Experience

Worldline Switzerland

• Switzerland
• Financial Services
• 300 - 400 Employee

• Premium Customer Service Specialist - GSV

  • May 2022 - Present

  Set-up and maintenance of new and existing customers in our systemsMaintain customer data and bank data information (KYC/AML documents)Providing telephone and email support for key international customers including financial queries, answering product questions and providing answers to basic technical questionsIndependent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirementsCoordinate terminal hardware deliveries & issue invoicesUpdating systems to reflect contract changes, including activating new services and changes to the customer statusActive support operational implementation of new products and servicesActive participation and cooperation in projectsActive assistance in all areas of the teamResolution and follow-up on customer issues escalating to technical support teams as appropriateParticipation in meetings

• Customer Delivery Management Agent GSV

  • Jan 2022 - May 2022

  Betreuen von globalen Premium Key Account Kunden im Bereich bargeldlose Zahlungsmöglichkeiten wie Kartenterminals und e-Commerce (PSP). Eröffnen und verwalten von Kundenverträgen sowie die Unterstützung der Key Account Manager.



Sunrise GmbH

• Switzerland
• Telecommunications
• 700 & Above Employee

• Advanced Customer Service Advisor Retention

  • Jun 2021 - Dec 2021



UPC Schweiz GmbH

• Telecommunications
• 500 - 600 Employee

• Advisor Base Management

  • Nov 2019 - May 2021

• Technischer Support-Mitarbeiter

  • Apr 2019 - Oct 2019



Innocard AG

• Sachbearbeiter

  • Aug 2018 - Mar 2019

  Technischer Support Kartenterminals sowie Aufbereitung und Wartung. 2nd Level Support. Technischer Support Kartenterminals sowie Aufbereitung und Wartung. 2nd Level Support.



Lidl Switzerland

• Switzerland
• Retail
• 700 & Above Employee

• Sachbearbeiter Kundendienst

  • Mar 2016 - Jul 2018



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Sachbearbeiter Kundenservice

  • Nov 2015 - Feb 2016

  Temporär für Lidl Schweiz AG Temporär für Lidl Schweiz AG



Sunrise Communications AG

• Switzerland
• Telecommunications
• 700 & Above Employee

• Customer Consultant

  • Feb 2015 - Oct 2015



Ricoh Switzerland

• Switzerland
• IT Services and IT Consulting
• 100 - 200 Employee

• Servicedesk-Mitarbeiter

  • Jan 2014 - Jan 2015



Avocis

• Switzerland
• 1 - 100 Employee

• Call Center Agent (Swisscom Technical Support)

  • Aug 2013 - Dec 2013



ISS Schweiz AG

• Switzerland
• Facilities Services
• 700 & Above Employee

• Lernender Kaufmann EFZ

  • Aug 2010 - Jul 2013