Parts Department

• Mar 2022 - Present

Customer Service Associate-Returns Desk

• Sep 2021 - Mar 2022

Return Desk Operations. Opened and closed the desk for daily operations, filed daily reports, maintained a clean, safe environment for customers. Was front line in prevention of return fraud and identifying potentially fraudulent transactions. Delivered excellent customer service by working with customers to process returns and resolving issues with orders and deliveries. Also filled in for the online fulfillment team, pulling orders, staging orders, and problem resolution by calling customers and working with management to resolve issues and ensure customer satisfaction.

Front End Loader

• Sep 2020 - Sep 2021

Assisting customers with loading purchases into their vehicles, retrieving carts, returning found merchandise to the customer service desk, pulling orders, cleaning front vestibule and in the winter, clearing sidewalks.

Parking Enforcement Officer

• Oct 2019 - May 2020

In this position, I work on behalf of the GVSU Parking Services department to enforce university parking policies. In that capacity, I walk parking lots, checked vehicle passes, and if improperly parked, issued citations or warnings. Also, I operated crossing zones at peak traffic times, and assisted students, faculty, and visitors with questions about the university or parking. In this position, I work on behalf of the GVSU Parking Services department to enforce university parking policies. In that capacity, I walk parking lots, checked vehicle passes, and if improperly parked, issued citations or warnings. Also, I operated crossing zones at peak traffic times, and assisted students, faculty, and visitors with questions about the university or parking.

Service Agent

• May 2019 - Aug 2019

Provided excellent customer service experiences with clean cars, problem resolution and location pick ups. Provided excellent customer service experiences with clean cars, problem resolution and location pick ups.

Construction Worker

• May 2016 - Aug 2016

Started off cleaning incoming pool covers from pools that had been opened for the season. They would be washed, folded carefully, and tied closed. I finished covers ahead of schedule, and moved on to the construction side of the business. In this area, I did a little bit of everything. Worked with concrete, re-bar, wood, tile, etc. Finished this job at the end of summer 2016 to return to university. Started off cleaning incoming pool covers from pools that had been opened for the season. They would be washed, folded carefully, and tied closed. I finished covers ahead of schedule, and moved on to the construction side of the business. In this area, I did a little bit of everything. Worked with concrete, re-bar, wood, tile, etc. Finished this job at the end of summer 2016 to return to university.

Utility Worker

• Apr 2014 - Jun 2014

Collected shopping carts, performed shelf facing for improved customer experiences, answered customer's questions and assisted customers to make their shopping experience pleasurable. Collected shopping carts, performed shelf facing for improved customer experiences, answered customer's questions and assisted customers to make their shopping experience pleasurable.