People Operations Manager

• Sep 2023 - Present

Associate Manager, People Operations

• Nov 2021 - Sep 2023

People Operations Associate

• Mar 2020 - Oct 2021

HR Advisor

• Oct 2018 - Mar 2020

HR and Recruitment Administrator

• Oct 2016 - Sep 2018

Human Resource Intern

• May 2016 - Oct 2016

Company Background: Dawn Farms is the leading European supplier of cooked and fermented meat ingredients to the food service and manufacturing sectors. Furthermore, the company forms part of the Queally Group, Ireland's largest privately owned agri business. Duties and Accomplishments: - Scheduled and directed interviews whilst guiding applicants through the selection process, position duties and other essential role information. - Assessed… Show more Company Background: Dawn Farms is the leading European supplier of cooked and fermented meat ingredients to the food service and manufacturing sectors. Furthermore, the company forms part of the Queally Group, Ireland's largest privately owned agri business. Duties and Accomplishments: - Scheduled and directed interviews whilst guiding applicants through the selection process, position duties and other essential role information. - Assessed applications and CVs, and contacted referees to ensure consistency in the information provided by applicants and suitability for the role. - Contacted successful applicants, scheduled them to attend induction, and updated their information on employee files and Mitrefinch TMS. - Operated with confidential employee information and provided management with workforce statistics. Show less Company Background: Dawn Farms is the leading European supplier of cooked and fermented meat ingredients to the food service and manufacturing sectors. Furthermore, the company forms part of the Queally Group, Ireland's largest privately owned agri business. Duties and Accomplishments: - Scheduled and directed interviews whilst guiding applicants through the selection process, position duties and other essential role information. - Assessed… Show more Company Background: Dawn Farms is the leading European supplier of cooked and fermented meat ingredients to the food service and manufacturing sectors. Furthermore, the company forms part of the Queally Group, Ireland's largest privately owned agri business. Duties and Accomplishments: - Scheduled and directed interviews whilst guiding applicants through the selection process, position duties and other essential role information. - Assessed applications and CVs, and contacted referees to ensure consistency in the information provided by applicants and suitability for the role. - Contacted successful applicants, scheduled them to attend induction, and updated their information on employee files and Mitrefinch TMS. - Operated with confidential employee information and provided management with workforce statistics. Show less

Customer Management Specialist

• Jan 2015 - Oct 2016

Company Background: Abtran is Ireland’s leading provider of Customer and Business Process Management services. Abtran provides customer service solutions for a wide range of companies including Sky, Aviva, Electric Ireland and eFlow. Duties and Accomplishments: - Addressed knowledge gaps by performing system investigations, networking with various specialist teams, and performing necessary updates to customers’ data. - Provided colleagues with support through a… Show more Company Background: Abtran is Ireland’s leading provider of Customer and Business Process Management services. Abtran provides customer service solutions for a wide range of companies including Sky, Aviva, Electric Ireland and eFlow. Duties and Accomplishments: - Addressed knowledge gaps by performing system investigations, networking with various specialist teams, and performing necessary updates to customers’ data. - Provided colleagues with support through a specialist line, and through on-the-job coaching and mentoring sessions. - Undertook quality control duties by assessing colleagues on processes, and reporting and amending errors through the use of Scorebuddy, ArcMap GIS and Oracle CC&B. - Supervised a team project and increased the team’s process quality from 90.20% to 99.24%, and simultaneously reduced agent errors by 17.00% within the first two months. - Identified and presented trends and highlights in my specialty to supervisors and team members at team meetings. - Assigned work by running system reports and developed a personal tracker keeping an accurate day-to-day record of all Key Performance Indicators.

Customer Service Representative

• Aug 2014 - Jan 2015

Company Background: Abtran is Ireland’s leading provider of Customer and Business Process Management services. Abtran provides customer service solutions for a wide range of companies including Sky, Aviva, Electric Ireland and eFlow. Duties and Accomplishments: - Provided customer support for domestic customers and completed 150 hours of on-call support addressing over 1,250 customer queries. - Attained and average call and process quality score of 94.22%… Show more Company Background: Abtran is Ireland’s leading provider of Customer and Business Process Management services. Abtran provides customer service solutions for a wide range of companies including Sky, Aviva, Electric Ireland and eFlow. Duties and Accomplishments: - Provided customer support for domestic customers and completed 150 hours of on-call support addressing over 1,250 customer queries. - Attained and average call and process quality score of 94.22% satisfaction exceeding established targets. - Participated in a floor walking duties assisting and mentoring colleagues when dealing with complaints, complex queries and cross-departmental issues. - Processed customer registrations, payments, and account updates through the use of Oracle CC&B and Web GIS. - Promoted to a Customer Management Specialist role within 6 months of commencing the role. - Performed customer database management duties by updating and amending account information through the use of a wide range of tools and processes. - Maintained data protection guidelines and operated with customer and client confidential information.

