Administrative Assistant

• May 2022 - Present

Prepare notices as needed Address tenants inquiries with courtesy and professionalism Answer phone calls with courtesy, take messages or carry out functions if possible Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager Obtain mail and distribute accordingly Obtain reports from Concierge Desk, highlight anything that requires the Property Manager's attention Obtain all completed forms for filing, stamped received (i.e. Owner Information Form, Form 5, Tenant Information Form) and send by fax or Email to Accounts Receivable Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager Date stamp invoices and cheques when they are received Enter cheques in the income intake report Yard system Book amenities and collect money as per policy Book elevators for deliveries and moves Answer owner's inquiries and requests Provide Status Certificates Request forms to owners Updating Building Information Sheets as needed Show less

Business Analyst

• Jan 2022 - Aug 2022

• Analyzing submitted documents against application criteria to ensure program eligibility and accurate disbursement of funds • Conducting secondary research to support application assessments • Consulting with and providing support to colleagues in assessing applications • Coordinating with team members and program managers in daily team meetings to facilitate program processes • Analyzing submitted documents against application criteria to ensure program eligibility and accurate disbursement of funds • Conducting secondary research to support application assessments • Consulting with and providing support to colleagues in assessing applications • Coordinating with team members and program managers in daily team meetings to facilitate program processes

Customer Service Representative

• Oct 2021 - Aug 2022

Help the customer with day-to-day banking Give informativo related to the customer account with excellent experience in banking. Receive and process customer orders Develop solutions to customer needs/opportunities Build and sustain long-term customer partnerships Display effective communication and interpersonal skills Collaborate effectively with team members Resolve problems and non-conformances quickly Other duties as required Help the customer with day-to-day banking Give informativo related to the customer account with excellent experience in banking. Receive and process customer orders Develop solutions to customer needs/opportunities Build and sustain long-term customer partnerships Display effective communication and interpersonal skills Collaborate effectively with team members Resolve problems and non-conformances quickly Other duties as required

Student

• Jan 2020 - Aug 2022

Education Consultant

• Nov 2019 - Jan 2022

•Approaching potential students and develop a client base •Preparing application process forms to International students including and are not limited to high schools, colleges, and universities •Using available electronic resources and complete application packages to prospect to new clients. •Actively marketing our products and services •Assisting all applicant to fill out forms and collect required documentation •Active client management, including notifying clients of upcoming extensions, changes in process or procedures Show less

Administrative Assistant

• 2020 - Oct 2021

Administration support for the VP, Finance and Business Admin and other Directors as required, including; correspondence, messages, expense reports, coordinate travel arrangements, registration for events/conferences/trade shows; arrange and book meetings, appointments, and off site meetings Work closely with the Business Development team to pull together proposals in response to RFP’s Develop and maintain an electronic filing system for the VP, Finance and Business Admin as well as for the other Sr. Management members as required Manage all phones (both office and cellular) for the company to ensure the phones are there when requested, that we have the correct plan for each individual and that costs are minimized. Includes arranging upgrades and repairs Review and process specific invoices and expense reports for VP and Directors Show less

Junior Building Administrative Assistant

• Jan 2014 - Oct 2021

•Providing accounting and clerical assistance. •Process daily checks on all area and generate periodic reports describing errors and entries. •Coordinate weekly and monthly resident events and administrative meetings to perform internal and external requests. •Communicate with contractors, residents and co-workers to assist an effective service. •Distribute and rearrange mail, data entry book and memos. •Research and collect invoices from several suppliers and forward budget report to property manager. •Perform maintenance tasks. Show less

Administrative Assistant

• Jan 2012 - Nov 2014

•Process daily checks on all area and generate periodic reports describing errors and entries. •Coordinate weekly and monthly resident events and administrative meetings to perform internal and external requests. •Communicate with contractors, residents and co-workers to assist an effective service. •Distribute and rearrange mail, data entry book and memos. •Research and collect invoices from several suppliers and forward budget report to property manager. •Perform maintenance tasks. Show less

Customer Service Manager

• Jan 2011 - Sep 2013

•Supervised a team of 30 people in a call center in order to resolve issues between multiple bank departments. •Ensure that our daily, weekly and monthly Service Levels are being met •Handle customer escalations and handle attendance tracking •Assist in taking contacts when needed •Daily reporting as required and provides regular monitoring and appropriate feedback to the staff. •Supervised a team of 30 people in a call center in order to resolve issues between multiple bank departments. •Ensure that our daily, weekly and monthly Service Levels are being met •Handle customer escalations and handle attendance tracking •Assist in taking contacts when needed •Daily reporting as required and provides regular monitoring and appropriate feedback to the staff.