Alessandra M.
Service Coordinator at APD Business Management Ltd- Claim this Profile
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English Professional working proficiency
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Italiano Professional working proficiency
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Spanish Native or bilingual proficiency
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Bio
Alessio Morizzi
Alessandra es una chica encantadora con la que he tenido la suerte de poder trabajar durante unos años. Aprende muy rápido los nuevos procesos y es extremadamente precisa en sus tareas. Su facilidad de comunicarse en otros idiomas (Italiano/Inglés) es impresionante. Maja, amable, respetuosa y al mismo tiempo con mucha personalidad. Estoy muy agradecido por haberla encontrado y por haber compartido esta experiencia laboral juntos.
Yor Francavilla
Alessandra is one of a kind both as a professional and as a person. I saw her growing at a very fast pace, without showing any signs of lack on anything. She's thorough, and she drives the people she works with by sharing tasks, objectives, and expectations like captains do with their team. And she's a natural. Work ethic - I could see with my own eyes the way she makes a difference as a team leader. Even in the toughest environments, she's able to inspire and lead people by example and applying a good ethic. She takes challenges and tasks to improve herself and her knowledge, without never backing down. Communication - Alessandra's an excellent communicator. She asks questions to become a subject matter expert, in order to fill the gaps once it's her turn to share information and/or to coach someone. With the people she manages, she gives clear instruction without exceeding in bossy behaviors. Her language skills are just an added value when it comes to communicating with people from different regions/countries. Organizational skills - I never saw her not completing a task on time. And she's got many tasks of different kind or nature. One could quickly lose count of the number of tasks she manages. General observations - Alessandra is a quick learner, curious, and always eager to learn and be on top of the tasks assigned. She's capable to make her job her passion and becoming a high-performer member of the team/company in a very short amount of time. She often works long hours because she's so into what she's doing that she loses track of time. And the way she works with her colleagues makes the experience an actual treat.
Alessio Morizzi
Alessandra es una chica encantadora con la que he tenido la suerte de poder trabajar durante unos años. Aprende muy rápido los nuevos procesos y es extremadamente precisa en sus tareas. Su facilidad de comunicarse en otros idiomas (Italiano/Inglés) es impresionante. Maja, amable, respetuosa y al mismo tiempo con mucha personalidad. Estoy muy agradecido por haberla encontrado y por haber compartido esta experiencia laboral juntos.
Yor Francavilla
Alessandra is one of a kind both as a professional and as a person. I saw her growing at a very fast pace, without showing any signs of lack on anything. She's thorough, and she drives the people she works with by sharing tasks, objectives, and expectations like captains do with their team. And she's a natural. Work ethic - I could see with my own eyes the way she makes a difference as a team leader. Even in the toughest environments, she's able to inspire and lead people by example and applying a good ethic. She takes challenges and tasks to improve herself and her knowledge, without never backing down. Communication - Alessandra's an excellent communicator. She asks questions to become a subject matter expert, in order to fill the gaps once it's her turn to share information and/or to coach someone. With the people she manages, she gives clear instruction without exceeding in bossy behaviors. Her language skills are just an added value when it comes to communicating with people from different regions/countries. Organizational skills - I never saw her not completing a task on time. And she's got many tasks of different kind or nature. One could quickly lose count of the number of tasks she manages. General observations - Alessandra is a quick learner, curious, and always eager to learn and be on top of the tasks assigned. She's capable to make her job her passion and becoming a high-performer member of the team/company in a very short amount of time. She often works long hours because she's so into what she's doing that she loses track of time. And the way she works with her colleagues makes the experience an actual treat.
Alessio Morizzi
Alessandra es una chica encantadora con la que he tenido la suerte de poder trabajar durante unos años. Aprende muy rápido los nuevos procesos y es extremadamente precisa en sus tareas. Su facilidad de comunicarse en otros idiomas (Italiano/Inglés) es impresionante. Maja, amable, respetuosa y al mismo tiempo con mucha personalidad. Estoy muy agradecido por haberla encontrado y por haber compartido esta experiencia laboral juntos.