Disability Support Worker

• Sep 2011 - Feb 2014

Company Background: Centacare Disability Services is a provider of support services and community programs for people with disabilities. The company supports over 2,500 clients and focuses on providing individualised support, and developing clients' skills through goal-orientated programs. Duties and Accomplishments: - Assisted people with physical, intellectual and psychiatric disabilities by providing personal care and community support. - Developed and directed… Show more Company Background: Centacare Disability Services is a provider of support services and community programs for people with disabilities. The company supports over 2,500 clients and focuses on providing individualised support, and developing clients' skills through goal-orientated programs. Duties and Accomplishments: - Assisted people with physical, intellectual and psychiatric disabilities by providing personal care and community support. - Developed and directed activity programs addressing client's short-term and long-term targets. - Performed guidance, support and supervision of new staff and volunteers. - Developed written risk assessments, behavioural reports, and performed review meetings with parents and clients. - Directed groups of clients in a wide range of programs either working independently or as part of a team. - Assisted in the management of challenging behaviours and developed support techniques to address such behaviours. Show less Company Background: Centacare Disability Services is a provider of support services and community programs for people with disabilities. The company supports over 2,500 clients and focuses on providing individualised support, and developing clients' skills through goal-orientated programs. Duties and Accomplishments: - Assisted people with physical, intellectual and psychiatric disabilities by providing personal care and community support. - Developed and directed… Show more Company Background: Centacare Disability Services is a provider of support services and community programs for people with disabilities. The company supports over 2,500 clients and focuses on providing individualised support, and developing clients' skills through goal-orientated programs. Duties and Accomplishments: - Assisted people with physical, intellectual and psychiatric disabilities by providing personal care and community support. - Developed and directed activity programs addressing client's short-term and long-term targets. - Performed guidance, support and supervision of new staff and volunteers. - Developed written risk assessments, behavioural reports, and performed review meetings with parents and clients. - Directed groups of clients in a wide range of programs either working independently or as part of a team. - Assisted in the management of challenging behaviours and developed support techniques to address such behaviours. Show less

Student Ambassador

• Apr 2010 - Feb 2014

Company Background: Queensland University of Technology is a university ranked in the top 10 Australian universities and the upper 3.00% world-wide. The university has over 40,000 students, 6,000 of which are international, and an estimate 4000 staff members. Duties and Accomplishments: - Developed and facilitated a wide-range of workshops and presentations at school visits and tertiary education events with audiences of up to 350 individuals. - Liaised with school… Show more Company Background: Queensland University of Technology is a university ranked in the top 10 Australian universities and the upper 3.00% world-wide. The university has over 40,000 students, 6,000 of which are international, and an estimate 4000 staff members. Duties and Accomplishments: - Developed and facilitated a wide-range of workshops and presentations at school visits and tertiary education events with audiences of up to 350 individuals. - Liaised with school representatives and provided guidance to secondary students with admission processes, as well as assisting them with course and university queries. - Operated in teamwork environments in the organisation and delivery of events, and provided leadership, guidance, and mentoring for new staff. - Operated independently in school visits when facilitating sessions for international students, and addressed queries in Spanish when requested. - Acted as a representative for the business faculty and the international students’ admissions department, networking with university staff and professors to facilitate the organisation of events. Show less Company Background: Queensland University of Technology is a university ranked in the top 10 Australian universities and the upper 3.00% world-wide. The university has over 40,000 students, 6,000 of which are international, and an estimate 4000 staff members. Duties and Accomplishments: - Developed and facilitated a wide-range of workshops and presentations at school visits and tertiary education events with audiences of up to 350 individuals. - Liaised with school… Show more Company Background: Queensland University of Technology is a university ranked in the top 10 Australian universities and the upper 3.00% world-wide. The university has over 40,000 students, 6,000 of which are international, and an estimate 4000 staff members. Duties and Accomplishments: - Developed and facilitated a wide-range of workshops and presentations at school visits and tertiary education events with audiences of up to 350 individuals. - Liaised with school representatives and provided guidance to secondary students with admission processes, as well as assisting them with course and university queries. - Operated in teamwork environments in the organisation and delivery of events, and provided leadership, guidance, and mentoring for new staff. - Operated independently in school visits when facilitating sessions for international students, and addressed queries in Spanish when requested. - Acted as a representative for the business faculty and the international students’ admissions department, networking with university staff and professors to facilitate the organisation of events. Show less

Commercial Consultant

• Sep 2008 - Jan 2009

Company Background: Libreria Marconi is an Argentinean supplier and provider of visual, telephone, and computer equipment services. The company serves both corporate clients through system installation, and domestic clients through their stores. Duties and Accomplishments: - Performed administration functions including record keeping of stock and sales, entry of data into a software platform, and advertising of position openings. - Provided new employees with… Show more Company Background: Libreria Marconi is an Argentinean supplier and provider of visual, telephone, and computer equipment services. The company serves both corporate clients through system installation, and domestic clients through their stores. Duties and Accomplishments: - Performed administration functions including record keeping of stock and sales, entry of data into a software platform, and advertising of position openings. - Provided new employees with guidance and assistance on equipment queries and installation processes. - Liaised with suppliers to arrage orders, and with corporate and private clients for sales and installations. - Performed customer service duties and complaints handling, as well as assistance in the repair and installation of computer and telephone systems. - Assisted both local customers with Spanish enquiries as well as international customers with English enquiries. Show less Company Background: Libreria Marconi is an Argentinean supplier and provider of visual, telephone, and computer equipment services. The company serves both corporate clients through system installation, and domestic clients through their stores. Duties and Accomplishments: - Performed administration functions including record keeping of stock and sales, entry of data into a software platform, and advertising of position openings. - Provided new employees with… Show more Company Background: Libreria Marconi is an Argentinean supplier and provider of visual, telephone, and computer equipment services. The company serves both corporate clients through system installation, and domestic clients through their stores. Duties and Accomplishments: - Performed administration functions including record keeping of stock and sales, entry of data into a software platform, and advertising of position openings. - Provided new employees with guidance and assistance on equipment queries and installation processes. - Liaised with suppliers to arrage orders, and with corporate and private clients for sales and installations. - Performed customer service duties and complaints handling, as well as assistance in the repair and installation of computer and telephone systems. - Assisted both local customers with Spanish enquiries as well as international customers with English enquiries. Show less