Experience

SPS - Soluzioni Prodotti Sistemi srl

• Italy
• IT Services and IT Consulting
• 100 - 200 Employee

• Front End developer

  • Jan 2022 - Present

  •Project's Goals: Development of graphic service functionality for integrated logistics for centralised management of warehouse and transport activities. •Project's Goals: Development of functionalities for a business ecommerce with the aim of facilitating foreign trade by following companies through all stages of the sales process (product information, costs, delivery terms, financial guarantees, feedback) •Project's Goals: Graphic interface development of a portal for authentication to online services of public company. •Position held: Front End Developer with the task to implement Single Page Application features and fixes functionalities : 1. HTML 5 (HyperText Markup Language) 2. SCSS (Pre processor SASS) 3. JavaScript ES6 and Typescript 4.1.2/4.5.5 4. Bootstrap 4.5.0 5. Angular Material •Project Architecture : Framework: Angular CLI Version 11.1.2/13.2.5/15 Runtime system: Node: 16.13.1 IDE: Visual studio code Subversion client: Git hub + git bash + Git Lab Show less



Neatec S.p.A.

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Front end developer

  • Jul 2021 - Dec 2021

  •Project's Goals:Handle Accessibility compliance AA level W3C guide lines for ENEL software manager for bookings Rooms / desks available.•Position held:Front End Developer with the task to implement SPA functionalities and accessibility:1. HTML 5 (HyperText Markup Language)2. SCSS (Pre processor SASS)3. JavaScript ES6 and Typescript4. Bootstrap 4.6.0•Project Architecture :Framework: Angular CLI Version 12.1.1Runtime system: Node: 14.17.6IDE: Visual studio codeSubversion client: Git hub Show less

• Front End SW Developer

  • Sep 2020 - Nov 2021

  •Project's Goals:Management software for Research projects.•Position held:Front End Developer with the task of developing web application interface and macro functionalities through the languages:1. HTML 5(HyperText Markup Language)2.CSS 3(Cascading Style Sheets)3.JavaScript and libraries (Jquery,AJAX)4.Bootstrap 4 Front end framework5.Datatables Jquery •Project Architecture (BASIC KNOWLEDGE):Programming Languages:Java J2EE(JDK 1.8)Framework:Spring MVC 5.x,Spring Security 5.x,Application Server: RedHat JBoss EAP 7.1DBMS:SQL DeveloperIDE:Red Hat Developer StudioSubversion client: Git hub Show less

• Front-End SW Developer

  • Sep 2018 - Sep 2020

  •Project's Goals:Application Prototype,design and implementation of a portal for displaying data and graphic reports. Datas to show and graph represents market data, financial and monetary transactions.•Position held:Front End Developer with the task of developing web application interface through the languages: 1. HTML 5(HyperText Markup Language)2.CSS 3(Cascading Style Sheets)3.JavaScript and libraries (Jquery,AJAX)4.Bootstrap 4 Front end framework5.Google Chart Libraries •Project Architecture (BASIC KNOWLEDGE):Programming Languages:Java J2EE(JDK 1.8)Framework:Spring MVC 5.x,Spring Security 5.x, Spring JDBC 5.xApplication Server:RedHat JBoss EAP 7.1DBMS:SQL DeveloperIDE:Red Hat Developer StudioSubversion client: Serena Dimension Show less

• SW developer

  • Jan 2018 - Sep 2018

  Activity details:Maintanance and development Tasks for Statistic MAVEN Application•Techonologies:Programming Languages:Java J2EE(JDK 1.6)Framework:Spring 4.3.11.RELEASEApplication Server:WebSphere IBMFront-End:Jscript ,JQuery,Ajax,HTML 5 ,CSS3DBMS:SQL DeveloperIDE:Eclipse RAD IBMSubversion client: Serena Dimension

• SW developer

  • Nov 2017 - Dec 2017

  Activity details:Maintanance and development Tasks for E-Fleet management System (Enel Company)•Techonologies:Programming Languages:Java J2EE(JDK 1.7)Application Server:Jboss WildflyFront-End:Jscript ,HTML 5 ,CSS3DBMS:Toad for OraclePersistence data tech:JDBCIDE:Eclipse IDE OxygenSubversion client: TortoiseSVN