Yor Francavilla
Alessandra is one of a kind both as a professional and as a person. I saw her growing at a very fast pace, without showing any signs of lack on anything. She's thorough, and she drives the people she works with by sharing tasks, objectives, and expectations like captains do with their team. And she's a natural. Work ethic - I could see with my own eyes the way she makes a difference as a team leader. Even in the toughest environments, she's able to inspire and lead people by example and applying a good ethic. She takes challenges and tasks to improve herself and her knowledge, without never backing down. Communication - Alessandra's an excellent communicator. She asks questions to become a subject matter expert, in order to fill the gaps once it's her turn to share information and/or to coach someone. With the people she manages, she gives clear instruction without exceeding in bossy behaviors. Her language skills are just an added value when it comes to communicating with people from different regions/countries. Organizational skills - I never saw her not completing a task on time. And she's got many tasks of different kind or nature. One could quickly lose count of the number of tasks she manages. General observations - Alessandra is a quick learner, curious, and always eager to learn and be on top of the tasks assigned. She's capable to make her job her passion and becoming a high-performer member of the team/company in a very short amount of time. She often works long hours because she's so into what she's doing that she loses track of time. And the way she works with her colleagues makes the experience an actual treat.
Alessio Morizzi
Alessandra es una chica encantadora con la que he tenido la suerte de poder trabajar durante unos años. Aprende muy rápido los nuevos procesos y es extremadamente precisa en sus tareas. Su facilidad de comunicarse en otros idiomas (Italiano/Inglés) es impresionante. Maja, amable, respetuosa y al mismo tiempo con mucha personalidad. Estoy muy agradecido por haberla encontrado y por haber compartido esta experiencia laboral juntos.
Yor Francavilla
Alessandra is one of a kind both as a professional and as a person. I saw her growing at a very fast pace, without showing any signs of lack on anything. She's thorough, and she drives the people she works with by sharing tasks, objectives, and expectations like captains do with their team. And she's a natural. Work ethic - I could see with my own eyes the way she makes a difference as a team leader. Even in the toughest environments, she's able to inspire and lead people by example and applying a good ethic. She takes challenges and tasks to improve herself and her knowledge, without never backing down. Communication - Alessandra's an excellent communicator. She asks questions to become a subject matter expert, in order to fill the gaps once it's her turn to share information and/or to coach someone. With the people she manages, she gives clear instruction without exceeding in bossy behaviors. Her language skills are just an added value when it comes to communicating with people from different regions/countries. Organizational skills - I never saw her not completing a task on time. And she's got many tasks of different kind or nature. One could quickly lose count of the number of tasks she manages. General observations - Alessandra is a quick learner, curious, and always eager to learn and be on top of the tasks assigned. She's capable to make her job her passion and becoming a high-performer member of the team/company in a very short amount of time. She often works long hours because she's so into what she's doing that she loses track of time. And the way she works with her colleagues makes the experience an actual treat.
Credentials
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Foundations of Cybersecurity
CourseraJun, 2023- Oct, 2024 -
Google Ads Essential Training
LinkedInOct, 2021- Oct, 2024 -
English Online Course - Level 5
learningonline.xyzApr, 2020- Oct, 2024 -
Comercio Electrónico
Google ActívateMay, 2019- Oct, 2024 -
Italian - Level B2
ELLCI Milano - Italian Language SchoolApr, 2017- Oct, 2024 -
Sabre Advanced
Fundación IETASAJul, 2016- Oct, 2024 -
English - Elementary level
PLI pro language institute
Experience
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APD Business Management Ltd
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United Kingdom
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Service Coordinator
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Jun 2023 - Present
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Conduent
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Support Specialist
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Jan 2023 - Apr 2023
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Leedia Srl
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Italy
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Advertising Services
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1 - 100 Employee
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Affiliate Manager: Performance marketing, Advertising and Lead Generation services
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Feb 2022 - Feb 2023
Generated sales qualified leads for B2C Forex & Trading businesses with Affiliate Manager responsibilities. Generated sales qualified leads for B2C Forex & Trading businesses with Affiliate Manager responsibilities.
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Degusta Box
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Spain
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Advertising Services
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1 - 100 Employee
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Bilingual Customer Service Representative
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Nov 2021 - Feb 2022
- Spanish and Italian customer service support. - Zendesk, Admin Panel, FAQ Degustabox Italy, Activity Management sheets, Trustpilot, Social Media management. - Spanish and Italian customer service support. - Zendesk, Admin Panel, FAQ Degustabox Italy, Activity Management sheets, Trustpilot, Social Media management.
