Alessandro Gaglio

Copywriter Freelancer at We Work Remotely
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Contact Information
us****@****om
(386) 825-5501
Location
Minusio, Ticino, Switzerland, CH
Languages
  • Inglese Full professional proficiency
  • Italiano Native or bilingual proficiency
  • Francese Elementary proficiency
  • Tedesco Professional working proficiency
  • Spagnolo Full professional proficiency

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Credentials

  • Canva Essential Training
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Canva: Web and Digital Design Projects
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Fondamenti di content marketing
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Fondamenti di marketing
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Fondamenti di marketing sui social media
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Marketing Strategy: SEO Content Writing
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Marketing: copywriting per i social media
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Corso intensivo di SEO Semrush con Brian Dean
    Semrush
    Oct, 2023
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google

Experience

  • We Work Remotely
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Copywriter Freelancer
      • Jan 2022 - Present

      1. Creation of Engaging Content: Writing captivating, creative, and persuasive text for both online and offline publications, including websites, blogs, social media, advertisements, and promotional materials. 2. Effective Communication: Delivering clear and compelling messages while adapting to the target audience and adhering to company guidelines. 3. Research and Analysis: Conducting industry research, market trend analysis, and competitor assessments to create well-informed and competitive content. 4. Stylistic Adaptability: The ability to adjust writing style to various purposes, such as advertising, educational content, or corporate communications. 5. SEO Optimization: Developing search engine optimized (SEO) content to enhance online visibility and search engine ranking. 6. Creative Copywriting: Conceptualizing and developing creative ideas for advertising campaigns, slogans, and ad copy. 7. Creative Collaboration: Collaborating with the creative team, marketing department, and other company functions to develop effective communication strategies. 8. Meeting Deadlines: Strictly adhering to deadlines, ensuring the timely delivery of content. 9. Review and Editing: Carefully reviewing and editing one's own work and that of others to maintain content accuracy and consistency. 10. Upholding Quality Standards: Maintaining high-quality standards and consistency in corporate content across all communication channels. 11. Feedback and Improvement: Welcoming feedback and continuously making improvements to one's writing and creativity. 12. Innovative Creativity: Bringing creative and innovative ideas to the team to foster new opportunities and approaches in corporate communication. Show less

  • Camping Lago Maggiore
    • Tenero-Contra, Canton Ticino, Switzerland
    • Executive Front Office / Back Office
      • Jun 2022 - Present

      1. Exceptional Welcome and Customer Service: Ensure a professional and warm welcome to customers upon arrival, providing high-level customer service. 2. Efficient Check-In and Check-Out: Manage the check-in and check-out process efficiently, offering detailed information about the property's services and procedures. 3. Attentive Customer Assistance: Provide attentive and proactive assistance to customers during their stay, anticipating their needs, and offering recommendations for memorable local experiences. 4. Advanced Reservation Management: Precisely handle customer reservations, making changes as needed, and assigning rooms based on customer preferences. 5. Billing and Payment Processing: Manage customer billing and payment processing with precision and ease. 6. Innovative Marketing Strategies: Develop innovative marketing strategies to promote the company's services, creating offers and promotions that enhance the customer experience. 7. Effective Communication Management: Efficiently manage communications, including handling phone calls, responding to emails, and providing clear information to customers. 8. Quality Control of Trailers: Ensure that trailers are prepared with meticulous attention to detail, strictly adhering to cleaning and maintenance standards. 9. Professional Complaint Resolution: Address customer complaints professionally and promptly resolve issues, ensuring the highest customer satisfaction. 10. Administrative Management: Manage administrative tasks, including document keeping, deadline management, and data recording. 11. Quality Control of Administration: Verify the accuracy and quality of administrative documents and data, ensuring compliance with regulations and company standards. Show less

  • Coralito Marketing
    • Switzerland
    • Advertising Services
    • Digital Marketing
      • Dec 2021 - Present

