 Premier customers who need expert help with their 365 services, such as Exchange, SharepointOnline/OneDrive, Teams, information security and more. I handle complex issues that require advanced troubleshooting, cross-team collaboration, root cause analysis and comprehensive documentation.

• Microsoft 365 Technical Business Advisor

  • Jul 2023 - Oct 2023

  The Microsoft Business Advisor is the first point of contact for new Microsoft customers, providing technical support, business advice, and recommendation on needs to maximize the benefit of their M365 subscriptions.



LHC Group

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Help Desk Technician

  • Dec 2019 - Jun 2023



Sunbelt Lighting LLC

• United States
• Retail
• 1 - 100 Employee

• Warehouse Team Member

  • Feb 2019 - Dec 2019



Batteries Plus

• United States
• Retail
• 700 & Above Employee

• Senior Technician

  • Jun 2016 - May 2018

  Repair cell phones, tablets, light fixtures and other devices as needed Receive, pack and ship these devices Maintain proper inventory Provide live camera-based remote support (i.e., Skype) for in-store device repairs Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE) Rotate and stock inventory Install batteries in cars and other electronic devices, perform tests and tech work Repair smart phones and tablet computers Load, unload, and deliver or arrange delivery of products Organize daily recovery of displays to achieve full store appearance Maintain retail shelf label pricing Build displays; setting up & taking down shelves and fixtures Prepare store for daily opening and closing Show less