Experience

Telford SVC. Phils., Inc.

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Quality Assurance Engineer

  • Jul 2011 - Present

  As a Senior Quality Assurance Engineer at Telford Svc. Phils. Inc., I have over 10 years of experience driving quality and continuous improvement. I excel in customer interfacing, process implementation, and data-driven analysis. I gather and analyze data to substantiate quality improvements, optimizing manufacturing processes. Handling customer complaints, I implement enhancements to meet their needs, fostering positive relationships. I conduct training on Quality Circle initiatives, 7QC Tools, and 8D Problem Solving, empowering employees to drive quality improvements. Spearheading Quality Month activities, I plan, organize, and execute events that promote a culture of quality. I ensure compliance with ANSI/ESD S20.20 Control Program as an advocate, planning and coordinating Electrostatic Discharge controls. I conduct ESD training courses and serve as a certified TR53 ESD Auditor. Throughout my tenure, I have demonstrated a commitment to excellence, customer satisfaction, and data-driven decision-making. With my expertise in quality management, customer interfacing, and process improvement, I have made a significant impact on the organization's success. Show less