      1. Creative Graphic Design: Create engaging graphics and images to accompany digital content, ensuring captivating design aligned with the company's visual identity. 2. Digital Photography: Capture and select high-quality photographs for use in digital marketing campaigns, ensuring visual consistency. 3. Responsive Design: Develop digital content optimized for mobile devices, ensuring an optimal user experience on smartphones and tablets. 4. Use of Design Tools: Utilize graphic design software such as Canva and Procreate to create visually appealing materials. 5. Infographic Creation: Develop informative and visually engaging infographics to communicate complex data clearly and accessibly. 6. Conversion of Visitors into Customers: Develop content and strategies to convert website and social media channel visitors into actual customers, maximizing the conversion rate. 7. Social Media Management: Manage company social media channels by creating engaging content, responding to users, and monitoring industry trends. 8. Engagement with Influencers: Collaborate with industry influencers to promote the company's products or services through strategic partnerships. 9. Creation of Engaging Content: Write captivating, creative, and persuasive text intended for online and offline publications, including websites, blogs, social media, advertisements, and promotional materials. 10. Digital Marketing Strategies: Develop innovative digital marketing strategies, including planning online advertising campaigns, managing social media postings, and creating targeted content. 11. Creative Copywriting: Conceptualize and develop creative concepts for advertising campaigns, slogans, and digital ad copy. Show less

  • Camping Molinazzo Agno
    • Agno,Canton Ticino, Switzerland
    • Executive Front Office
      • Mar 2021 - Aug 2021

      R1. Guest Reception and Welcome: Welcome guests with a warm smile and a courteous greeting upon their arrival. 2. Check-In and Check-Out: Efficiently manage the check-in and check-out process, providing clear information about the facility's services and rules. 3. Customer Assistance: Provide customer assistance during their stay, answering their questions and offering advice on local activities. 4. Reservation Management: Manage customer reservations, verifying availability, making reservation changes, and assigning rooms. 5. Billing and Payments: Process invoices and handle customer payments accurately and promptly. 6. Key Management: Provide and record room keys, ensuring guest security. 7. Telephone Handling: Manage incoming phone calls, directing calls to the appropriate departments or providing information to customers. 8. Room Quality Control: Ensure that rooms are prepared with care and cleanliness before the arrival of guests. 9. Complaint Handling: Address customer complaints professionally and resolve issues satisfactorily. 10. Promotion of Offers: Promote the company's services and offers to encourage upselling and enhance the guest experience. 11. Reporting and Data Recording: Accurately record customer information and generate reports related to Front Office activities. 12. Team Collaboration: Collaborate with other Front Office team members to ensure efficient workflow. 13. Emergency Management: Be prepared to handle emergency situations calmly and efficiently, providing assistance to customers if necessary. 14. Ongoing Training: Participate in training sessions to stay updated on company procedures and improve skills. Show less

  • divoora.ch
    • Switzerland
    • Freight and Package Transportation
    • 1 - 100 Employee
    • Customer Care Executive
      • Dec 2018 - Dec 2020

      1. Customer Request Management: 1.1. Respond promptly to customer requests and inquiries via phone, email, chat, or other communication channels. 1.2. Actively listen to customer concerns, understand their needs, and provide appropriate responses. 1.3. Resolve customer issues quickly and effectively, seeking practical and satisfactory solutions. 2. Assistance and Support: 2.1. Provide high-quality assistance and support, guiding customers through processes, procedures, and products. 2.2. Collaborate with internal departments to ensure customer requests are adequately and timely fulfilled. 3. Complaint Handling: 3.1. Manage customer complaints professionally, aiming to resolve issues and rebuild customer trust. 3.2. Document complaints and provide feedback to the team for process improvement. 4. Clear Communication: 4.1. Communicate clearly and effectively, ensuring customers fully understand the information and instructions provided. 4.2. Use courteous and professional language in all interactions with customers. 5. Customer Satisfaction Monitoring: 5.1. Collect feedback from customers to assess their satisfaction and identify areas for service improvement. 5.2. Collaborate with the team to develop and implement corrective actions to enhance customer satisfaction. 6. Special Request Management: Address special or personalized customer requests with care and precision, seeking solutions tailored to individual needs. 7. Reporting: Keep track of customer interactions and generate periodic reports on requests, response times, and customer service outcomes. Show less

  • Alhambra Instituto Internacional
    • Malaga, Spain
    • Back Office Assistant
      • Feb 2019 - Jul 2019

