Alessandro Mansueto

Backoffice Representative - Multilingual CX Experience at Buwelo BPO
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Contact Information
us****@****om
(386) 825-5501
Location
Lisbon, Lisbon, Portugal, PT
Languages
  • Portoghese Full professional proficiency
  • Francese Professional working proficiency
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency

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Credentials

  • Curso de língua Portuguesa (nível B2)
    Centro Novas Oportunidades da Escola Secundária Luís de Freitas Branco (Paço de Arcos)
    Jul, 2012
    - Oct, 2024
  • Convegno: Minori difficili. Linee d'intervento e prevenzione
    Caritas Diocesana di Catania
    Mar, 2011
    - Oct, 2024
  • Fotogiornalismo e inchiesta sociale
    Agorà_Scuola del Sociale (Roma)
    Jul, 2010
    - Oct, 2024
  • Percorso formativo: il colloquio di selezione
    COF Centro Orientamento e Formazione di Catania / Career Centre d'Ateneo
    Jun, 2008
    - Oct, 2024
  • Workshop: strumenti chiave per l'accesso al mondo del lavoro
    COF Centro Orientamento e Formazione di Catania / Career Centre d'Ateneo
    Jun, 2008
    - Oct, 2024
  • Attestato di collaborazione al Programma Gioventù Azione 2 - SVE (Tutor di volontari europei)
    Lunaria (Roma)
    Jul, 2007
    - Oct, 2024
  • Certificate of General English Programme (Upper-intermediate level)
    ENGLISH IN YORK LIMITED
    Apr, 2007
    - Oct, 2024
  • Web-television e videocomunicazione on demand
    Università degli Studi di Catania - MEDIALAB/Lingue
    Jul, 2006
    - Oct, 2024
  • Come si crea un sito Web
    Università degli Studi di Catania - MEDIALAB/Lingue
    Jun, 2006
    - Oct, 2024
  • Seconda Rassegna di Cori "E... canteremo ancora"
    Corale Polifonica "Laus et Honor" (Castelbuono)
    Jan, 2006
    - Oct, 2024
  • Corso teorico pratico di Fumetto
    Università degli Studi di Catania - MEDIALAB/Lingue
    Apr, 2005
    - Oct, 2024
  • L'agenzia di pubblicità: come è fatta e come fa
    Università degli Studi di Catania - MEDIALAB/Lingue
    Jul, 2004
    - Oct, 2024
  • Il Giornale on-line
    Università degli Studi di Catania - MEDIALAB/Lingue
    Mar, 2004
    - Oct, 2024
  • Atelier: Grafica e fotografia (21 ore)
    Università degli Studi di Catania - MEDIALAB/Lingue
    Feb, 2004
    - Oct, 2024
  • Stage di Lingua Francese presso 3° Giochi Mondiali Militari (125 ore)
    Military World Games - CTO Swimming and Diving (Catania)
    Dec, 2003
    - Oct, 2024
  • Corso di formazione in informatica
    Università degli Studi di Catania - MEDIALAB/Lingue
    Feb, 2002
    - Oct, 2024
  • DELF 1er degré - Attestation de réussite - A2, A3, A4
    Alliance Française (A.C.I.F.) Onlus de Catane
    Apr, 2001
    - Oct, 2024
  • YOUTH PASS for European Voluntary Service
    Youth in Action Programme
    Oct, 2011
    - Oct, 2024
  • Certificato di Lingua Francese (intermediate level) - 60 ore
    CLMA Centro Linguistico Multimediale d'Ateneo / Università degli Studi di Catania
    Jun, 2007
    - Oct, 2024
  • Corso di Lingua Inglese (pre-intermediate level) - 60 ore
    CLMA Centro Linguistico Multimediale d'Ateneo / Università degli Studi di Catania
    May, 2007
    - Oct, 2024
  • Attestato di partecipazione per attività di educatore/animatore per bambini dai 3 agli 8 anni
    Associazione Elios di Nicosia
    Jun, 2006
    - Oct, 2024
  • Corso per Alfabetizzazione informatica - Modulo professionalizzante integrato con la scuola secondaria superiore extra-curriculare (60 ore)
    O.D.A. / Liceo Scientifico Statale "E. Majorana" di Nicosia
    Nov, 2000
    - Oct, 2024

Experience

  • Buwelo Corporate
    • United States
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Backoffice Representative - Multilingual CX Experience
      • Feb 2022 - Present

      Buwelo is a US-based customer care company helping organizations create a better "Customer Experience" Buwelo is a US-based customer care company helping organizations create a better "Customer Experience"

  • Freelancer
    • World
    • Illustrator & Fumettista
      • 1992 - Present

      I have been drawing since I was a child. I realize illustrations, comics (manga style) and artistic interventions of various types. I have been drawing since I was a child. I realize illustrations, comics (manga style) and artistic interventions of various types.

