Experience

RAW iGaming
• Malta
• Information Technology & Services
• 1 - 100 Employee
• Senior Account Manager

  • Oct 2022 - Present

Habanero Systems
• Malta
• Information Technology & Services
• 1 - 100 Employee
• Senior Account Manager

  • Oct 2020 - Oct 2022

ESA Gaming
• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Head of Business Development

  • Nov 2019 - Aug 2020

GANAPATI
• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Key Account Manager

  • Jan 2019 - Nov 2019


Play'n GO

• Sweden
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Regional Account Manager Italy

  • Sep 2016 - Oct 2018

  ▪Building relationships and long-term strategic cooperation with assigned customer accounts in regulated markets ▪Maintain and grow current accounts, analyse, monetize and report on the results ▪Handling prospective and existing clients ▪Present and promote the company’s products and services ▪Handling customers requests ▪Keep clients up to date with financial market conditions ▪Develop new channels including marketing plans for new products, managing the bonus budget for promotional campaigns ▪Liaise with marketing, content and development team to ensure constant benchmarking Show less



BetConstruct

• United Kingdom
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Casino Promotions Manager

  • Nov 2015 - Sep 2016

  ▪Managing Casino Promotions from concept to implementation and analysis of results ▪Customized Casino Marketing Campaigns for more than 200 partners delivered to Account Managers Team in order to attain the highest possible customer satisfaction ▪Customer acquisition and retention with the Marketing and CRM teams ▪Management of the entire Casino suite, cooperating with the graphics and development teams to ensure functionality and customer experience improvements ▪Identifying new game suppliers and establishing the route to market for their contents ▪Competitor analysis and monitoring ▪Cooperating with CTO with regards to development of new platforms ▪Handling 3rd Party Providers on a daily basis Show less



EnetSport

• Health, Wellness & Fitness

• Casino Manager

  • Jan 2013 - Sep 2015

  ▪ Management of the entire Casino product (RNG and Live Casino) ▪ Customized Casino Marketing Campaigns and analysis results for 15 different partners via internal CMS ▪ Constant monitoring of iGaming Industry ▪ Daily analysis and gaming reports of players' activity ▪ Analysis the performance of casino and gaming products through report on a monthly basis ▪ Direct contact with suppliers on a daily basis in order to look for any kind of product improvement ▪ Manage the bonus spend budget for promotions, advertising and any kind of campaigns Show less



GVC Group

• India
• Real Estate
• 1 - 100 Employee

• Customer Service Administrator

  • Nov 2011 - Nov 2012

  ▪ Respond to incoming customer communication via internal messaging system, emails and telephone calls both for .com and .it platforms ▪ Provide online technical customer support ▪ Process requests from affiliates and agents ▪ Activate sporting events on the websites and Insert sporting results ▪ Respond to Poker and Casino queries ▪ Check Credit Card transactions and Bank Transfers ▪ Handle and maintain good relations with customers, affiliates and agents ▪ Constantly collaborating with the Fraud and Payment Department on a daily basis, checking banking procedures for deposits, withdrawals and credit cards ▪ Preventing and detecting fraudulent behaviour ▪ Checking credit card transactions through APCO processor ▪ Deepening of knowledge of RNG software related to integrated providers Show less



Helponline Services Ltd

• United Kingdom

• CS Rep

  • 2010 - 2011

  ▪ Customer Support (Telephone, Chat, Email) ▪ Managing player Accounts ▪ Detecting and Preventing Fraud ▪ Responding to Casino queries ▪ Provide online technical customer support ▪ Checking Credit Card Transactions ▪ Customer Support (Telephone, Chat, Email) ▪ Managing player Accounts ▪ Detecting and Preventing Fraud ▪ Responding to Casino queries ▪ Provide online technical customer support ▪ Checking Credit Card Transactions



Portomaso Casino

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Casino Dealer/Inspector

  • 2009 - 2010

  Dealing/Inspecting American Roulette, BlackJack, Texas Hold'em Poker, Three Card Poker, Caribbean Stud Poker, Punto Banco, Ultimate Texas Hold' em Dealing/Inspecting American Roulette, BlackJack, Texas Hold'em Poker, Three Card Poker, Caribbean Stud Poker, Punto Banco, Ultimate Texas Hold' em