Alessandro Berto
IT Senior Specialist at GRUPPO TRADE srl- Claim this Profile
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Inglese -
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Bio
Gabriele Massari
Alessandro is a hard working, proactive and tireless professional in the IT field. In the year we have worked side-by-side, he proved, over and over, the skill to work both indipendently and in a team, as well as a problem-solver attitude in dealing with any kind of situations. He has the capacity of decision-making without trespassing the boundaries of his charge and would make a great addition to your team should you consider it, as I highly recommend.
Massimiliano Rizzi
Alessandro is a great person, it was a great colleague, is an excellent technician with solid skills in the IT industry, we have worked for years together in great harmony.
Gabriele Massari
Alessandro is a hard working, proactive and tireless professional in the IT field. In the year we have worked side-by-side, he proved, over and over, the skill to work both indipendently and in a team, as well as a problem-solver attitude in dealing with any kind of situations. He has the capacity of decision-making without trespassing the boundaries of his charge and would make a great addition to your team should you consider it, as I highly recommend.
Massimiliano Rizzi
Alessandro is a great person, it was a great colleague, is an excellent technician with solid skills in the IT industry, we have worked for years together in great harmony.
Gabriele Massari
Alessandro is a hard working, proactive and tireless professional in the IT field. In the year we have worked side-by-side, he proved, over and over, the skill to work both indipendently and in a team, as well as a problem-solver attitude in dealing with any kind of situations. He has the capacity of decision-making without trespassing the boundaries of his charge and would make a great addition to your team should you consider it, as I highly recommend.
Massimiliano Rizzi
Alessandro is a great person, it was a great colleague, is an excellent technician with solid skills in the IT industry, we have worked for years together in great harmony.
Gabriele Massari
Alessandro is a hard working, proactive and tireless professional in the IT field. In the year we have worked side-by-side, he proved, over and over, the skill to work both indipendently and in a team, as well as a problem-solver attitude in dealing with any kind of situations. He has the capacity of decision-making without trespassing the boundaries of his charge and would make a great addition to your team should you consider it, as I highly recommend.
Massimiliano Rizzi
Alessandro is a great person, it was a great colleague, is an excellent technician with solid skills in the IT industry, we have worked for years together in great harmony.
Credentials
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ITIL 4 Foundation Certificate in IT Service Management
PeopleCertDec, 2021- Nov, 2024
Experience
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GRUPPO TRADE srl
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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IT Senior Specialist
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Dec 2022 - Present
Gruppo Trade S.r.l. at Unichips Italia S.p.A.
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Service Desk Team Leader
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Sep 2019 - Present
Gruppo Trade S.r.l. at Università commerciale Luigi Bocconi- Startup and management of first level support remote service desk for Università Bocconi and SDA Bocconi (4700 users)- Management of second level support onsite help desk for Università Bocconi (4000 users)- Management of second level support onsite help desk for SDA Bocconi (700 users)- Startup and management of remote service desk dedicated to the support to professors and students for online exams (countless users)- Startup and management of onsite service desk dedicated to the support to professors and students for classroom exams (countless users)- Main contact for University's internal ICT office- Main contact for Service Delivery Manager, Sales Manager and HR Office regarding the Bocconi commission- Processing of technical documentation and service level reports- Second level onsite help desk technician for Università Bocconi (4000 users) Show less
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Kronos Tech
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Italy
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Information Technology & Services
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1 - 100 Employee
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IT Senior Specialist
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Feb 2019 - Aug 2019
Kronos Informatica S.r.l. at Sky Italia - Asset census and data collection regarding the project of mass migration of the client’s broadcast area devices to Windows 10 and Windows Server 2012 - Feasibility and costs analysis for the single minor areas which compose the broadcast area - Main contact for vendors of impacted services and mediator between vendors and client - Processing of technical documentation and reports regarding the project - As a secondary activity I stand as backup for colleagues dedicated to the Desktop Management service, another service provided from my company to the same client Show less
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Exprivia
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Italy
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IT Services and IT Consulting
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700 & Above Employee
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IT Specialist
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Jul 2017 - Jan 2019
Exprivia S.p.A. at Intesa Sanpaolo Group Services & Eurizon Capital SGR - 2° level support for Milan users (400 users) with special focus on managers and traders - Troubleshooting and problem solving on financial applications - Troubleshooting and maintenance of servers, computers and softwares - Management and maintenance of Disaster Recovery sites - Warehouse and suppliers management Exprivia S.p.A. at Intesa Sanpaolo Group Services & Eurizon Capital SGR - 2° level support for Milan users (400 users) with special focus on managers and traders - Troubleshooting and problem solving on financial applications - Troubleshooting and maintenance of servers, computers and softwares - Management and maintenance of Disaster Recovery sites - Warehouse and suppliers management
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ESIET S.p.A
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Italy
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Facilities Services
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1 - 100 Employee
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IT Specialist
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Jan 2015 - Jul 2017
Esiet S.p.A. at Credit Agricole Corporate & Investment Bank- Main contact for Paris global IT- 2° level support for Milan users (200 users) with special focus on VIP- Management and maintenance of Disaster Recovery sites- Active Directory, file/print server administration- Administration of Cisco VOIP, tradeboards systems and BlackBerry BES- Troubleshooting and maintenance of servers, computers and softwares- Warehouse and suppliers management
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IT Financial Helpdesk
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Jan 2012 - Jan 2015
Esiet S.p.A. at Intesa Sanpaolo Group Services- 1st level support for financial users (500 users) at Intesa Sanpaolo/Banca IMI/Eurizon Capital- Active Directory, BES and file servers administration- Troubleshooting on financial applications (Murex, Kondor+, Reuters, Bloomberg)- Citrix XenApp console administration- Backup/restore of network files
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IT Specialist
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Apr 2009 - Dec 2011
E-Networks at AXA-tech and Intesa Sanpaolo - AXA-tech o Project: Insurance SWs upgrade and advisory - Intesa Sanpaolo o 1st level support for financial users o Incident escalation to 2nd/3rd level E-Networks at AXA-tech and Intesa Sanpaolo - AXA-tech o Project: Insurance SWs upgrade and advisory - Intesa Sanpaolo o 1st level support for financial users o Incident escalation to 2nd/3rd level
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IT Specialist
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Mar 2008 - Jan 2009
Sitem Service at Banca MPS, Poste Italiane and ENI S.p.A. - Poste Italiane / Banca MPS o Setup and configuration of servers with GUI process o Help desk support - ENI S.p.A. o Project: Domains consolidation Users computer renewal, remote control, network administration Sitem Service at Banca MPS, Poste Italiane and ENI S.p.A. - Poste Italiane / Banca MPS o Setup and configuration of servers with GUI process o Help desk support - ENI S.p.A. o Project: Domains consolidation Users computer renewal, remote control, network administration
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Education
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I.T.I.S. Marie Curie Milano
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