Alessandra Mercene, CGSP
Group Reservations Coordinator at Hilton President Kansas City- Claim this Profile
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Bio
Experience
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Hilton President Kansas City
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United States
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Hospitality
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1 - 100 Employee
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Group Reservations Coordinator
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Feb 2023 - Present
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The Westin Kansas City at Crown Center
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United States
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Hospitality
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1 - 100 Employee
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Rooms Division Intern
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Sep 2019 - Dec 2020
Worked as a housekeeping supervisor, room inspector and front desk agent. Worked as a housekeeping supervisor, room inspector and front desk agent.
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Hotel Worker
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May 2018 - Aug 2018
▪ Assigned in different positions in the Food and Beverage Department and Housekeeping Department ▪ Worked full-time at the F&B Department as an Assistant Server, Buffet Attendant, Receptionist/Restaurant Host, Club Lounge Attendant and In-Room Dining Attendant, and part-time in the Housekeeping Department. ▪ Assisted the servers and guests with the orders and other requests ▪ Experienced cleaning and setting up tables, clearing out plates, utensils and glassware to the kitchen, washing dishes using dishwashing machine, opening and closing buffet table and assisting the guests with their needs ▪ Welcomed and greeted customers and VIP guest at the entrance and escorted them to their tables ▪ Assisted in preparing and delivering food for in-room dining guests ▪ Assigned to clean hotel rooms like deluxe and suite rooms ▪ Cleaned all surfaces, vacuumed the floor, replaced bed linens and towels, cleaned the bathroom and refilled toiletries ▪ Assisted in other tasks as directed by the supervisor Show less
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Education
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Far Eastern University
Bachelor's degree, Hotel and Restaurant Management