Experience

Goodwill Industries of Dallas, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Disability Services

  • Aug 2022 - Present

  Responsible for leading the Disability Services Department to provide jobs and skills training for up to 60 individuals with developmental disabilities to create a better quality of life. Operational oversight of 7 staff, 1,400 plus billable client work hours, and 15 government regulated contracts. Rebuilt program and team while establishing baseline strategic outcomes, and ensuring continued federal, state and certificate compliance for all program aspects. • Establishing braided model (multi-source) funding across 25 corporate, government, and private areas to raise $2.2 million funds for growth and maintenance of current program • Crafting 10 training materials to instruct employees on changes, feedback, and quality of implementation • Mitigating $15, 000 of business compliance risks by continuing to assess process efficiency while staying current of government guidelines. • Developed and maintained 90 plus client relationships to grow business and improve account retention. Show less



BIND: The Brain Injury Network of Dallas

• Dallas/Fort Worth Area

• Program Director

  • Aug 2017 - Sep 2022

  Worked closely with the Founder and Development Director to drive the organization’s mission and facilitate a 5-year growth plan, by using program evaluation, data analysis, and continuous improvement tolls and models with a target of expanding to 3 locations on the Dallas/ Ft. Worth area. Led program operations, providing strategic leadership to a team of over 5 staff, coordinating the efforts of 75 volunteers, and supporting 120 members (adults with Acquired Brain Injuries). • Recruited, trained, supervised, and evaluated a diverse team of over 75 volunteers and 50 interns, ensuring satisfaction in their specific roles, by developing community relationships, onboarding, and employee satisfaction surveys. • Built and implemented a comprehensive employee and volunteer retention plan, resulting in improved engagement, a 30% reduction in volunteer turnover rates and a positive work environment for all • Managed full grant cycle from application, to building budgets and supporting documents, to developing and implementing onboarding processes and data collection strategies to ensure accurate and comprehensive information for over $1 Million in grant reporting purposes. Show less



Mental Health and Rehabilitation

• Dallas/Fort Worth Area

• Independent Contractor - Registered Behavior Therapist

  • Oct 2016 - Jul 2017

  Worked as a Register Behavior Therapist with a specialization in working with non-verbal child between the ages of 0 and 3. Implemented evidence-based intervention strategies to promote positive behavior changes and enhance communication skills while collaborating with families, caregivers, and multidiscipline therapy teams to ensure comprehensive and consistent care. • Maintained professional and technical knowledge by actively participating in educational workshops, and reviewing professional publications proactively integrating new knowledge and insights into daily practices. • Collaborated with over 13 behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for 25 individual clients. Directed at-home therapy, exercising drills to guide children to develop math, verbal and writing skills. Show less



Sprouts Farmers Market

• United States
• Retail
• 700 & Above Employee

• Head Cashier

  • Jan 2016 - Oct 2016

  Maintained quality customer service in high volume, fast paced environment, utilized cash sweeps, hourly productivity, and supervised front-end, utilized time management and company policy in decision making. Maintained quality customer service in high volume, fast paced environment, utilized cash sweeps, hourly productivity, and supervised front-end, utilized time management and company policy in decision making.



Sedgewick CMS

• United States
• Insurance
• 1 - 100 Employee

• Workers Compensation Claims Examiner II

  • Dec 2013 - Jan 2016

  Managed resolving a monthly caseload of over 200 claims by accurately assessing claim validity, conducting investigations, and negotiating settlements and staying highly knowledgeable in 27 states’ regulations, insurance polies and legals requirements. • Collaborated with claimants, medical professionals, and legal representatives using a variety of methods • Analyzed medical records, witness statements, and other relevant documents to assess the validity of the claims and identify potential fraud or misuse to accurately determine compensability and appropriate benefits calculations. • Coordinated with medical professionals to arrange treatment for injured claimants and provide relevant information to medical offices regarding policy coverage and claimant work condition Show less