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Leedia Srl
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Italy
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Advertising Services
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1 - 100 Employee
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Assistant Manager
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Oct 2020 - Aug 2021
On Behalf of my client Leedia Marketing and its partners, I was in charge to open a new office in Bogota, lead the new hires and drive the overall work to thrive and grow through time.- Head of Pre-sales.- Officer Back Office- Led a team of 20+ people, split in the 2 different departments- Drove the monthly profit up to 75K$- Interviewed 30+ candidates- Trained 20+ new hires- Supervised the generation of new Leads- Revised and approved every new deposit- Liaised with the IT from Romania for any IT configurations/issues- Liaised with the Management of the Italian Client to discuss the daily strategy- Managed a remote team of freelancer agents- Produced and presented many analysis to justify the need of 10 new hires Show less
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Sales Manager and Call Center Team Leader
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Feb 2019 - Sep 2020
As a Sales Manager I had to supervise and lead a team of 4 Sales Agent with the aim to maximise the success rate for each call.- Strategically assigned the leads on a daily basis, in order to increase the chance for the agents to land a deposit- Exceeded the monthly goal of 30 FTDs.- Liaised between the Italian and the Colombian/Romanian clientAs Call Center Team Leader, I ensured the success of the preliminary calls that were meant to build a first client relationship in order to get them keen on knowing more about the platform, and to agree for an appointment with a Sales Agent.- Led a growing team of 10+ PreSales Agents- Built the speech-script in order to increase the client satisfaction and the global success rate- Analyzed the trend of each campaign, focusing on the best markets to work on- Trained 10+ Agents Show less
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Upwork
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United States
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Software Development
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700 & Above Employee
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Social Media Manager
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Apr 2018 - Jun 2020
Supervised and managed all the Social Media Channels of my main client, in order to provide the final customers with the best customer experience and support on the product possible. Work towards generating new campaigns in order to expand the market for the designed product. - Managed 3+ Social Media Channels on behalf of the same company - Shopify orders - Provided Technical Product Support on all the Social Medias, both via DM and public comments - Launched new marketing campaigns - Marketing research Show less
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Food and beverage industry
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Milan, Lombardy, Italy
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Market Researcher
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Aug 2019 - Apr 2020
As a Freelance Market Research for an important international client, I was in charge of buying products in different stores and register all the information regarding those same products. - 200€ monthly budget handling in order to get as many products as possible - product data entry - product presentation - sample review As a Freelance Market Research for an important international client, I was in charge of buying products in different stores and register all the information regarding those same products. - 200€ monthly budget handling in order to get as many products as possible - product data entry - product presentation - sample review
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Wishop Store Fiordaliso
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Milan, Lombardy, Italy
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Saleswoman
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Jul 2018 - Jan 2019
I managed warehouse and merchandise, facilitated monthly and quarterly physical inventory counts, and organised and displayed items in visually appealing ways. I also guided customers in selecting items that reflected their personal style and shape. I managed warehouse and merchandise, facilitated monthly and quarterly physical inventory counts, and organised and displayed items in visually appealing ways. I also guided customers in selecting items that reflected their personal style and shape.
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Aserca Airlines
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Airlines and Aviation
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200 - 300 Employee
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itinerary and charter flights analyst
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Aug 2014 - Nov 2016
Through the 2 years in Aserca Airlines I improved my administrative and groupworking skills. My main task were regular flights and charter scheduling. I also had to coordinate the Schedule of Charter Flights, arranging with the government leadership the license of the Regular and no Regular Flights, and even refreshing of the flight track. Through the 2 years in Aserca Airlines I improved my administrative and groupworking skills. My main task were regular flights and charter scheduling. I also had to coordinate the Schedule of Charter Flights, arranging with the government leadership the license of the Regular and no Regular Flights, and even refreshing of the flight track.
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Regus
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Luxembourg
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Facilities Services
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700 & Above Employee
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Bilingual Customer Service Representative
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Sep 2013 - Aug 2014
- Providing excellent customer service by answering questions and solving problems. - Handling inbound telephone calls from customers, responding emails and providing information about products and services. - Established and maintained effective working relationships with customers in order to build loyalty. - Providing excellent customer service by answering questions and solving problems. - Handling inbound telephone calls from customers, responding emails and providing information about products and services. - Established and maintained effective working relationships with customers in order to build loyalty.
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Grupo Outumuro
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Puerto Rico
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Administrative cashier
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2012 - 2013
During my experience in Grupo Automotriz Outumuro, I had the opportunity to develop relationships and receipts of incomes under the established rules of the Grupo Automotriz, I had also to develop and manage customer advances, guarantee the checks deposit received daily, make invoicing services also the spare parts. Another important skill achieved here, was performing activities inherent as established by the Management Board. During my experience in Grupo Automotriz Outumuro, I had the opportunity to develop relationships and receipts of incomes under the established rules of the Grupo Automotriz, I had also to develop and manage customer advances, guarantee the checks deposit received daily, make invoicing services also the spare parts. Another important skill achieved here, was performing activities inherent as established by the Management Board.
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Education
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2005 - 2009
IUTA
TSU Tax Administration -
2016 -
Grupo GIDE
Diplomado, Planning, organization and management
Community
