Experience

Centro Style S.p.A.

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• • Jan 2021 - Present

  Salesforce automation app for both Italian Sales Representatives and Country Managers• Business Users interviews to identify and collect Business Needs and map of all AS IS functionalities• Definition of project roadmap, preparing Gantt and reference presentation• Working with the provider in charge of project implementation and deployment• Supporting users during the User Acceptance Test and the IT PM for the integration among systems (ERP, DAM) • Providing training sessions for Key Users• Maintenance post go live, continuous improvement and optimizationProjects and results UX simplification, Integrated app (Oracle BI, Loyalty Program) New Facilities (customized dashboard, email integration, customer profiling) Show less

• • Jan 2019 - Dec 2020

  B2B e-commerce backend• Assessment interviews with vendors to identify a solution suitable with company needs• Coordination with all internal and external stakeholders to all project phases• Supporting with analysis and documentation the Business to the definition of a TO BE Model improving the customer UX and the automation of data uploading Projects and results Sales increase and e-commerce channel growth thanks to the new UX and the improvement of customer profiling  Automatic data uploadingLoyalty Program• Collaborating with team members to fulfill all mandatory activities (privacy consents, legal aspects, regulations) to ensure project delivery on time and according to the requirements• Working with IT Department and external providers for the Loyalty program integration within the order app and the e-commerce websiteProjects and results  Improvement of the customer retention and increasing customer satisfaction and company revenues Show less

• • Sep 2016 - Dec 2018

  Salesforce Lightning • Project governance (project status monitoring, working meetings, managing stakeholders communication and day-to-day activities, setting timeline and deadline)• Assignation and overseeing of the tasks of the team members while ensuring all are working toward established milestones• Identification of risks, threats, as well as opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate Projects and results  The adoption of Salesforce Lightning concerning the following processes: Lead Management, Activity Management, Campaign Management, Case Management led to a better knowledge of the Customer Base, allowing a more structured working modelDAM (Digital Asset Management System)• Supporting the Business in data collection and analysis and collaborating with the IT Department and an external provider for the implementation of a DAM (Digital Asset Management) system to store/manage/share Company data and digital assetsProjects and resultsCentralized and well-organized repositorySharing and distribution of the digital assets with Italian opticians and with the distributors abroad Customized GDPR tool • Working in collaboration with the Business and with a Corporate Compliance firm to identify all the activities necessary to be compliant with the regulation (UE) n. 2016/679. • Collaborating with the provider in charge of a repository system implementationProjects and results Collection and monitoring of privacy customer consents according to the new regulation Show less



BIP Consulting GmbH

• Switzerland
• Business Consulting and Services
• 1 - 100 Employee

• • Aug 2015 - Aug 2016

  Quality Assurance Operative Support at Edison S.p.A. • Working with team members and Business users, to define, on the basis of the Waterfall Model, a common methodology among all stakeholders, through the preparation of template, to be fulfilled by team members, in each process phase, to provide complete and maintained project documentation• Quality support to project team in all stages of software lifecycle projects by using the model defined• Compliance check with the corporate standard and guidelines Projects and results Implementation and sharing of a common methodology among all stakeholders Show less

• • Jan 2013 - Jul 2015

  Quality Assurance Operative Support at Enel Green Power (EGP)• Supporting the Customer, as a BIP team member, in the definition of a TO BE Model aimed at creating a common Working Model, among the italian Quality Assurance Unit and those in the EGP Countries, starting from different Service operation processesProjects and results  Processing review and provisioning of documentation of an EGP Operative Model defined on the basis of the ITIL Framework

• • Jun 2012 - Dec 2012

  Outsourcing Credit Management at Eni AdfinAccounting reconciliation process by mean of billing systems (SAP R/3, Sunsystems, AS400); Guidelines Provisioning