Student Ambassador

• Jan 2020 - Present

Guest Relations Agent

• Apr 2021 - Nov 2021

Student

• Oct 2018 - Apr 2021

-School Ambassador with Swiss Education Group -Awarded as an Honor student -Awarded as Student of the Month - May 2019 and February 2020 -Promotion of the school during Open Houses -Organizer of Cultural night and other schools activities in collaboration with other students

F&B Service

• Jan 2019 - Mar 2019

-Fine dining service in One5 restaurant -Regular service in Gate85 restaurant -Special service during events (Graduation Ceremony, IRF welcome cocktail)

Trainee in F&B department

• Aug 2019 - Dec 2019

Training in the Food and Beverage Department, especially at the Bar des Bergues and Lounge. - Opening, setting up and preparing the big and small terrace areas and tea room according to Four Seasons standards - Preparing and managing a special Christmas eve restaurant opening alongside the Manager - Identifying regular guests and facilitating their needs and orders as they arrive without them asking - Providing customer service including directions in-house, in the city and making… Show more Training in the Food and Beverage Department, especially at the Bar des Bergues and Lounge. - Opening, setting up and preparing the big and small terrace areas and tea room according to Four Seasons standards - Preparing and managing a special Christmas eve restaurant opening alongside the Manager - Identifying regular guests and facilitating their needs and orders as they arrive without them asking - Providing customer service including directions in-house, in the city and making recommendations based on client’s requests - Personally, welcoming and escorting the guests through the set-up of the evening before handing them over to my colleague for their dinner reservations Show less Training in the Food and Beverage Department, especially at the Bar des Bergues and Lounge. - Opening, setting up and preparing the big and small terrace areas and tea room according to Four Seasons standards - Preparing and managing a special Christmas eve restaurant opening alongside the Manager - Identifying regular guests and facilitating their needs and orders as they arrive without them asking - Providing customer service including directions in-house, in the city and making… Show more Training in the Food and Beverage Department, especially at the Bar des Bergues and Lounge. - Opening, setting up and preparing the big and small terrace areas and tea room according to Four Seasons standards - Preparing and managing a special Christmas eve restaurant opening alongside the Manager - Identifying regular guests and facilitating their needs and orders as they arrive without them asking - Providing customer service including directions in-house, in the city and making recommendations based on client’s requests - Personally, welcoming and escorting the guests through the set-up of the evening before handing them over to my colleague for their dinner reservations Show less

Sales and marketing Manager Assistant

• May 2018 - Sep 2018

-Guest relations which includes answering costumer queries, assisting guests to tables and greeting guests -Assist F&B service team in peak hours by taking orders, serving meals and processing bills -Market research and Lead Generation: identify and cultivate potential customers for a business’ event or service -Organize events from sending invitations to dealing with in-house logistics -Guest relations which includes answering costumer queries, assisting guests to tables and greeting guests -Assist F&B service team in peak hours by taking orders, serving meals and processing bills -Market research and Lead Generation: identify and cultivate potential customers for a business’ event or service -Organize events from sending invitations to dealing with in-house logistics

Assistant of Local Social Worker - Internship

• Feb 2016 - Feb 2016

- Customer service and guest relation - assist clients with paperwork compilation and payment - Answer client questions, direct them to appropriate resources and book appointments - Daily use of specific administrative software 'Halley' to record information - Customer service and guest relation - assist clients with paperwork compilation and payment - Answer client questions, direct them to appropriate resources and book appointments - Daily use of specific administrative software 'Halley' to record information

Student Internship

• May 2015 - May 2015

- Plan and execute activities - Build relationships with people in need on a daily basis - Assist event managers to organize activities for elderly and disabled people - Plan and execute activities - Build relationships with people in need on a daily basis - Assist event managers to organize activities for elderly and disabled people