      1. Administrative Task Management: Manage daily administrative tasks, including document processing, deadline management, and record-keeping. 2. Operational Support: Provide support for company operations, working collaboratively with other departments to ensure smooth and efficient operations. 3. Communication Management: Manage internal and external communications, including handling phone calls, email management, and correspondence. 4. Storage and Organization: Manage document and data storage accurately and systematically, ensuring easy access when needed. 5. Data Processing: Process company data, including collecting, analyzing, and presenting key information. 6. Quality Control: Verify the accuracy and quality of processed documents and data, ensuring compliance with regulations and company standards. 7. Order and Supply Management: Manage supply and equipment orders, ensuring they are available for the operational team. 8. Technical Support: Provide basic technical support to resolve internal computer or technology issues. 9. Reporting and Analysis: Generate periodic reports on back-office activities and provide analysis to improve efficiency. 10. Interdepartmental Collaboration: Collaborate with other departments to ensure smooth flow of information and resources within the organization. 11. Policy and Regulatory Compliance: Ensure that all activities comply with company policies and current regulations. 12. Deadline Management: Monitor and adhere to back-office task deadlines, ensuring everything is handled in a timely manner. 13. Cost Control: Contribute to cost control through efficient resource and material management. Show less

  • Bershka
    • Spain
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Retail Specialist
      • Aug 2018 - Dec 2018

      1. Customer Welcome: Welcome customers with a smile and a friendly attitude at the store entrance. 2. Visual Merchandising: Contribute to window displays and product organization in an attractive manner to attract customers. 3. Product Knowledge: Familiarize yourself with product technical details such as materials, sizes, and colors to answer customer inquiries. 4. Customer Relationship Management (CRM): Maintain positive customer relationships by recording useful information for future interactions. 5. Event Promotion: Contribute to the planning and organization of events and special sales to attract customers. 6. Fashion Consultation: Assist customers in selecting clothing and accessories, offering fashion advice and style suggestions. 7. Fitting Assistance: Help customers during clothing fittings, adjusting measurements, and providing feedback on fit. 8. Stock Management: Maintain accurate inventory, reorder products, and ensure the store is well-stocked and organized. 9. Sales and Cross-Selling: Promote sales by suggesting product pairings and encouraging cross-selling of accessories and complementary clothing items. 10. Cash and Transactions: Process sales transactions, handle payments, and provide discounts or promotions when appropriate. 11. Return Handling: Assist customers with returns and exchanges, following company policies to ensure high-quality customer service. 12. Post-Sale Follow-Up: Conduct follow-up with customers after their purchase, seeking feedback and offering additional assistance. 13. Loyalty Program Promotion: Encourage customers to participate in loyalty programs, explaining the benefits and assisting them with registration. Show less

  • Saint George International School
    • London, UK
    • Receptionist Front Desk
      • Aug 2017 - Jan 2018

      1. Student Welcome: Welcome students and visitors, providing a friendly and welcoming environment. 2. Student Registration: Manage the student registration process, collecting documents, signatures, and necessary information. 3. Reservation Management: Accept bookings for language courses and special programs, assisting students in selecting the most suitable course for their needs. 4. Providing Information: Respond to student inquiries regarding programs, schedules, costs, and requirements, providing detailed information about the opportunities offered by the school. 5. Class Administration: Assist in classroom allocation and the provision of necessary resources for lessons, ensuring everything is ready for the start of classes. 6. Schedule Management: Coordinate class and teacher schedules, scheduling courses based on student needs. 7. Teacher Support: Provide administrative support to teachers, such as preparing teaching materials and managing records. 8. Phone and Email Response: Manage incoming phone calls and emails, providing informative responses and assistance when necessary. 9. Event Organization: Collaborate in the organization of special events, such as workshops, seminars, or cultural meetings, to enrich the student experience. 10. Educational Materials Management: Keep educational materials organized and distribute the necessary materials for courses. 11. Assistance to International Students: Provide support to students from foreign countries, assisting them with registration, accommodation, and logistical matters. 12. Course Promotion: Collaborate with the marketing team to promote courses and attract new students. Show less

  • Raimbow Sicurezza
    • Ticino, Switzerland
    • Night Auditor
      • Dec 2014 - Jun 2016

