Experience

Digithera srl

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader Customer Service

  • Jun 2021 - Present

  Digithera is a company characterized by high technological and commercial innovation, whose primary objective is to connect companies for the exchange of tax documents in electronic format in a simple and secure way, eliminating the organizational impacts of dematerialization projects Digithera is a company characterized by high technological and commercial innovation, whose primary objective is to connect companies for the exchange of tax documents in electronic format in a simple and secure way, eliminating the organizational impacts of dematerialization projects



Independent

• Milano, Italia

• OPERATIONS MANAGER, EXECUTIVE ASSISTANT, EXPORT MANAGER, CUSTOMER SERVICE & STAFF MANAGEMENT

  • Dec 2020 - May 2021

  Operations manager, Export & Business support manager, customer service & staff management, management of business requirements for product function & services launch, English, German & Spanish speaking. Operations manager, Export & Business support manager, customer service & staff management, management of business requirements for product function & services launch, English, German & Spanish speaking.



Global Blue

• Switzerland
• Technology, Information and Internet
• 700 & Above Employee

• • Oct 2019 - Dec 2020

  International role supporting setup and management of refund offices spanning over 40 countries to provide tax refund services to foreign travellers. Responsible for driving profitability by maximizing profits and reducing operational complexity with a strong focus on fraud prevention, application of security policies and improving traveller satisfaction.

• • Nov 2014 - Oct 2019

  International role driving adoption of corporate strategy and empowering managing directors and local managers to operate refund offices in the most optimal way. Responsible for establishing local refund strategies, ensuring traveller satisfaction, maximizing profitability and security of refund offices.

• • Jan 2008 - Oct 2014

  Ensured operations were managed according to group guidelines and that the same standard of quality was maintained across the region.Key responsibilities:-Managed relationships with key authorities (airports, seaports, customs, government authorities and external partners).-Managed tenders and setup of new refund offices-Established cash management guidelines for individual offices-Responsible for staff training and recruitment-Frequently visited offices to establish strong working relationships and trust with local teams Show less

• • 2002 - 2008

  Managed operations and organisational processes for Italy. Responsible for the implementation of corporate policies, guidelines and procedures with a focus on compliance to reduce mistakes and prevent both internal and external fraud.Key responsibilities:-Ensured optimal geographical coverage with refund offices including outsourcing decisions-Owned the refunding P&L, identified and addressed deviations, opportunities and threats.-Regularly visited refund offices -Ensured a satisfactory experience for Travellers -Ensured good communications with Sales team Show less



Global Blue

• Switzerland
• Technology, Information and Internet
• 700 & Above Employee

• • 2000 - 2001

  Invoicing cycle, debit notes, intercompany invoices, booking reconciliation of internal and external refund agents.Processing SW management Staff management Performance evaluation discussion with every single member of the team.

• • 1999 - 2000

  Logistic department and operative Marketing managerMarketing Material provisionsRelationship with external suppliersManagement of logistic SWStaff coordination

• • 1996 - 1999

  Employed at the Front office Staff coordinationBack office activities related to accounting reconciliation with head office



Global Blue Italia

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• Employed as Refund operator

  • 1994 - 1996

  Hostess and refund operator at Milan Linate airport At the Front office, Refund cash and on credit cards offered to tourists Stock management and till accounting reconciliation Relationship with foreign customers Relationship with customs and airport authorities Hostess and refund operator at Milan Linate airport At the Front office, Refund cash and on credit cards offered to tourists Stock management and till accounting reconciliation Relationship with foreign customers Relationship with customs and airport authorities



La Rinascente

• Germany
• Restaurants
• 1 - 100 Employee

• Promoter at “La Rinascente"

  • Oct 1993 - Nov 1994

  Hostess at Information Desk of the department store Reception of foreign delegations Basic concepts on tax free system to foreign tourists Hostess at Information Desk of the department store Reception of foreign delegations Basic concepts on tax free system to foreign tourists