Sales Assistant

• Nov 2018 - Present

•Fabricating a strong relationship with every customer, in order to enhance their service experience.•Presenting NPS/ customer service reports to my team on a weekly basis.•Carrying out workplace procedures including: visual merchandising, meeting weekly budgets and KPIs and phone enquires.

Fujitsu Virtual Marketing Experience

• Feb 2021 - Feb 2021

Client Services Administrator and Marketing Co-operative Placement

• Nov 2019 - Feb 2021

Sales/ Marketing:- Gathering of market intelligence- Working cross-functionally with different teams to complete promotional tasks- Organising conferences and trade shows- Promoting the organisation’s services to potential opportunities-Coordinating a number of communication tasks such as edms and blog posts- Writing copy for website pages and promotional materialsCustomer Service/ Administration:- Providing technical support and instructional product… Sales/ Marketing:- Gathering of market intelligence- Working cross-functionally with different teams to complete promotional tasks- Organising conferences and trade shows- Promoting the organisation’s services to potential opportunities-Coordinating a number of communication tasks such as edms and blog posts- Writing copy for website pages and promotional materialsCustomer Service/ Administration:- Providing technical support and instructional product orientation to clients- Providing exceptional customer service to new, existing and prospective clients- Administrative duties such as telephone handling and email communication - Maintaining DLR’s CRM database- Participating in weekly meetings and planning sessions Show more Show less

Digital Marketing Consultancy Intern

• Jul 2019 - Sep 2019

Among the top 25% Digital Marketing students to provide consultancy to a small business at the Queen Victoria Market. RMIT and Small Business Mentoring Service (SBMS) acknowledge that my contribution added value for the client. During this consultancy period, I demonstrated strong problem- solving skills when implementing innovative digital marketing solutions.

Crew Trainer

• Feb 2015 - Oct 2018

•Completing weekly SOC reports on staff members, improving their service delivery and efficiency. •Training new and current staff in all sectors of the store, allowing them to progress in the workplace. • Contributing extensively towards major events such as McHappy day, CYT campaign and in-store competitions.•Establishing solid rapport with consumers and ensuring their needs and wants are constantly met.