Alex-Arthur Williams
Senior Information Technology Specialist at JW Affinity IT- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Cisco Certified Entry Networking Technician (CCENT)
CiscoFeb, 2020- Nov, 2024
Experience
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JW Affinity IT
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior Information Technology Specialist
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Jun 2023 - Present
Senior IT Specialist for JW Affinity IT responsible for the managment and current building of admin tools using Microsoft 365/Intune tools. Senior IT Specialist for JW Affinity IT responsible for the managment and current building of admin tools using Microsoft 365/Intune tools.
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Ford Motor Company
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Systems IT Engineer
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Apr 2022 - Apr 2023
· Supported ~4000 staff via telephone, 2-way radio calls and ticketing system, providing on-site support for Dearborn Truck Plant’s offices along with body & paint production shops in the plant’s complex. · Environments consist of approximately 30+ onsite servers running various versions of Windows Server from 2003 to 2012 running various production applications we and outside vendors support. · Continued working with Microsoft SharePoint and Azure applications for making changes to locally-built websites and user account management verifying users accounts when needed for license and providing next steps and assisting in submitting request if new license were needed. · Worked with outside vendors to setup email alerts on Window Server services using WhatsUp Gold IT Infrastructure services. · Provided tier 1 network support for CISCO switches troubleshooting any fan, power or services failures and escalating as needed to specialized network technicians. · Used WhatsUp Gold monitoring to monitor on-site Windows Servers and troubleshoot any service fails and escalating to needed support teams to further investigate issues as needed. · Recently been analyzing and reviewing past step-by-step guides to complete some common day-to-day task for IT team and updating them as needed to improve readability and remove any outdated information. Show less
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Nevada Health Centers
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Information Technology Support Technician
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Jun 2020 - Apr 2022
Nevada Health Centers, Inc. (NVHC) is a federally funded, community health center that has been providing health services throughout the state of Nevada for over 30 years. NVHC currently operates 18 outpatient clinics and a total of 28 medical and dental services throughout the state. Some thing to note about what I do/have done in my position here: · I Closely worked with clinic managers and executives in consulting and recommending computer and phone equipment to support business goals. · Took ownership of customer issues and coordinated with other support teams, with the aim of restoring service to the customer as soon as possible. · Trained end users on equipment and software operation. Gathered and analyzed user feedback and provided it to other department to improve user satisfaction. · Worked with executive staff and clinic managers in setting up network and computer equipment for two new customer service locations. · Experienced in working with network patch panels, connecting to network switches to provide network connection to ethernet ports on site · Recently completed project configuring and deploying 40 Apple iPads with Curago Health app check-in for use in clinics for expediting and providing a safer check-in process. Resulting in more recently becoming the main on-site Telehealth technician for all Southern Nevada clinic sites whenever assistance is needed. Show less
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Life Christian Church
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Las Vegas, Nevada Area
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IT Support
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Dec 2011 - Dec 2020
Formally on staff with All People Christian Church, Life Christian Church formed as a merger between All People Christian Church of Las Vegas and New Horizon Christian Church 3 years ago in January of 2014. As the IT Support staff member, I am in charge of managing the internet/network systems, Audio Visual systems, and website for Life Christian Church. Everything here I aim to make them user-friendly so that anybody is able to easily pick up and manage in the case of ever I depart from working at Life Christian Church. As of 2016 I became self-managed setting hours of when I come in to do my job which allows me to contribute and add more time to make the church run as smoothly as possible when it comes to technology! Some of my usual job activities include the following: • Personally assisted financial and office personnel with hardware and software problems along with provided troubleshooting • Performed maintenance of personal computers and church computers, identifying problems and applying appropriate solutions • Performed regular backup, maintenance, and archival of workers’ computer data • Assist in the set-up and operation of audio for all church services and practices while working with Visuals for any audio output from videos, music, etc. • Maintains church website through the use of WordPress while using Google Analytics to track site access stats Show less
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Smartcare
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United States
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Education Management
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1 - 100 Employee
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Technical Support Analyst
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Mar 2018 - Jun 2020
With a customer base reaching near 2,000 childcenters across all 50 states of the United States, Smartcare is a cloud-based childcare managment applications that provides easy and secure access for centers and parents to their children's information for payments and logging info a center would need for a child. Working among a team of about 8 people: In the Technical Support Analyst position I assisted in troubleshooting any issues or questions that would arrise from our customers via either phone calls or email cases sent into our support email. Some highlights from my time: · Averaged a total of nearly 80-90 calls a day along with 20+ email cases daily resolved achieving a 95% FRT for both year-end 2018 & 2019. · Field test reported problems using similar devices and report issues to the developers using Freshdesk and JIRA ticketing systems. · Created FAQ/Common tips and tricks for end users and employees for frequently encountered issues on the Smartcare software. · Recommend equipment and software on a case-by-case need for clients and clients’ customers. · Tested applications prior to release. Worked as a team with other analysts and developers to track recurring problems and prioritize critical issues for resolution. · Selected as lead agent for supporting higher-level Enterprise daycare clients. Resolved cases as soon as possible ensuring high customer satisfaction was always achieved. · Represented Smartcare Support Team in project to implement a switch from Freshdesk ticketing system to Salesforce completed in December 2019. Consulted with Support Team on requirements and created UI design concepts implementing their requirements in Salesforce. Show less
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AEG Presents
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Entertainment Providers
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700 & Above Employee
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Guest Services - Usher
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Aug 2013 - Jul 2019
Working at The Colosseum at Caesars Palace - Work directly with guest to locate their seats and answer any questions the guest may have - Work as a team with other ushers to come up with solutions with any guest issue and/or usher issue that best serve our guest - Trained to try to resolve simple guest issues before requesting assistance from supervisors - Trained in December 2015 as Guest Service Usher Representative where I assist guest in reporting guest concerns to supervisors. I'm also responsible for setting up and distribute iPod scanners for scanning guest into the theater and answer/solving any Ushers problems with use of device and documenting any lost and found items collected in the theater Show less
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UNLV Solar and Renewable Minor and Graduate Certficate
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United States
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Renewable Energy Semiconductor Manufacturing
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300 - 400 Employee
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Student Auditorium Worker
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Jun 2012 - Sep 2013
Assist clients set-up pre-made PowerPoints presentations Set-up registration tables, Easels, etc. Have direct contact with clients to monitor events in case of needed assistance Set up and operate audio from computers and/or mics when requested. Assist clients set-up pre-made PowerPoints presentations Set-up registration tables, Easels, etc. Have direct contact with clients to monitor events in case of needed assistance Set up and operate audio from computers and/or mics when requested.
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Education
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2010 - 2020
University of Nevada-Las Vegas
Bachelor of Arts (BA), Computer Science -
2019 - 2020
Asher College
Certification Training, Network Security Specialist -
2006 - 2010
Martin Luther King- Jr. High School
High School Diploma
Community
