Experience

Brownells, Inc.

• United States
• Retail
• 100 - 200 Employee

• Customer Service Department

  • Jul 2022 - Present

  Canton Ticino, Svizzera



Herbalife Nutrition- Distributore Indipendente

• Wellness and Fitness Services
• 400 - 500 Employee

• Network Marketing

  • Oct 2020 - Nov 2022

  Worldwide - Agenda management - Online Customer Care - Continuing formation on Products and sale strategies - Contacts and personal dossier organization - Empathic communication and active listening - Problem solving



Studio Legale Gaggini & Partners

• Telephone Operator

  • Aug 2021 - Feb 2022

  Lugano, Canton Ticino, Svizzera - Handle mail (in and out) - Switchboard operations - Update clients data - Meetings Coordination - Customer Care - Reception



Associazione Melograno - Casa Anziani Fondazione Tusculum

• Administration Employee

  • Nov 2018 - Mar 2020

  Arogno, Canton Ticino, Svizzera In addition to usual reception, switchboard and back office duties, i helped the accountant and the HR Manager: - Handle mail (in and out) - Switchboard - Reception - Help the residents and their families - Support the Chef with menu prints and yearly handle the Public Tender for supplies - Illness and Injuries official announcements - Model Documents creation in Excel and Word, for leaflets, data organization, schedules, calendars and attendance - Management and… Show more In addition to usual reception, switchboard and back office duties, i helped the accountant and the HR Manager: - Handle mail (in and out) - Switchboard - Reception - Help the residents and their families - Support the Chef with menu prints and yearly handle the Public Tender for supplies - Illness and Injuries official announcements - Model Documents creation in Excel and Word, for leaflets, data organization, schedules, calendars and attendance - Management and organization of the Archives - support in little accounting operations Show less



Club School Migros

• Switzerland
• Professional Training and Coaching
• 300 - 400 Employee

• Administrative associate/ Sales advisor

  • Jan 2014 - Oct 2018

  Lugano e Mendrisio, Canton Ticino, Svizzera - classes and courses sales via phone of front desk - specialized customer advice - Trainers and educators support - Management and supervision of subscriptions and attendancies - Care of online subscription and requests - Handling complaints - Filing operations



Globus Travel Services S.A.

• administrative employee

  • Mar 2006 - Aug 2009

  Grancia, Canton Ticino, Svizzera - Internal and external communication mostly in english - Data analyses and processing - Statistical reports creation with graphs - Advanced Excel charts