Experience

World Education LLC

• United States
• E-Learning Providers
• 1 - 100 Employee

• Manager of Sales

  • Jan 2020 - Present



TMC Transportation

• United States
• Truck Transportation
• 700 & Above Employee

• Van/Flatbed Solutions

  • Jun 2019 - Jan 2020

  47 year old asset based logistics company providing world class flatbed, dry van, reefer, hot shot and specialized freight solutions to customers across the lower 48, Mexico and Canada. Focused on taking the uncertainty out of the daily life of transportation and logistics... and exchanging it for peace of mind. One load at a time.



Benbrook Police Dept

• United States
• Law Enforcement
• 1 - 100 Employee

• Communications Specialist

  • Jan 2019 - May 2019

  Handled inbound 911 and non-emergency calls. Connected callers in need with fire, police, and medical emergency services. Maintained logs of all calls and dispatched units. Entered call information and records into database. Monitored activity of emergency vehicles and on-duty personnel during shift. Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database. Performed a range of clerical and operational support activities. Entered individuals as wanted/missing or located.Entered property/articles/vehicles as stolen/wanted/located.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Customer Support Specialist

  • Sep 2016 - Jan 2019

  Handled inbound chat, LearnLive email, inbound phone calls, and user upload requests. Lead on-boarding and training for new temp agents.Created and consistently maintained the LearnLive team calendar.Created and distributed weekly LearnLive team schedules insuring adequate coverage for LearnLive queues.Created, shared, and consistently maintained a LearnLive training folder. Created and shared numerous LearnLive training and information documents.Responsible for handling any LearnLive escalations.



E-Mist Innovations, Inc.

• Director of Sales Operations

  • Jun 2014 - Aug 2016

  Managed support functions essential to sales force productivity. Co-developed initial go-to-market strategies within brand new market opportunity.Directed inbound and outbound lead delivery and processes.Established day-one processes and technologies for national and international selling teams.Proactively monitored and strived to maintain high levels of quality, accuracy, and process consistency across the sales organization. Organized, recruited, and lead a market development representative team.Monitored the efficient distribution and accuracy of sales reports and other intelligence essential to the sales organization and assured compliance with required standards for maintaining CRM data.Directed the launch and adoption of technology requirements for the sales department.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Inside Sales Manager

  • Aug 1994 - Feb 2014

  Managed Account Management team, Outbound call center, and Inbound call center. Continuously met or exceeded sales quotas and expectations of up to $3.5 million. Managed teams responsible for new business sales as well as maintaining current customer relationships and renewals. Served as champion representing the sales department for several projects, from planning to launch and support- (i.e. Unison business system, Siebel, QAS (Quality monitoring), Cisco phone system, SalesPro, Salesforce.com, CRIS reports, etc.)Built relationships, communicated openly, educated customers, managed customer needs and proactively worked with other departments to smoothly transition new customers



Dan Wise Chevrolet

• Business Manager

  • Mar 1992 - May 1994

  Negotiated financing with lenders for customers. Prepared all contracts and processing documentation for new and used vehicle purchases.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Aerospace ground equipment technician

  • Jun 1986 - Jan 1990

  Maintained support equipment for the KC-10Programmed the maintenance schedule for all powered and nonpowered AGE equipment into CAMS computerSupervisor of servicing sectionInspected equipment to ensure meeting USAF qualifications.