IT Manager

• Jul 2022 - Present

• Manage information technology and computer systems.• Plan, organize, control and evaluate IT and electronic data operations.• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Design, develop, implement and coordinate systems, policies and procedures.• Ensure security of data, network access and backup systems.• Act in alignment with user needs and system functionality to contribute to organizational policy.• Identify problematic areas and implement strategic solutions in time.• Audit systems and assess their outcomes.• Preserve assets, information security and control structures. • Handle annual budget and ensure cost effectiveness.

IT Assistant

• Feb 2022 - Jun 2022

Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact.Research resolution to issues, escalating within team as applicable.Inform users of progress with issues.Maintenance of user accounts on various systems, including AD and Exchange.Maintenance of the Firm’s hardware, i.e., mobile devices, laptops, PC’s, monitors, etc.Maintenance and management of VOIP infrastructure.Process management such as new joiners, leavers, mobile management, laptop loans, asset management, etc.Conference/Meeting room set up and AV support.Software problem resolution – legal and bespoke.Documentation – knowledge base input.Building and installing PCs and Laptops.Admin – inventory and stock take and register maintenance.Assistance with project work and implementation.Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations.

IT Technician

• Nov 2020 - Nov 2021

Regional Pricing & Sales Planning Executive

• Nov 2014 - Feb 2021

Data analysis support for Marketing, Pricing and Reservation Commercial support for Travel Agencies, Business Travel Centre and Networks (B to B) Prepared fares and templates ready for CAT 35/25 loading into GDS Provided internal support to the Sales and Marketing teams and enquiries from the trade Assisted the reservations team and leisure/corporate agents with fares and CAT35/25 related enquiries Negotiated net fares with Revenue Management in Hong Kong with the guidance of Sales Management Reported and analysed revenue and market share data Developed and actioned revenue and yield improvement plans according to the Sales and Marketing Action Plan Monitored competitor fare activity Produced and distributed all Regional (UK, Ireland, Spain, France, Italy, Germany, Switzerland, Israel, and Benelux) Published and Private fares Ensured fares had been distributed to all channels, Partners and IBE

Sales and Maketing Senior Manager

• Aug 2010 - Jun 2014

Management of Business Travel Sales (Trade, Consumer) CRM & Data Base Management (Sales Force) B2C and B2B Email Marketing Retention Marketing (Loyalty program) E-commerce and web marketing Creation of Sales & Marketing material (brochure, leaflets, sales material, trade fair material) Negotiation for Incentive contracts for Networks, Tour Operators and Agencies Creation and Organization of B2B Events & Road Shows (Casablanca, Marrakesh) Creation of Block Space contracts with biggest Italian Tour Operators Business Intelligence, Pricing and Statistics Market inquiries Incentive and Groups supervision Responsibility of Office Holding

Sales Manager

• Sep 2009 - Feb 2010

Bsp Supervision Pricing and Statistics Marketing and Web Marketing Market inquiries Commercial support for travel agencies Bsp Supervision Pricing and Statistics Marketing and Web Marketing Market inquiries Commercial support for travel agencies

Sales Assistant

• Sep 2006 - Sep 2009

Pricing and Statistics Corporate Accounts Marketing Market inquiries Commercial support for travel agencies Ticketing Individual or Group bookings Loading control and preparation of flights departing from Fiumicino Airport Pricing and Statistics Corporate Accounts Marketing Market inquiries Commercial support for travel agencies Ticketing Individual or Group bookings Loading control and preparation of flights departing from Fiumicino Airport

Ticketing and Reservations Agent

• Oct 2005 - Sep 2006

Ticketing Individual and Group bookings Loading control and preparation of flights departing from Fiumicino Airport Passengers clearing and service assistance Ticketing Individual and Group bookings Loading control and preparation of flights departing from Fiumicino Airport Passengers clearing and service assistance