Alex Arnold
Computer Support Technician at Harrison School District- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce Certification
CompTIAFeb, 2021- Oct, 2024 -
CompTIA Security+ ce Certification
CompTIAJan, 2021- Oct, 2024
Experience
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Harrison School District
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Education Administration Programs
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100 - 200 Employee
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Computer Support Technician
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Aug 2020 - Present
• Managed >$200K in IT equipment and supply inventory• Created and resolved over 50 tickets per week with an average completion time of 72 hours in Web Help Desk for staff and students• Reimaged computers, uploaded software & firmware updates, set up staff printers, and issued student laptops & hotspots• Helped establish the E-Sports Team that competes in online video games• Supported over 900 staff and students daily
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Software Support Engineer- Office 365
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May 2020 - Aug 2020
• In-depth knowledge of mail flows, product configuration, subscription limitations, and other skills to resolve cases• Utilized Microsoft Virtual Machines (VMAS) to reproduce customer environments; ran diagnostics utilizing a variety of software tools (both open source and proprietary)• Conducted research, vetting the information through valid sources and team collaboration
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Pikes Peak Community College
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United States
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Higher Education
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1 - 100 Employee
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Jr ITSS Tech
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Nov 2018 - May 2020
• As a Junior Tech, led a team of 5 employees• Relocated/replaced IT equipment; installed and configured software• Troubleshot computers, audio systems, projector systems, internet connectivity, phone systems, login issues, password resets, profile issues, document scanning issues, printing issues, and e-fax issues• Assisted Tier 2 networking team with IDF management and wireless access point deployment• Supported over 1500 staff and students daily
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US Army
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United States
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Law Enforcement
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1 - 100 Employee
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Small Arms and Towed Artillery Repair
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Sep 2011 - Aug 2017
• Mentored and trained 4 team members on various small arms weapons, including how to check for defaults, perform root cause analysis to problems, and properly using hand and power tools• Trained 5 Foreign Military personnel during 2nd deployment to Afghanistan providing them with weapon systems repair capability• Key in saving unit $500K by performing repairs instead of outsourcing to a 3rd party• Created and managed maintenance schedules ensuring equipment readiness and minimizing… • Mentored and trained 4 team members on various small arms weapons, including how to check for defaults, perform root cause analysis to problems, and properly using hand and power tools• Trained 5 Foreign Military personnel during 2nd deployment to Afghanistan providing them with weapon systems repair capability• Key in saving unit $500K by performing repairs instead of outsourcing to a 3rd party• Created and managed maintenance schedules ensuring equipment readiness and minimizing downtime; prepared and administered maintenance work orders and ordered necessary parts• Maintained 98% readiness rating on 500+ weapons and systems, ensuring availability for rapid deployment• Directed employment of weapons systems; maintained 100% accountability & serviceability of assigned equipment• Completed turn-in of all serviceable and non-serviceable parts; maintained the shipment of received parts• Reputation for being the “Battalion’s Go-to-Person” for any problems with the artillery or small arms Show more Show less
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Education
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Pikes Peak Community College
Community