Together Price

• Italy
• Software Development
• 1 - 100 Employee

• Angular 4 stagiaire

  • Nov 2017 - Nov 2017



Gruppo Intent

• Italy
• Information Technology & Services
• 1 - 100 Employee

• Java JEE Developer jr

  • Jul 2017 - Jul 2017

  Activity details: Maintanance and development web app for recruiting candidate through test on line. •Techonologies: Programming Languages:Java J2EE(JDK 1.8) Aplication Server:Apache Tomcat 8.5 Front-End:Jscript ,HTML 5 ,CSS3 Back-end framework Enterprise:Spring pattern MVC DBMS:MySql RDBMS: MySql Workbench GUI Persistence data tech:JDBC IDE:Eclipse IDE Oxygen Activity details: Maintanance and development web app for recruiting candidate through test on line. •Techonologies: Programming Languages:Java J2EE(JDK 1.8) Aplication Server:Apache Tomcat 8.5 Front-End:Jscript ,HTML 5 ,CSS3 Back-end framework Enterprise:Spring pattern MVC DBMS:MySql RDBMS: MySql Workbench GUI Persistence data tech:JDBC IDE:Eclipse IDE Oxygen



Serfin 97 S.r.l.

• Italy
• Financial Services
• 100 - 200 Employee

• Customer Service Specialist

  • Feb 2015 - Sep 2016

  Responsible of the customer assistance process for Corporates: billing and claim handling Activity detail: - Managing inbound calls providing debt position details for Corporate - Claim handling and opening tickets (double billing,pre and post user voice\internet activation) - Managing back office Faxs or emails for residential customer Responsible of the customer assistance process for Corporates: billing and claim handling Activity detail: - Managing inbound calls providing debt position details for Corporate - Claim handling and opening tickets (double billing,pre and post user voice\internet activation) - Managing back office Faxs or emails for residential customer



Assist Digital

• Italy
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2014 - Nov 2014

  Activity detail: - Managing Outbounds calls for promotion and / or sale of channels / TV programs for SKY italia - Providing assistance for collecting decoder devices - Soft debt collection Activity detail: - Managing Outbounds calls for promotion and / or sale of channels / TV programs for SKY italia - Providing assistance for collecting decoder devices - Soft debt collection



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Apple Care Advisor

  • Mar 2008 - Apr 2013

  2008 tier1 agent English language Activity detail: • Troubleshoot simple and complex technical issues with customers with a knowledgeable approach; • Wow customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to the conclusion • Provide basic to moderately complex support to the customers on products, system, peripherals and software. • Provide complete and appropriate technical solutions for Macintosh and Windows customers via phone • Demonstrate a high level of customer service when helping a customer and if necessary, to escalate “new” issues to a more experienced agent; • Provide feedback on a daily basis to the team leader new emerging issues that have been discovered; • Adjust the customer care approach to all levels of customer experience; • Teach and educate customers on support options, and the steps being taken to resolve their issue. 2009/2010 tier2 agent Activity detail: • Taking over calls from t1 agents, that meet/own “hot” issues; • Analyse information and then drive them into solution; • Escalate to the engineering team “hot” issues that emerge on the devices; keep in touch with the engineer that owns the case in order to reach the solution. • Evaluate customer case and when possible provide appeasements; • Provide feedback on a daily basis to the team leader new emerging issues that have been discovered and on t1 agents(Tier1 case handling); • Communicate positively with team members, customers, and other partners since we represent the Brand. 2011- 2013 Tech Support Agent(Desktop,Notebook) Activity detail: Provide assistance for the following topics: • Apps and utilities • Network connections • Router Base station configuration • Finder and Dock usage • System Preferences • Print and scan • backup and preventing loss data Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Bar tender

  • Oct 2004 - Apr 2006

  During the time I spent in London for English courses, I worked as a Team Member in a Costa Coffee chain restaurant located near the Waterloo railway station. Thanks to the constant interaction with customers and colleagues, I was able to develop great communication skills and improve my understanding of the English language in a multicultural background. During the time I spent in London for English courses, I worked as a Team Member in a Costa Coffee chain restaurant located near the Waterloo railway station. Thanks to the constant interaction with customers and colleagues, I was able to develop great communication skills and improve my understanding of the English language in a multicultural background.



Infoware by Kross Srl - Rome

• Roma

• Commercial staff member

  • Oct 2002 - Dec 2003

  Retail sale of computers, hardware components, technical and professional assistance Commercial staff member with sales advice, technical and system assistance Retail sale of computers, hardware components, technical and professional assistance Commercial staff member with sales advice, technical and system assistance



Chorus

• Software Development
• 1 - 100 Employee

• programmer Jr

  • Oct 2001 - Apr 2002

  Management and technological consulting, traditional computer science, Business Consulting, Information Technology and Outsourcing services. Junior Programmer Performed activities: - Basic computer science introductory course, MainFrame, programming logics - Master check application design in the Cobol, Cics/Vs machine languages and SQL notions - Creation of the company’s 1st website version in Html and Javascript format (Templates) - Introductory course for object-oriented programming and Java programming language. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• crew

  • Dec 1999 - Feb 2001

  Crew Member in three different restaurants of the chain Crew Member in three different restaurants of the chain