  • HCLTech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • L2 Business Line - Backoffice Coordinator
      • Dec 2019 - Dec 2021

      ▪ Manage incoming client contacts and escalations in order to prioritize their needs and provide solutions to problems ▪ Supporting the SLA management ▪ Ensure Resolution of tickets with an emphasis of reducing recurring tickets through problem management and root cause analysis leading to higher customer satisfaction ▪ Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams. ▪ Process both client-generated and internally generated service request tickets, within specified delivery times ▪ Administrative support to certify client details and alter any incorrect information within stakeholder’s client database Show less

  • EUROYOUTH Portugal
    • Portugal
    • Education Management
    • 1 - 100 Employee
    • Responsible and Coordinator of Mobility Programs
      • Dec 2017 - May 2018

      ▪ Coordinator of Mobility Programs, supporting participants and promoters of Erasmus+ ▪ Training programs, personal and professional development for foreign participants coming to Portugal ▪ Logistics associated with the stay in Portugal, placement of participants in quality internships ▪ Monitoring of the whole process, giving the necessary personal support and professional guidance, for the recognition and certification of acquired competences and skills ▪ Coordinator of Mobility Programs, supporting participants and promoters of Erasmus+ ▪ Training programs, personal and professional development for foreign participants coming to Portugal ▪ Logistics associated with the stay in Portugal, placement of participants in quality internships ▪ Monitoring of the whole process, giving the necessary personal support and professional guidance, for the recognition and certification of acquired competences and skills

  • RTS Atlantic – Realtime Travel Solution
    • Lisbon Area, Portogallo
    • Tourist Operation Agent
      • May 2015 - May 2017

      ▪ Supervisor Italian Market ▪ Support for other Markets (Europe, Middle East and Latin America) ▪ Contact with suppliers and travel agencies (emails, phone calls, skype) ▪ Daily operations at the level of hotel reservations, changes, cancellations ▪ Sending special requests and important notices ▪ Supervisor Italian Market ▪ Support for other Markets (Europe, Middle East and Latin America) ▪ Contact with suppliers and travel agencies (emails, phone calls, skype) ▪ Daily operations at the level of hotel reservations, changes, cancellations ▪ Sending special requests and important notices

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call Center Agent
      • Jan 2014 - Nov 2014

      ▪ Inbound/Outbound calls ▪ Educational Tutor ▪ Retention department operator ▪ Collection department operator ▪ Technical assistance ▪ Inbound/Outbound calls ▪ Educational Tutor ▪ Retention department operator ▪ Collection department operator ▪ Technical assistance

  • GNResearch
    • Roma, Italia
    • Call Center Agent
      • Nov 2012 - Oct 2013

      ▪ Outsourced customer contact ▪ Market research ▪ Outsourced customer contact ▪ Market research

  • ProAtlântico - Associação Juvenil
    • Non-profit Organizations
    • 1 - 100 Employee
    • Volunteer Staff - European Voluntary Service
      • Oct 2011 - Sep 2012

      ▪ Animator and Educator of children (1-12 years old) at the "Casa da Encosta" ▪ Event organizer ▪ Animator and Educator of children (1-12 years old) at the "Casa da Encosta" ▪ Event organizer

  • Acli - Associazioni cristiane lavoratori italiani
    • Italy
    • Non-profit Organization Management
    • 500 - 600 Employee
    • Project Coordinator - National Civil Service
      • Feb 2008 - Feb 2009

      ▪ Receptionist at the information desk ▪ Responsible for public relations ▪ Youth project coordinator ▪ Child animator ▪ Receptionist at the information desk ▪ Responsible for public relations ▪ Youth project coordinator ▪ Child animator

  • Lunaria
    • Catania, Italia
    • Tutor - Youth Action 2 Program (EVS)
      • Aug 2006 - Jul 2007

      ▪ Tutor for foreign volunteers coming in Sicily (Italy) ▪ Support for logistics problems, intercultural mediator and city guide ▪ Tutor for foreign volunteers coming in Sicily (Italy) ▪ Support for logistics problems, intercultural mediator and city guide

Education

  • Sapienza Università di Roma
    Laurea Magistrale LM in Scienze politiche, Comunicazione e Sociologia, Comunicazione e pubblicità per pubbliche amministrazioni e non profit
    2009 - 2013
  • Universidade Católica Portuguesa
    Erasmus exchange program, Comunicação/ Serviço social
    2010 - 2011
  • Università di Catania
    Laurea Triennale in Lingue e Letterature Straniere, Scienze per la Comunicazione Internazionale
    2001 - 2009

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