Experience

Stone Mason & Artist Pty Ltd

• Australia
• Building Materials
• 1 - 100 Employee

• National Sales Manager

  • Jul 2015 - Present



Volkswagen Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftersales Manager

  • Dec 2008 - Oct 2014

  Assistant Manager Eschini Auto Srl Concessionario Volkswagen 15/12/2008 to 31/09/2014 Key duties and achievements: I was promoted to assistant manager after holding top performer for sales and generating 250,000 euro within my first 6 months in the business. I was in charge of a team of 9 in terms of; training, performance reviews and the daily operations. My main role was to maximise sales opportunities in the service and maintenance department. Whilst in charge of this department I increased the advantage transaction spend per customer by 23% from 2008 to 2014. I was in charge of purchasing on average of 1.4 million in stock annually and negotiating the best products and the cost price with our suppliers by business convention's to gain greater bargaining power. I passed every customer mystery shopping audits and on average of 96% for product knowledge and accuracy. Our store achieved the top 20% in Italy for the 5 years I worked there. I managed the marketing activities including; customer loyalty schemes, creating promotional marketing material and sending marketing based on strategic demographics. It was essential that I kept accurate daily sales and business expense records and monthly sales and marketing plans to drive the business forward. Customer complaint management and quarterly meetings with the general manager to improve systems and the quality of the service. Responsible for vehicles guarantees, claims and protection for vehicle recall actions and maintenance programs and competent in these area I had to sit a monthly exam with representative of Volkswagen group Italy Show less



Mercedes-Benz Italia

• Italy
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Customer Service Manager

  • Mar 2005 - Apr 2007

  Customer Service Manager Autovega Mercedes Benz 02/2005 to 03/2007 Key duties and achievements: Account manager for approx. 1,200 customer per annum Always within the top 5 performing sales agent sales and generating 250,000 euro each year Technical service consultant and customer complaint management Responsible for guarantees for our mechanical vehicles and body cars. Customer Service Manager Autovega Mercedes Benz 02/2005 to 03/2007 Key duties and achievements: Account manager for approx. 1,200 customer per annum Always within the top 5 performing sales agent sales and generating 250,000 euro each year Technical service consultant and customer complaint management Responsible for guarantees for our mechanical vehicles and body cars.