Solution Delivery Manager

• Mar 2021 - Present

Loyalty & Incentives Project Coordinator

• May 2018 - Mar 2021

• Managed launch and provides ongoing maintenance of incentive portal website for Automotive OEM client, reaching over 730 Collision Centers nationwide • Arranges meetings and collaborates with cross-functional teams to develop and execute project plans, timelines, and budgets for Automotive OEM and Aftermarket clients, • Coordinates design, development, legal review, and processing of branded marketing materials for use at trade shows, conferences, dealerships, and independent repair facilities, promoting brand awareness in Automotive OEM and Aftermarket channels • Acts as liaison between incentive program customers, Program Headquarters, and clients, answering questions and escalations to increase website engagement and customer satisfaction • Plans and executes quarterly communications campaigns for incentive program members, reaching over 27,000 members per email • Experience using Microsoft Office Suite, Changepoint, Jira, Workday, and Rally.

Human Resources Intern

• Feb 2017 - May 2017

• Coordinated events for employees and families with attendance ranging from 50-100 guests, promoting team-building and providing different venues for staff to develop close partnerships • Delivered internal Human Resource messaging to ensure clear communication and coordination between management and employees • Shadowed Human Resources professionals, sitting in on bi-weekly departmental meetings, employee orientations, and company-wide meetings to understand main objectives and culture of NBCUniversal

Research Assistant

• Aug 2016 - May 2017

Directed Independent Researcher, Global and Sociocultural Studies Department, 2017 • Developed pilot study and interview protocol for research examining team dynamics in teambased learning classrooms in effort to increase passing rates in STEM courses • Conducted hour-long interviews with study participants and over ten hours of participant observation, collecting data to be analyzed for reoccurring themes and trends • Observed students using participant-observation approach, collecting 10 hours of participantobservation data to support interview data • Concluded research by preparing Executive Summary and final presentation to be used by Florida International University's Center for Student Retention and Graduation, providing information to increase passing and graduation rates within the university Research Assistant, STAND Community Program at Center for Children and Families, 2016-2017 • Conducted assessments on middle and high school students to test for attention deficits and executive functioning difficulties, placing students with specialized therapists • Advised adolescents and parents on necessary lifestyle changes required to meet student's academic and social needs • Interviewed parents and adolescents regarding daily behaviors, creating rapport between patient and Center for Children and Families • Participated in training sessions aimed at improving research methods using RedCap, Sharepoint, and SPSS, increasing accuracy of data collected