Sea and Rail Freight Export Operator

• Apr 2023 - Present

Oceanfreight Bulk Ops/CS Specialist

• Jan 2023 - Apr 2023

Operation Support / Bulk Liquid Division

• May 2021 - Dec 2022

As a part of the Bulk Liquid Division, I deal on a daily basis with our clients and their requests, organizing both import and export shipments of Bulk Liquids, working alongside Truckers, Service Providers, Custom agents, Port Terminals, Shipping Lines and our offices in foreign countries. In addition to this, I also take care of the administrative side of the work, creating and invoicing bills to our customers. As a part of the Bulk Liquid Division, I deal on a daily basis with our clients and their requests, organizing both import and export shipments of Bulk Liquids, working alongside Truckers, Service Providers, Custom agents, Port Terminals, Shipping Lines and our offices in foreign countries. In addition to this, I also take care of the administrative side of the work, creating and invoicing bills to our customers.

Community manager

• Nov 2020 - May 2021

As a member of the Community Team I deal on a daily basis with our clients and their requests using a LiveChat, Mails, Zendesk and the Phone. I also handle shippings using Qaplà and the Call Centers and the Websites of the different couriers in order to ensure a swift delivery, adressing possible problems they might run into. In addition to this I also create reports on Excel/ Word using Data from our activities As a member of the Community Team I deal on a daily basis with our clients and their requests using a LiveChat, Mails, Zendesk and the Phone. I also handle shippings using Qaplà and the Call Centers and the Websites of the different couriers in order to ensure a swift delivery, adressing possible problems they might run into. In addition to this I also create reports on Excel/ Word using Data from our activities

Back Office Intern

• Nov 2019 - Feb 2020

ANDI Milano-Lodi-Monza e Brianza is the local branch for the Metropolitan City of Milan and the Provinces of Lodi, Monza and Brianza of ANDI- Associazione Nazionale Dentisti Italiani, an italian union of associated dentists. During my internship, I assisted the department in charge of organising cultural events for the associates and courses for aspirant dental assistants by carrying out a series of typical tasks of a back office employee. ANDI Milano-Lodi-Monza e Brianza is the local branch for the Metropolitan City of Milan and the Provinces of Lodi, Monza and Brianza of ANDI- Associazione Nazionale Dentisti Italiani, an italian union of associated dentists. During my internship, I assisted the department in charge of organising cultural events for the associates and courses for aspirant dental assistants by carrying out a series of typical tasks of a back office employee.