Senior Operations Manager

• Sep 2023 - Present

My mission is to deliver elevated customer experience and operational excellence across the Middle East, in all the Under Armour touch points. Empowering athletes to perform at their best. Balancing between commerciality and efficiency I am responsible of profitable business. Driving competence and engagement I am striving to create a great place to work for the many Teammates. My mission is to deliver elevated customer experience and operational excellence across the Middle East, in all the Under Armour touch points. Empowering athletes to perform at their best. Balancing between commerciality and efficiency I am responsible of profitable business. Driving competence and engagement I am striving to create a great place to work for the many Teammates.

Sales Manager IKEA Dubai

• Sep 2021 - Sep 2023

I am responsible for the commercial strategy of the entire store, balancing between profitability and volume. I contribute to the store yearly budget and P&L. I am engaged with a team of more than 120 talents from 48 countries, working on their development plan and wellbeing. With objective to flourish talents in the organization. Ambassador of IKEA value across the organization, working with Learning and development team to develop competence.

Customer fulfilment manager IKEA Jebel Ali Dubai

• Mar 2019 - Sep 2021

Responsible of the commercial build-Up of the Biggest IKEA store in the ME, coordinating the supply chain process. I was part of the creation of the Commercial brief and project implementation. I have been responsible to manage complex operations during pandemic leading the transformation of the store to customer fulfillment unit for E-commerce. Securing safety, efficiency and highest coworker engagement score was my priority. I actively develop my successor to be ready to take my roll and… Show more Responsible of the commercial build-Up of the Biggest IKEA store in the ME, coordinating the supply chain process. I was part of the creation of the Commercial brief and project implementation. I have been responsible to manage complex operations during pandemic leading the transformation of the store to customer fulfillment unit for E-commerce. Securing safety, efficiency and highest coworker engagement score was my priority. I actively develop my successor to be ready to take my roll and succeed.

Sales and Supply Manager IKEA Dubai

• May 2017 - Feb 2019

I am looking over the happiness of internal and external customers, by providing the best availability and stock accuracy at lowest possible cost, in one of the top 3 Ikea stores in the world. I am an active partner in the commercial team, giving feedback and input from and to the Supply Chain. My focus area as a logistics leader: - Stock accuracy, leading the inventory process considering all the touch points. - Forecast, giving constant feedback to the sales team… Show more I am looking over the happiness of internal and external customers, by providing the best availability and stock accuracy at lowest possible cost, in one of the top 3 Ikea stores in the world. I am an active partner in the commercial team, giving feedback and input from and to the Supply Chain. My focus area as a logistics leader: - Stock accuracy, leading the inventory process considering all the touch points. - Forecast, giving constant feedback to the sales team regarding trend and availability of the goods. - Ordering, as part of the Ikea supply chain I always keep into consideration the full process, from the supplier setup to the different freights options and the sales solution into the store. - Stock Quality, focus on the quality of the stock holding, reducing stock aging and overstock, in order to control the cost as per budget. My believe as a team leader, - Creating a Vision for a team of passionate people who are reporting directly to me and influencing all the stakeholders. - Developing talented people in an environment where diversity is predominant (+32 nationalities). I always give priority to coaching people and pretending the best from themselves. - In a role where performances are crucial, I use different leadership styles in order to get the best results as possible by creating a positive climate.

Goods Flow Manager IKEA Dubai

• Jun 2015 - Apr 2017

Drive all the goods flow team in collaboration with other commercial partners in making efficient and effective logistics processes to meet the needs of our customers, valuing and engaging every single person in the group, this is my first task.

Actor

• Aug 2015 - Aug 2015

My first experience as martial art actor in a big production, staring the hitman and villain against the hero, Jackie Chan. Amazing experience result of the hard and continues work in the martial art world. My first experience as martial art actor in a big production, staring the hitman and villain against the hero, Jackie Chan. Amazing experience result of the hard and continues work in the martial art world.

Goods Flow Manager

• Jun 2013 - May 2015

The Goods Flow Manager is responsible for coordinating and optimizing goods-flow operations in the store resulting in agreed goods availability for customers at the lowest possible cost to strengthen IKEA position as the best home furnishing store in the local market. Fulfill the customer promise concerning availability of goods for the customers by minimizing shortages at sales place Scope of the job: • Plan, organize and monitor store goods flow process from receiving to sales… Show more The Goods Flow Manager is responsible for coordinating and optimizing goods-flow operations in the store resulting in agreed goods availability for customers at the lowest possible cost to strengthen IKEA position as the best home furnishing store in the local market. Fulfill the customer promise concerning availability of goods for the customers by minimizing shortages at sales place Scope of the job: • Plan, organize and monitor store goods flow process from receiving to sales locations replenishment fulfilling the goal to be ready before store opening • Minimize waiting times at full-serve handout by optimal goods allocation and planning of resources • Contribute to the range management process by adhering efficient and smooth phase in & phase out procedures (space dimensioning, goods allocation) • Optimize the utilization of existing store logistics capacities (space, equipment, people) • Actively participate in creating the store business plan • Monitor and control development and execution of logistic/goods flow action plans • Lead by example and be the logistics goods flow expert in the store • Create an environment where the IKEA Culture is strong and where the diversity of our customers and co-workers is valued and embraced • Actively participate in securing the logistic competence of all co-workers in the store • Provide future leaders and specialists through active succession planning • Secure the motivation and maintain positive co-worker relations • Responsible for efficient development of replenishment and warehousing activities including use of common IT systems and techniques • Goodsflow Manager Trainee reports to In-store Logistics Manager and Country Competence and Development Manager.

Shopkeeper Market Hall and Self Service

• Sep 2012 - May 2013

Shop Keeper Market Hall

• May 2011 - Sep 2012

Trainer

• Oct 2001 - May 2011

Trainer and Shop Assistant Trainer and Shop Assistant