      1. Transaction Verification: Review and verify financial transactions, including payments and collections made during the day, to ensure accuracy and completeness. 2. Account Closure: Close the accounts of guests checking out during the night hours, including recording any additional charges. 3. Rate Verification: Verify the rates applied to guests based on reservations and agreed-upon arrangements. 4. Report Generation: Generate nightly reports summarizing the day's financial activities, including income and expenses. 5. Call Recording: Record incoming calls during the night hours, charging any fees to guests. 6. Security Check: Inspect hotel facilities, including hallways, elevators, and public areas, to ensure guest safety. 7. Guest Assistance: Provide assistance to arriving or departing guests during the night shift, including checking guests in and out. 8. Emergency Response: Be prepared to handle emergency situations, such as fire alarms or distress calls. 9. Discount Verification: Verify discounts and special rates applied to guests based on loyalty programs or corporate agreements. 10. Lights and Energy Control: Ensure that all unnecessary lights are turned off and electrical appliances are switched off to conserve energy. 11. Access Control: Monitor site access during the night hours, ensuring that only authorized individuals can enter. 12. Guest Safety: Ensure guest safety in common areas and parking lots, providing a constant presence. 13. Night Patrols: Conduct regular patrols of the entire property to detect suspicious activity or potential hazards. Show less

  • San Diego Experiences
    • United States
    • Events Services
    • Public Relationship
      • Jun 2015 - Aug 2015

      1. Public Relations: Build and maintain positive relationships with the media, customers, schools, and other local organizations to promote the company's visibility and reputation. 2. Event Planning and Presentations: Organize promotional events and presentations at schools, college campuses, and other student frequented locations to showcase the company's offerings. 3. External Communications: Manage external communication through press releases, articles, and announcements on social media, blogs, and newsletters. 4. Advertising and Marketing: Develop advertising and marketing strategies to promote activities and excursions, utilizing both online and offline channels. 5. Social Media Management: Maintain and update the company's social media profiles, creating engaging content and responding to customer comments and messages. 6. Promotional Material Creation: Develop promotional materials such as brochures, flyers, and videos to present excursions and activities in an appealing manner. 7. School Relationships: Establish relationships with local schools, universities, and student organizations to promote participation in activities. 8. Collaboration with Tour Guides: Collaborate with tour guides to ensure they are well-prepared and well-informed about excursions and activities. 9. Promotion Coordination: Create and manage promotions, discounts, and packages to encourage bookings and increase participation. 10. Review Management: Monitor and respond to online reviews, both positive and negative, to manage the company's online reputation. Show less

  • OBI Group Holding
    • Germany
    • Retail
    • 700 & Above Employee
    • Retail Specialist
      • Sep 2011 - May 2012

      1. Department Management: Oversee the entire do-it-yourself (DIY) products department, planning the layout of items, managing stock, and ensuring the department is well-organized. 2. Customer Assistance: Provide assistance and guidance to customers, helping them find the products and tools that suit their needs and answering their questions. 3. Promotion Planning: Collaborate with management to plan and implement promotions and discounts for department products to boost sales. 4. Orders and Replenishment: Place orders for new merchandise when necessary, monitor inventory, and ensure products are always available. 5. Quality Control: Inspect the quality of incoming products, handle returns or complaints, and ensure only high-quality items are available. 6. Inventory Management: Maintain accurate inventory of products, continually monitoring quantity and availability. 7. Sales Management: Monitor department sales, set sales goals, and develop strategies to achieve and surpass objectives. 8. Supplier Relations: Communicate with suppliers to negotiate prices, payment terms, and manage business relationships. 9. Market Evaluation: Keep in-depth knowledge of market trends and competitors to remain competitive. 10. Project Management: Coordinate special projects or department improvements, such as new installations or renovations. Show less

Education

  • SSAT Hotel- und Tourismusfachschule Bellinzona
    Licentiate degree, Gestione dei servizi di viaggio e turismo
    2016 - 2019
  • Alhambra Instituto Spanish School, Malaga, Spain
    Spanish course
    2018 - 2018
  • St George International School, London, UK
    English course, English course
    2017 - 2018
  • Alpadia Language School, Berlin, Germany
    German course
    2016 - 2016
  • Embassy English school, San Diego, ,California
    English course
    2015 - 2015
  • CPC Commercial School, Chiasso, Switzerland
    Impiegato federale del commercio al dettaglio
    2007 - 2010

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