Experience

HCI SUPPLY OF JACKSON, INC.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Chief Information Officer

  • Mar 2023 - Present

  Manage all aspects of IT including, but not limited to, WiFi, Networking, Site to Site VPNs, Cameras, PC & Mac, Desktop Printers, MFP Machines, Label Printers and Software, Credit Card Machines, VoIP Services, Cell Phones, Dot Matrix Printers and connected Terminals, manage and maintain IBM i Series operating system as well as a Power 10 server and additional software. Manage all aspects of IT including, but not limited to, WiFi, Networking, Site to Site VPNs, Cameras, PC & Mac, Desktop Printers, MFP Machines, Label Printers and Software, Credit Card Machines, VoIP Services, Cell Phones, Dot Matrix Printers and connected Terminals, manage and maintain IBM i Series operating system as well as a Power 10 server and additional software.



The University of Tennessee at Chattanooga

• United States
• Higher Education
• 700 & Above Employee

• Network and Infrastructure Engineer

  • Feb 2022 - Mar 2023

  In addition to previous responsibilities from my time as a Student Assistant, I also:- Managed the physical side of the UTC data centers.- Updated the documentation of the data center's components (AC, Electrical, etc.)- Provided remote hands for customer's physical server(s) when requested and assisted in moving customer's servers from one location to the data center,- Assisted in managing DHCP reservations for devices.- Added or modified VLANs, ACLs, etc., as needed.- Provided support for network outages and various devices monitored (podium equipment, APs, switches, various controllers, and more).- Assist in the troubleshooting of Extron AV equipment.- Set up monitoring for UPS systems across campus for monitoring power and battery status.- Assisted in the deployment of new computers for faculty and staff.- Assisted in the troubleshooting of Wireless door locks with TLS WiFi authentication Show less

• Student Assistant Network Engineer

  • Mar 2019 - Feb 2022

  - Upgrade switches to the latest software version or a version that is necessary for correct operation in the environment- Configured the switch for stacking, labeling the switches, and basic configuration before the switch is properly configured before being deployed- Assist in maintaining the University of Tennessee at Chattanooga (UTC) network for faculty, staff, and students in 30+ buildings, including student housing complexes- Assist in activating network jacks and repairing them when needed- Register devices that faculty, staff, and students want on the network and register classroom devices, such as lab computers that will be permanent in the classrooms- Assist in the deployment of Avaya VoIP phones to end-users and guide the user on using the Avaya VoIP phone or Softphone- Assist in maintaining the dedicated 100Gb/s network that connected to various buildings- Troubleshoot issues when the Network Administrator or an Engineer is not immediately available or needs immediate assistance on large outages- Assist in routing single-mode fiber from patch panels to routers and switches in network closets and data centers- Assist in the development of both public and department tools- Troubleshooting tickets from customers via phone calls, remote support, in-person, and over tickets Show less

• Back End Developer

  • Jun 2020 - Mar 2021

  Developed and maintained a web application as per the requirements of the Health Services Department of the University.Was tasked with- Creating a way to pull questions from the database, sending them as JSON to the user's browser when requested.- Tasked to store the responses to the questions to determine if any contact tracing was needed.- Created email templates for daily and immediate reports to be sent out to supervisors based on the responses to the questions.- Ensured that the email queue manager was always on and operational- Ensured the report and email generation cron job was being executed every day at 10:00am- Responsible for deploying new front-end and back-end changes when needed- Ensured all code, database connections, SQL queries, etc. were secure and did not expose possibilities for unauthorized data exfiltration Show less

• Information Technology Help Desk

  • Jan 2019 - Mar 2019

  Assisted in routing incoming tickets to the correct department.Answered questions or requests in incoming tickets from faculty, staff or students.Made phone calls to customers regarding tickets.Did remote support for faculty and staff for installing drivers, setting up their email, and more.

• Student IT Support

  • Sep 2018 - Dec 2018

  Installed required software on a student's computer that was necessary for their class(es).Removed any malware or unwanted programs from student's computers or reinstalled Windows or OSX on student's computers where the current install was broken or corrupted.Repaired student's computers where the computer had broken screen, keyboard, hard drive, had other broken parts, or where the computer had small hardware problems.



Palo Alto Networks

• United States
• Computer and Network Security
• 700 & Above Employee

• Software Engineer Intern

  • May 2021 - Aug 2021

  Used Django, GraphQL, and React to create a web application for customers to test their company security. Used Django, GraphQL, and React to create a web application for customers to test their company security.



HCI SUPPLY OF JACKSON, INC.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Information Technology Specialist

  • Apr 2018 - Jan 2021

  Worked at HCI Supply of Jackson in the summers from April 2018 to January 2021. Assisted in helping employees of any computer problems. Assisted the upgrade of 60+ computers from Windows 7 to Windows 10 with installing necessary applications for daily business operations. Worked at HCI Supply of Jackson in the summers from April 2018 to January 2021. Assisted in helping employees of any computer problems. Assisted the upgrade of 60+ computers from Windows 7 to Windows 10 with installing necessary applications for daily business operations.



Dev Catalyst

• United States
• Education Administration Programs

• Dev Catalyst Participant

  • Jan 2016 - May 2018

  Dev Catalyst began in 2013 with the mission of providing online and industry-current coding education to build our nation’s tech talent pipeline. Since then students from across Tennessee and beyond have joined the program. Dev Catalyst works to cultivate students’ skills in web development, physical computing, UX, and data management. Dev Catalyst began in 2013 with the mission of providing online and industry-current coding education to build our nation’s tech talent pipeline. Since then students from across Tennessee and beyond have joined the program. Dev Catalyst works to cultivate students’ skills in web development, physical computing, UX, and data management.